Technical support Work, Jobs in Steppingley, Bdf (with Salaries)

1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Communication skills
Quick apply
1d
Technical Support Officer
Dacorum Borough Council —Hemel Hempstead
- £32,067 - £33,642 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
- Flexible schedule
1d
Systems Technician
Redsquid Communications —Cranfield
- £25,000 - £27,000 a year
- Full-time
- Maintenance
- Computer networking
- Organisational skills
- Annual leave
Quick apply
IT Technician
Interpham Consulting —Luton
- Full-time
- Azure
- Windows
- School
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Analytics
- Annual leave
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
10d
Warehouse Systems Administrator | Milton Keynes | LVMH
GXO Logistics —Milton Keynes
- £30,293.20 a year
- Full-time
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
7d
Apprentice Engineer - Technical Support
Niftylift Ltd —Milton Keynes
- £16,640 - £26,436 a year
- Full-time
- In-person
- Free parking
- Store discount
Quick apply
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Schematics
- Engineering
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Bachelor's degree
- Accounting
- Profit sharing
Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Bachelor's degree
- Accounting
- Business
- Profit sharing
- Annual leave
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
IT Support Technician
Olleco —Northampton
- Full-time
- English
- In-person
Quick apply
2d
1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
10d
IT Technician
GXO Logistics —Northampton
- £29,050 a year
- Warehouse experience
- Communication skills
- Annual leave
- Employee assistance programme
Customer Experience - Epicor Systems Administrator
Fords Packaging Systems —Kempston
- Full-time
- CRM software
- Continuous improvement
- Communication skills
- Life insurance
Quick apply
IT Support Engineer
OSD Healthcare —Hemel Hempstead
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- In-person
- Communication skills

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1st Line Support Analyst

Dawsongroup -
Milton Keynes

Quick apply

Job details

Full-time
1 day ago

Benefits

Cycle to work scheme

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Incident queue management
Ticket management
Service restoration
Ticket management systems
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Communication skills
Intune
Mobile devices

Full job description

About this Role

Are you a 1st Line Desktop Support Analyst, IT Support Analyst or Help Desk Analyst looking for a role where you can build your technical experience while making a visible difference to colleagues every day? Based in Milton Keynes, this permanent Group IT role is the first point of contact for incidents and service requests, helping users get back to work quickly while keeping communication clear throughout each ticket.

Provide first line IT support across a range of business systems and technologies by telephone, email, remote support tools and face to face
Diagnose and resolve common hardware, software, network and access issues, including password resets and account administration
Log, categorise, prioritise and manage tickets through the Help Desk platform, keeping records accurate and progressing work within agreed SLAs
Configure, deploy and support desktops, laptops, peripheral equipment and Android and iPhone mobile devices, including device management through Microsoft Intune
Identify recurring issues, contribute to the knowledge base and escalate complex incidents to 2nd Line Support while maintaining ownership and communication

About You

You will bring a helpful, curious approach and enjoy working through technical issues in a calm and structured way. Not sure you meet every point below? We value potential, transferable skills and a willingness to learn, so please do not rule yourself out.

Experience supporting users in a Help Desk, Desktop Support or similar technical service environment
Working knowledge of Microsoft Windows, with basic administration experience across Active Directory, Microsoft 365 and VMware Horizon
Experience deploying or managing devices through Microsoft Intune
An understanding of ITIL Service Management principles, with ITIL Foundation or Microsoft fundamentals certifications welcomed but not essential
Clear communication, strong problem solving skills and a customer focused approach, with the confidence to take ownership and ask for support when needed

About Us

Dawsongroup has been in business since 1935 and has more than 50 years of experience in asset rental, supporting customers across a broad range of specialist markets. Group IT helps keep that wider business connected and productive, with a culture built around integrity, ownership, collaboration and finding practical ways to work smarter.

A business that values growth in both its people and its operations
A team environment where collaboration, communication and knowledge sharing matter
A commitment to providing safe, fulfilling and rewarding careers
A company focused on solving customer challenges and continually improving how it works

About Your Future

This role offers a strong starting point for someone who wants to deepen their technical knowledge and develop within a broad Group IT environment. You will gain exposure to a varied technology estate, work closely with experienced 2nd Line colleagues and have access to support that can help you shape your next career step.

Funded training and internal progression pathways, both nationally and worldwide
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
2x life assurance scheme and long term incentives
Cycle to work schemes and seasonal gifts
Wellbeing and mental health support

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

Ready to turn your interest in technology into a rewarding career with a business that will support your growth? Join Dawsongroup and help keep our people connected, supported and moving forward, because people are our greatest asset.

Dawsongroup is well known for its tailored solutions and specialist asset supplies, but the real asset is our team. Working at Dawsongroup is more than just a job, it’s a journey. Browse the available opportunities today.

Quick apply

Refine Your Search

technical support jobs in steppingley, bdf

1st Line Support Analyst

Technical Support Officer

Systems Technician

IT Technician

Technical Helpdesk

Freelance Associate Business Analyst Trainer - day rate

Senior Support Engineer

Warehouse Systems Administrator | Milton Keynes | LVMH

Apprentice Engineer - Technical Support

IT Apprentice

Remote Support Engineer

Associate Technical Account Manager

Technical Account Manager

Desktop Support Engineer

IT Support Technician

1st Line Support

IT Technician

Customer Experience - Epicor Systems Administrator

IT Support Engineer

IT SUPPORT ASSISTANT

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