1st line support Work, Jobs in Petersfield, Ham (with Salaries)

1st Line IT Support Engineer
Fentons Business IT Solutions —Littlehampton
- £23,000 - £28,000 a year
- Full-time
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Referral programme
Quick apply
10d
1st/2nd Line IT Support Engineer - Farnborough
Microbyte Solutions Ltd —Farnborough
- Full-time
- Azure
- Customer service
- Microsoft Office
Quick apply
1st Line Engineer Apprentice
City of Portsmouth College —Portsmouth
- £15,434.33 - £16,379.68 a year
- Full-time
- English
- Maths
- Organisational skills
- Free parking
- Annual leave
Quick apply
12d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Team Administrator
Surrey County Council —Guildford
- From £28,546 a year
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
Quick apply
Intensive Support Worker - Southampton
PBS4 —Southampton
- £15.68 - £15.69 an hour
- Temporary
- Travel
- IT
- Paid training
- Annual leave
Quick apply
Sales Development Representative (SDR)
Microbyte Solutions Ltd —Farnborough
- Full-time
- Sales
- Business development
- IT
Quick apply
Senior Accountant
Portsmouth City Council —Portsmouth
- £42,838 - £47,181 a year
- Hybrid work
- Analysis skills
- School
7d
Nursery Practitioner Level 3-4
Autumn Cottage Childcare Limited —Eversley
- £25,000 - £27,000 a year
- Full-time
- Experience working with children
- Free parking
- Employee discount
Quick apply
IT Service Desk Analyst
BTL IT Solutions Ltd. —East Cowes
- £26,000 - £29,000 a year
- Full-time
- Maintenance
- Windows
- Microsoft Office
- Free parking
Quick apply
13d
Service Desk Analyst
Embrace IT Services Limited —Fleet
- From £25,420 a year
- Full-time
- Software troubleshooting
- Customer service
- Windows
- Free parking
- Flexitime
Quick apply
5d
IT Service Desk Operator
University Hospital Southampton NHS Foundation Trust —Southampton
- £25,760 - £27,476 a year
- Full-time
- Front desk
- Time management
4d
Parking Charge Officer
Portsmouth City Council —Portsmouth
- £28,239 - £32,061 a year
- Hybrid work
- Administrative experience
- Organisational skills
- IT
12d
Refugee Employability Officer (Fixed term contract until 1st June 2027)
International Rescue Committee —Winchester
- £33,756.76 a year
- Bilingual
- English
- Microsoft Office
- Flexible schedule
14d
IT Manager
Cordek Limited —Horsham
- £55,000 - £60,000 a year
- Full-time
- CAD
- Windows
- Computer networking
- Free parking
- Annual leave
Quick apply
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Customer service
- Computer networking
- SharePoint
14d
Support Groups Lead (Support Groups) – Trans Mental Wellbeing Charity
Beyond Reflections —Southampton
- £12.71 - £15.00 an hour
- Part-time
- Hybrid work
- Mentoring
- Organisational skills
- In-person
Quick apply
13d
Employment Specialist - IPS - Re:Work
Portsmouth City Council —Portsmouth
- £32,061 - £36,363 a year
- Travel
6d
Teaching Assistant - Graffham CE Infant School
WSCC —Midhurst
- £25,185 - £25,583 a year
- Call to connect
- School

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1st line support jobs near petersfield, ham

1st Line IT Support Engineer

Fentons Business IT Solutions
Littlehampton

Quick apply

Job details

Permanent | Full-time
£23,000 - £28,000 a year
10 days ago

Benefits

Casual dress
Additional leave
Company pension
Work from home
Company events
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Ticket management
Technical support incident logging
Computer networking
Customer support
Customer interaction
Application support
Communication skills
Active Directory

Full job description

1st Line IT Support Engineer – £23,000–£28,000 | Sussex | Work from Home

Location: Littlehampton, West Sussex (Hybrid: Home, Office, Client Sites)

Job Type: Full-time, Permanent (37.5 hours/week, rota between 8:00am – 5:30pm)

About Us
Fentons Business IT Solutions is a leading Managed IT Service Provider supporting clients across Sussex, Kent, and Hampshire since 2007. We pride ourselves on delivering a premium support experience and building long-term client relationships.

The Role
As a 1st Line IT Support Engineer, you will be the first point of contact for our clients, providing friendly, professional, and efficient IT support. You will resolve common technical issues, log and triage tickets accurately, and escalate more complex problems to senior engineers when required.

You will play a key role in delivering an excellent client experience and ensuring issues are handled promptly and professionally.

Key Responsibilities

Act as the first point of contact for inbound support requests via phone, email, and service desk
Log, prioritise, and manage support tickets in line with service desk processes
Resolve 1st line issues across desktops, laptops, printers, and common software applications
Provide remote support to end users and guide them through solutions in clear, non‑technical language
Escalate issues to 2nd line engineers where appropriate, ensuring clear and accurate handover notes
Maintain accurate ticket updates, time recording, and documentation
Assist with new user setups, device builds, and basic onboarding tasks
Monitor alerts and respond to issues within agreed skill set
Contribute to a positive team environment and a consistently high standard of customer service
Travel to client sites occasionally when required

Skills & Experience

Essential:

Previous experience in an IT support or customer service environment
Excellent communication skills and professional telephone manner
Strong customer service mindset and willingness to help
Basic troubleshooting knowledge of Windows 10/11
Familiarity with Microsoft 365 (Outlook, Teams, OneDrive)
Ability to follow processes, document work clearly, and manage multiple tasks
A keen interest in IT and eagerness to learn

Desirable:

Experience working in a Managed Service Provider (MSP) environment
Exposure to Active Directory or Entra ID user management
Basic networking knowledge (IP addressing, Wi‑Fi, connectivity)
Any relevant IT certifications or study towards them

Benefits

Extra day off to enjoy your birthday
Performance-related bonus scheme
Team (paid for) social events
Relaxed and friendly atmosphere, with a professional approach
Flexibility to work from home (high-spec IT equipment provided)
Highly experienced team for support and development
Increased holiday with length of service
Highly competitive pay with annual salary reviews
Training and learning development with qualification support
Mileage allowance
Relaxed and friendly atmosphere and culture, whilst being professional

What We Offer

A supportive team environment with mentoring from experienced engineers
Structured learning and development pathway for 1st line engineers
Exposure to a wide range of technologies and client environments
Opportunities to progress into 2nd line and project‑based work

Job Types: Full-time, Permanent

Pay: £23,000.00-£28,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
On-site parking
Referral programme
Sick pay
Work from home

Ability to commute/relocate:

Littlehampton BN17 7TL: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you currently live within 20 miles of Littlehampton?

Experience:

MSP: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Littlehampton BN17 7TL

Quick apply

Refine Your Search

1st line support jobs in petersfield, ham

1st Line IT Support Engineer

1st/2nd Line IT Support Engineer - Farnborough

1st Line Engineer Apprentice

1st Line Support Analyst

Team Administrator

Service Desk Analyst

Intensive Support Worker - Southampton

Sales Development Representative (SDR)

Senior Accountant

Nursery Practitioner Level 3-4

IT Service Desk Analyst

Service Desk Analyst

IT Service Desk Operator

Parking Charge Officer

Refugee Employability Officer (Fixed term contract until 1st June 2027)

IT Manager

2nd Line Engineer - Yateley

Support Groups Lead (Support Groups) – Trans Mental Wellbeing Charity

Employment Specialist - IPS - Re:Work

Teaching Assistant - Graffham CE Infant School

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