Book manager Work, Jobs in Patchway, Gls (with Salaries)

Regional Guest Services Supervisor
Mitie —Bristol
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Annual leave
Receptionist and Facilities Officer
Forestry Commission —Stoke Gifford
- £26,959 a year
- Part-time
- Customer service
- Microsoft Office
- Presentation skills
7d
General Manager - Ritorno Lounge
Ritorno Lounge —Bristol
- Up to £44,500 a year
- Overtime
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
14d
Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Turner & Townsend —Bristol
- Full-time
- Hybrid work
- Management
- Master's degree
- Business development
Quick apply
Living Markets Property Inspector
LRG —Bristol
- Up to £25,000 a year
- Hybrid work
- Organisational skills
- Time management
Quick apply
Lead Health Navigator
Montpelier Health Centre —Bristol
- £14.43 an hour
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Annual leave
Quick apply
8d
Technical Officer
Bristol City Council —Bristol
- £29,064 - £31,022 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexitime
6d
Retail Sales Assistant - Keyholder
The Works —Newport
- 8 hour shift
- Hospitality
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Antenatal Clinic Administrator
Bristol NHS Foundation Trust (BFT) —Bristol
- £25,760 - £27,476 a year
- Full-time
- Annual leave
1d
Library Porter Driver
Bristol City Council —Bristol
- £26,824 - £28,142 a year
- Part-time
- Customer service
- Driving
- Organisational skills
- Annual leave
7d
Major Programmes Sales Lead
Rowden Technologies —Bristol
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Stock Controller (Onsite Representative)
Incora —Bristol
- From £27,000 a year
- Full-time
- In-person
- Time management
Quick apply
13d
Financial Accountant
Osborne Clarke —Bristol
- Accounting
- IT
- Communication skills
Retail Area Sales Manager - South West England
The Works —Bristol
- £45,000 a month
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
12d
Claims Handling Administrator
Reynolds Porter Chamberlain —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- English
- Administrative experience
Field Service Technician / Engineer - Bristol
nGeneration —Bristol
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Environmental Advisor
Gallifordtry —Bristol
- Full-time
- Microsoft Office
- Travel
- Construction experience
- Employee assistance programme
- Employee discount
Plastic Trauma Reception/Administrator Support
Bristol NHS Foundation Trust (BFT) —Bristol
- £25,760 - £27,476 a year
- Part-time
- Annual leave
16h
Underwriter
Pen Underwriting —Bristol
- Sales
- Mentoring
- Employee stock purchase plan
- Life insurance
Library Assistant
Wiltshire Council —Westbury
- £25,185 - £25,989 a year
- Temporary
- Hybrid work
- Customer service
4d

I want to receive the latest job alerts for book manager in patchway, gls

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Regional Guest Services Supervisor

Mitie -
Bristol

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave

Qualifications

Microsoft Word
Driving Licence
Microsoft Excel
Management
Customer service
Computer literacy
Microsoft Office
Organisational skills
SIA
Communication skills
Time management

Full job description

This role has been designed to support Guest Services teams in delivering an exceptional service to our customers. You will take pride in building and maintaining strong working relationships with both staff and customers, acting as a key point of contact for guidance, support, and day‑to‑day operational advice.

As a Mobile Guest Services Supervisor, you will coordinate and facilitate appropriate training and provide ongoing support to team members. You will also manage HR‑related matters in line with company policies and procedures, ensuring staff operate in accordance with client requirements and site protocols, including supporting the safe and efficient management of footfall within each location.

In addition, you will develop strong relationships with customers, building owners, and facilities management teams to ensure the safe, efficient, and smooth operation of the buildings our guest services team manage. The role requires regular travel, with visits to each site at least once per month, and the flexibility to provide on‑site cover when required.

Working Hours: 40 hours per week
Working Pattern: Hybrid working
Core Hours: Between 07:00 – 17:30

Principal Accountabilities / Key Activities

Act as the central point of contact on-site for all staff, clients, residents, and guests
Provide day-to-day operational support to BAE Guest Services staff
Deliver and promote a strong customer excellence culture
Manage daily operational issues and on-site impacts, escalating where appropriate

People Management

Manage annual leave, sickness, and absence, including reporting and conducting return-to-work interviews
Produce and manage monthly rotas
Conduct regular one-to-ones, performance reviews, coaching, and training
Lead investigations in line with company policy
Manage onboarding of new starters, including Right to Work checks via the Mitie App
Ensure all staff complete mandatory online training and remain compliant
Book and coordinate internal and external training (e.g. First Aid, SIA, Fire Marshal, Manual Handling)

Systems & Administration

Manage Workplace Plus, including scheduling, holiday management, and daily reconciliations
Compile daily and weekly reports for the client
Track and manage ongoing client requests and issues
Review and analyse booking and utilisation data, including no-show information
Undertake accurate note-taking and record management

Health, Safety & Compliance

Support emergency procedures and coordinate fire evacuations, liaising with emergency services as required
Undertake the roles of Fire Marshal, First Aider, and Security support during evacuations
Raise building maintenance and compliance issues via the Mitie Helpdesk and monitor through to resolution
Ensure SHE standards and KPIs are met and maintained

Client & Stakeholder Engagement

Attend meetings with residents and key stakeholders
Build and maintain strong working relationships with customers, building managers, and internal support teams
This is a developing role, and additional duties may be assigned as required by management.

What We Are Looking For / Qualifications and Experience

Demonstrated ability to work effectively as part of a team to achieve positive outcomes and deliver a high standard of customer service
Proven experience in providing excellent customer service
Strong organisational and time‑management skills, with the ability to manage competing priorities and meet tight deadlines while maintaining accuracy
Good interpersonal and communication skills, with the ability to liaise confidently with customers and colleagues at all levels, both verbally and in writing
Sound knowledge of Workplace Health and Safety (WH&S) practices and policies
Strong computer literacy, with experience using Microsoft Office applications (Word, Excel, etc.)
Experience using communication platforms such as Microsoft Teams or Skype is desirable but not essential
Ability to work independently when required, using initiative and sound judgement
A minimum of two years' experience in a customer service and/or training-related role is desirable
Willingness to travel regularly between sites; flexibility and mobility are key requirements of the role

Key Competencies Required

High level of integrity with a strong sense of urgency
Self‑awareness with the ability to maintain a big‑picture perspective
Adaptable, with strong strategic thinking capabilities
Demonstrates leadership and vision, with the ability to communicate effectively
Strong judgement, tact, and facilitation skills

Experience

Previous experience working within a highly regulated environment
Strong communication, planning, and organisational skills, with good financial awareness
Willingness to learn, develop, and undertake training to support continuous business improvement

Requirements

Must hold a valid UK driving licence
Must have access to their own vehicle
Business‑use insurance is mandatory and will be required upon appointment

Apply Now

Refine Your Search

book manager jobs in patchway, gls

Regional Guest Services Supervisor

Receptionist and Facilities Officer

General Manager - Ritorno Lounge

Programme Advisory – Business Case & Funding Advisory (Defence Sector)

Living Markets Property Inspector

Lead Health Navigator

Technical Officer

Retail Sales Assistant - Keyholder

Antenatal Clinic Administrator

Library Porter Driver

Major Programmes Sales Lead

Stock Controller (Onsite Representative)

Financial Accountant

Retail Area Sales Manager - South West England

Claims Handling Administrator

Field Service Technician / Engineer - Bristol

Environmental Advisor

Plastic Trauma Reception/Administrator Support

Underwriter

Library Assistant

I want to receive the latest job alerts for book manager in patchway, gls

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