Support associate Work, Jobs in Eccleshall, Sts (with Salaries)

2nd Line Support Technician
Converge Technology Solutions —Stafford
- £26,000 - £28,900 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- SharePoint
- Annual leave
Retail Associate
TK Maxx —Telford
- Part-time
- Customer service
- No experience needed
- Employee discount
3d
Associate Trainer - Youth Programme Facilitator
4 Clarity Ltd —Stoke-on-Trent
- Up to £200 a day
- Military
- Experience working with children
- Travel
- Free parking
Quick apply
13h
Operations Supervisor
Amazon UK Services Ltd. —Stoke-on-Trent
- Full-time
- English
- Team management
- Communication skills
9d
Technical Associate
Biocomposites —Keele
- Full-time
- Master's degree
- Communication skills
- Free parking
- Employee discount
Quick apply
3d
Sales Associate
Fiskars —Barlaston
- Part-time
- Bachelor's degree
- Business
- Communication skills
- Free parking
- Annual leave
22h
Teacher
Amberleigh Care —Telford
- £30,590 - £40,686 a year
- School
- Teaching
- Annual leave
Quick apply
Care Assistant
Bradwell Hall Nursing Home /Woodview Care Home —Newcastle-under-Lyme
- £11.82 - £12.82 an hour
- 12 hour shift
- Nursing home
- Patient care
- In-person
- Free parking
Quick apply
Sr. Sales Associate
Coach —Cannock
- £29,120 - £32,000 a year
- Weekend availability
- Management
- Customer service
- Computer literacy
- Employee discount
6h
Wealth Administrator
Royal Bank of Canada —Shrewsbury
- Full-time
10d
Sales Assistant
Claire's —Lichfield
- Part-time
- Sales
- Maths
- Communication skills
- Employee discount
Healthcare Administrator
Shropshire Community Health NHS Trust —Shrewsbury
- £25,272 a year
- Full-time
- Word processing
- Computer literacy
- Administrative experience
8d
Lifestyle Assistant
Maria Mallaband Care Group —Nantwich
- £12.81 an hour
- Weekend availability
- Communication skills
- Employee assistance programme
- Employee discount
18h
Technical Sales Specialist - Training Solutions
ARCO Limited —Eccleshall
- Remote
- Business development
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Senior Sales Associate
Sunglass Hut —Cannock
- Customer service
Car Sales Executive | Sales Associate | Sales Specialist
Holdcroft —Stoke-on-Trent
- Sales
- Driving
- Communication skills
Quick apply
Operations Supervisor , AMXL UK
Amazon UK Services Ltd. —Stoke-on-Trent
- Nights as needed
- English
- Team management
- Communication skills
Associate Dentist
mydentist —Stone
Quick apply
Theatre Flow Co-ordinator
University Hospitals of North Midlands NHS Trust —Stoke-on-Trent
- £49,387 - £56,515 a year
- Full-time
- Continuous improvement
- Team management
- Training & development
1d
Team Member
NEXT —Cannock
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
1d

I want to receive the latest job alerts for support associate in eccleshall, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

support associate jobs near eccleshall, sts

Care Assistant jobs in Newcastle-under-Lyme

Car Sales Executive jobs in Stoke-on-Trent

Administrator jobs in Shrewsbury

Sales Assistant jobs in Lichfield

Technical Associate jobs in Liverpool

Technical Associate jobs in Leeds

Car Sales Executive jobs in Kent

Senior Executive Assistant jobs in London

Retail jobs in Haywards Heath

Senior Retail Sales Associate jobs in Milton Keynes Mk9

Senior Retail Sales Associate jobs in Tring Hp23

Senior Retail Sales Associate jobs in East Ham E6

Senior Retail Sales Associate jobs in Andover

Senior Retail Sales Associate jobs in Glasgow G42

Senior Retail Sales Associate jobs in Alexandria G83

Bathroom Sales jobs in London

Senior Retail Sales Associate jobs in Bromsgrove B61

Senior Retail Sales Associate jobs in Epsom Kt18

Medical Sales Representative jobs in Liverpool

Part Time Retail jobs in Durham

2nd Line Support Technician

Converge Technology Solutions -
Stafford

Apply Now

Job details

Full-time
£26,000 - £28,900 a year

Benefits

Annual leave

Qualifications

Microsoft Windows Server
Technical troubleshooting
Technology infrastructure experience
ITIL Certification
Mentoring junior staff
IT service management
Ticket management
Microsoft Exchange
Network infrastructure
Continuous improvement
CompTIA Network+
Mentoring
Network support
SharePoint
IP networking
Customer support
VMWare
Customer interaction
Root cause analysis
CompTIA Security+
Communication skills
Help desk

Full job description

Location: Hybrid – Converge HQ, Acton Gate, Stafford
Department: Managed Services
Hours: 37.5 hours per week
Reports to: 2nd/3rd Line Support Team Leader
Salary: £26,000 – £28,900 per annum
Join a Purpose-Led Tech Company Driving Sustainability
Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we're growing. We're looking for an experienced and customer-focused 2nd Line Support Technician to join our Managed Services team.
If you're passionate about solving technical challenges, enjoy working with Microsoft technologies and infrastructure, and take pride in delivering exceptional customer service, this is an exciting opportunity to develop your career within a supportive and forward-thinking technology business.
What You'll Do
As a key member of our Managed Services team, you'll provide advanced technical support for customers with managed support and warranty contracts. Acting as the primary technical escalation point for our 1st Line Service Desk, you'll diagnose and resolve complex technical issues while ensuring excellent customer service and timely resolution of incidents.
Core Responsibilities

Manage and resolve escalated 2nd Line incidents and service requests within agreed service levels.
Act as the primary technical escalation point for 1st Line Support Technicians, providing technical guidance, mentoring and knowledge sharing.
Deliver outstanding customer service, maintaining clear communication throughout the lifecycle of every support request.
Maintain accurate documentation, ticket updates and knowledge base articles within the service management system.
Follow ITIL processes, security standards and company policies to deliver a high-quality support service.
Contribute to continuous improvement initiatives and knowledge sharing across the wider support team.

Role-Specific Tasks

Diagnose and resolve issues across Windows Server environments, Microsoft 365, Active Directory, Exchange, networking and virtualisation platforms.
Administer and troubleshoot Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), SharePoint, Teams, licensing, security policies and tenant configuration.
Support and maintain Windows Server infrastructure and virtualisation platforms such as Hyper-V and VMware.
Monitor customer systems, investigate alerts and carry out proactive maintenance to minimise disruption.
Independently troubleshoot core network infrastructure including DNS, DHCP, VPNs, VLANs, routing and switching to identify and resolve complex technical issues.
Support system upgrades, patching, maintenance activities and infrastructure improvements.
Work collaboratively with 3rd Line Engineers and technology vendors to resolve complex technical issues and perform root cause analysis.

What We're Looking For
We're looking for someone who enjoys problem solving, thrives in a fast-paced support environment and takes ownership of delivering exceptional service.
Essential

Previous experience working within a Managed Service Provider (MSP) or IT Services environment.
Experience acting as the primary technical escalation point for 1st Line Service Desk technicians.
Strong experience supporting and administering Microsoft 365 environments beyond basic user administration, including Exchange Online, Teams, SharePoint, Entra ID (Azure AD), licensing and security.
Hands-on experience supporting and maintaining Windows Server environments and virtualisation platforms such as Hyper-V or VMware.
Strong troubleshooting skills across core networking technologies including DNS, DHCP, VPNs, VLANs and routing.
Experience supporting Windows 10/11, Active Directory and enterprise infrastructure.
Experience troubleshooting hardware, software and infrastructure issues.
Excellent communication, organisation and customer service skills.
A proactive mindset with a passion for continuous learning and technology.

Desirable

Microsoft certifications beyond Fundamentals level (such as Microsoft Certified Associate, Azure Administrator, Microsoft 365 Administrator or equivalent).
CompTIA Network+, Server+, Security+ or equivalent technical certifications.
ITIL Foundation certification.

Why Join Us?
At Converge UK, you're not just doing a job—you're contributing to a company with purpose.
Our Values

Empowering Our People – We invest in your growth.
Sustainability & Community at Heart – Your work directly supports our environmental impact goals.
Customer-Centric Excellence – You'll help deliver solutions that make our clients better and faster.
Partnerships Built on Trust – Work in a supportive, collaborative team environment.

What We Offer

Hybrid working with a blend of office and remote working.
Opportunities to work with a wide range of enterprise technologies and Microsoft platforms.
Ongoing technical training, professional development and certification support.
A collaborative team environment where knowledge sharing is encouraged.
Wellbeing support through our Help at Hand employee app and optional Health Cash Plan.
Holiday Buy Scheme – purchase up to 5 additional days of annual leave (T&Cs apply).
Career progression opportunities within one of the UK's leading sustainable technology providers.

Ready to Apply?
If you're an experienced IT support professional looking to take the next step in your career with a company that values innovation, sustainability and its people, we'd love to hear from you.
Apply today and grow your career with Converge UK.

Apply Now

Refine Your Search

support associate jobs in eccleshall, sts

2nd Line Support Technician

Retail Associate

Associate Trainer - Youth Programme Facilitator

Operations Supervisor

Technical Associate

Sales Associate

Teacher

Care Assistant

Sr. Sales Associate

Wealth Administrator

Sales Assistant

Healthcare Administrator

Lifestyle Assistant

Technical Sales Specialist - Training Solutions

Senior Sales Associate

Car Sales Executive | Sales Associate | Sales Specialist

Operations Supervisor , AMXL UK

Associate Dentist

Theatre Flow Co-ordinator

Team Member

I want to receive the latest job alerts for support associate in eccleshall, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected