Patient access lead Work, Jobs in Writtle, Ess (with Salaries)

Patient Experience Ambassador
Sodexo —Romford
- £34,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Employee assistance programme
Quick apply
9d
Family and Carer Ambassador
Essex Partnership University NHS Foundation Trust —Chelmsford
- £25,760 - £27,476 a year
- Full-time
- Organisational skills
- Communication skills
- Relocation assistance
- Annual leave
8d
Dispenser
The Beacon Health Group —Chelmsford
- GP surgery experience
- Microsoft Office
- Organisational skills
- Employee discount
- Sick pay
Quick apply
HR Advisor
Essex Partnership University NHS Foundation Trust —Wickford
- £32,073 - £48,117 a year
- Full-time
- Human resources
- Communication skills
- Relocation assistance
- Employee discount
2d
Receptionist/Care Navigator
PrimaryCareCareers —Braintree
- Monday to Friday
- Databases
- Front desk
- IT
Assistant Service Manager
Mid and South Essex NHS Foundation Trust —Basildon
- £49,387 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
3d
MSK Physiotherapist
Ascenti —Chelmsford
- £27,000 - £40,000 a year
- Part-time
- English
- Bachelor's degree
Lead User Researcher
NHS England —London
- £79,504 - £91,609 a year
- Full-time
- Communication skills
- Annual leave
13d
Support Worker - Southend
Cera Care —Southend-on-Sea
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
13d
Care Navigator Lead
PrimaryCareCareers —Leigh-on-Sea
- £13.50 - £14.50 an hour
- Supervising experience
- Team management
- Recruiting
- Annual leave
21h
Health & Wellbeing Coach - Mid & South Essex
Acacium Group —Colchester
- £21.71 an hour
- Microsoft Word
- Bachelor's degree
- Driving
- Employee assistance programme
Quick apply
Receptionist/Administrator
The Derry Court Medical Practice —South Ockendon
- £12.71 an hour
- Part-time
- IT
- In-person
- Communication skills
Quick apply
Ambulance Care Assistant (Bank)
EMED Group —London
- £13.71 an hour
- Patient care
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
20h
National Healthcare Development Manager
Pharmanovia —Basildon
- Hybrid work
- Sales
- Analysis skills
- Leadership
Director of Clinical Services
Circle Health Group —Westcliff-on-Sea
- Up to £71,983 a year
- Full-time
- Hospital
- Leadership
- Communication skills
- Employee discount
- Life insurance
General Practitioner
Bupa —Hatfield Peverel
- Part-time
- BLS Certification
- Microsoft Office
- IT
- Employee discount
- Gym membership
Quick apply
Cognitive Behavioural Therapist - Mindplace Dartford
Bupa —Dartford
- Part-time
- Customer service
- Case management
- EMR systems
- Gym membership
- Life insurance
Quick apply
Quality and Risk Manager
Circle Health Group —Westcliff-on-Sea
- Up to £41,800 a year
- Part-time
- Hospital
- Data analysis skills
- Communication skills
- Employee discount
- Life insurance
Legacy and In-Memory Manager
Essex & Herts Air Ambulance —Colchester
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Annual leave
- Employee assistance programme
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply

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Patient Experience Ambassador

Sodexo -
Romford

Quick apply

Job details

Full-time
£34,000 a year
9 days ago

Benefits

Cycle to work scheme
Employee assistance programme

Qualifications

Microsoft Excel
Microsoft Outlook
Stakeholder collaboration
Client engagement
Stakeholder liaison
Data analysis skills
Internal department liaison
Patient service
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Clinical quality improvement projects
Multidisciplinary collaboration
Networking
Communication skills

Full job description

Job Introduction

Job Description

Job Title: Patient Experience Ambassador
Location: Queens Hospital
£34,000 Salary + Bonus
Holidays
40 Hours / Monday to Friday

Job Introduction

As a Patient Experience Ambassador, you will act as the vital link between patients, clinical teams, and support services, ensuring that patient voices are heard and acted upon. Based at Queens Hospital, you will play a key role in capturing feedback, measuring satisfaction, and driving continuous improvement across services such as catering, cleaning, portering, and the wider environment.

In this highly visible role, you will represent Sodexo on site—building strong relationships, promoting positive behaviours, and ensuring every patient receives the highest quality experience. Through data insights and proactive engagement, you will help shape service delivery and support enhanced outcomes across the hospital.

What You'll Do:

Engage directly with patients, visitors, and clinical teams through regular ward rounding to gather real-time feedback on services
Act as the “voice of the patient,” ensuring feedback is captured, understood, and acted upon
Identify trends, highlight areas for improvement, and collaborate with service leads to resolve issues promptly
Analyse data collected through digital platforms and produce monthly insight reports with recommendations
Share both positive and constructive feedback with operational teams to support continuous improvement
Build strong working relationships with clinical, facilities, and estates teams to align on service improvements
Support the development and delivery of action plans to enhance patient satisfaction and service outcomes
Monitor performance against agreed service measures and contribute to improving CQC, PLACE, and overall satisfaction scores
Participate in cross-site collaboration to share best practice and identify opportunities for innovation
Contribute to behavioural and service improvement programmes (e.g. CARES) to enhance the overall patient experience
Ensure confidentiality, professionalism, and sensitivity when interacting within a clinical environment

What You Bring:

A genuine passion for delivering outstanding customer and patient care
Strong communication and interpersonal skills, with the ability to build rapport at all levels
Empathy, patience, and excellent listening skills, especially in sensitive or challenging situations
Confidence to challenge constructively and influence positive change
Experience working in a complex, fast-paced service environment (healthcare or similar desirable)
Strong analytical skills, with the ability to interpret data and translate insights into actionable improvements
Ability to collaborate effectively with diverse teams and stakeholders
High level of attention to confidentiality and professionalism
Comfort working with digital tools and systems, including Microsoft Excel, Word, Outlook, and Teams
A proactive, solution-focused mindset with a commitment to continuous improvement

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

Unlimited access to an online platform offering mental health and wellbeing support.
Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
Money Insights and financial benefits via the Salary Finance Platform.
Save for your future by becoming a member of the Sodexo Retirement Plan
A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
Flexible and dynamic work environment
Competitive compensation
Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Click here to read more about what we do to promote an inclusive culture.

Sodexo Disability, Ability network, So Together, Generations and Origins.

Quick apply

Refine Your Search

patient access lead jobs in writtle, ess

Patient Experience Ambassador

Family and Carer Ambassador

Dispenser

HR Advisor

Receptionist/Care Navigator

Assistant Service Manager

MSK Physiotherapist

Lead User Researcher

Support Worker - Southend

Care Navigator Lead

Health & Wellbeing Coach - Mid & South Essex

Receptionist/Administrator

Ambulance Care Assistant (Bank)

National Healthcare Development Manager

Director of Clinical Services

General Practitioner

Cognitive Behavioural Therapist - Mindplace Dartford

Quality and Risk Manager

Legacy and In-Memory Manager

Practice Manager

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