Customer service team lead Work, Jobs in Mobberley, Chs (with Salaries)

Team Leader Customer Resolution Department
Angel Advance —Warrington
- £32,000 - £34,279 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
Quick apply
4d
Commercial Team Lead
CHEP —Manchester
- Full-time
- Hybrid work
- Negotiation
Site Lead
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
Quick apply
Accessibility Lead
TransPennine Express Limited —Manchester
- Experience working with individuals with disabilities
- Customer service
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Sales Lead Generator
Love Business Group —Bolton
- £27,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Referral programme
Quick apply
3d
Business Development Team Leader
PHS Group —Skelmersdale
- £35,000 a year
- Full-time
- Sales
- Microsoft Office
- Business development
- Free parking
- Employee discount
Service Design Lead
Bauer Media Group —Manchester
- Hybrid work
- No degree
- Travel
CX Lead (CX Account Manager) - Commerce
VML —Manchester
- Hybrid work
- Business development
- Team management
Quick apply
4d
D365 Integrations and Customizations Lead
ADI Global Distribution —Oldham
- Full-time
- ERP systems
- English
- Analysis skills
- Free parking
4h
UI Lead (Commerce)
VML —Manchester
- Hybrid work
- Leadership
- Communication skills
- Time management
Quick apply
4d
Team Leader
Mountain Warehouse —Wigan
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Key Lead - The Trafford Centre, Hollister
Hollister —Manchester
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Key Lead - The Trafford Centre, Abercrombie & Fitch
Abercrombie & Fitch Co. —Manchester
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Key Lead - Cheshire Oaks Designer Outlet, Abercrombie & Fitch
Abercrombie & Fitch Co. —Ellesmere Port
- £13.80 an hour
- POS
- Communication skills
- Store discount
- Employee discount
Team Leader
Card Factory —Wilmslow
- Up to £13 an hour
- Customer service
- Leadership
4d
Aftersales Team Leader
Ormazabal UK —St Helens
- £37,000 - £42,000 a year
- Full-time
- Supervising experience
- Team management
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
10d
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
9d
Digital Colleague Experience Lead
Royal London —Alderley Edge
- AI
- Leadership
- Communication skills
- Annual leave
10d
Customer Service Team Leader
Chemist4U —Skelmersdale
- Weekend availability
- Customer service
- Analysis skills
- Leadership
- Annual leave
- Employee discount
Site Lead Administrator
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply

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customer service team lead jobs near mobberley, chs

Team Leader Customer Resolution Department

Angel Advance -
Warrington

Quick apply

Job details

Full-time
£32,000 - £34,279 a year
4 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Financial Conduct Authority guidelines
Resource allocation planning
Stakeholder liaison
Payroll management
Performance management
Change management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Employee performance appraisals
Change leadership
Management reporting
Professional development mentoring
Training & development
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Analytics
Rota coordination

Full job description

Job Purpose

The Customer Resolution Team Leader is responsible for leading and managing two specialist teams within the business:

Customer Review Team - responsible for managing ongoing reviews and suitability of Debt Management Plans (DMPs).
Customer Resolution Team- responsible for complex, escalated, and higher-risk cases, including potential legal action and debt write-off assessments.

The role ensures customers receive fair, appropriate, and sustainable outcomes, with all activity delivered in line with FCA regulations, Consumer Duty requirements, and internal governance frameworks. The Team Leader is accountable for quality, compliance, colleague capability, and the effective oversight of complex customer journeys.

Key responsibilities and accountabilities

Lead, manage and motivate a team of Advisors and Support Officers, setting clear expectations, standards and objectives.
Manage HR and payroll-related activities within the department.
Conduct regular 1:1 meetings, annual appraisals and performance reviews, providing coaching and development support to help individuals thrive.
Support recruitment activities including interviews, onboarding and the design and delivery of training plans.
Manage team rotas, holidays and shift cover to ensure appropriate resourcing levels at all times.
Drive team engagement initiatives and team-building activities to maintain and improve morale.
Set, monitor and manage KPIs for direct reports, providing regular feedback, support and corrective action where required.
Maintain effective oversight of workload volumes and resource planning in line with company KPIs.
Support the creation of a monthly KPI performance pack, highlighting performance against targets, successes and areas for improvement.
Identify and implement opportunities to improve productivity, efficiency and ways of working.
Ensure key learnings from quality reviews are shared and embedded to improve the overall customer experience.
Work closely with the Compliance team to address reviews, feedback and recommendations, ensuring timely implementation and effective follow-up monitoring.
Support with ensuring all processes are clearly documented, regularly reviewed and updated, with appropriate approvals obtained.
Embed a continuous improvement culture, proactively identifying and implementing changes that drive better outcomes for customers and the business.
Act as a keyholder where required.
Provide guidance and support to team members by answering queries and resolving escalations.

Required skills, qualities and experience

Strong customer focus with a genuine passion for delivering positive customer outcomes.
Proven ability to lead, motivate and develop teams to achieve performance targets.
Confident, professional and positive communication skills, both written and verbal, with internal and external stakeholders.
Excellent analytical skills, with the ability to produce, interpret and present meaningful management information.
Effective leadership skills with the ability to manage change and drive improvement
Exceptional organisational, people management and self-management skills
A good understanding of the FCA and applicable industry legislation such as the Data Protection Act 2018 and UK GDPR, and The Consumer Credit Act 1974

Job Type: Full-time

Pay: £32,000.00-£34,279.00 per year

Benefits:

Company pension
Free parking
On-site parking

Experience:

Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer service team lead jobs in mobberley, chs

Team Leader Customer Resolution Department

Commercial Team Lead

Site Lead

Accessibility Lead

Sales Lead Generator

Business Development Team Leader

Service Design Lead

CX Lead (CX Account Manager) - Commerce

D365 Integrations and Customizations Lead

UI Lead (Commerce)

Team Leader

Key Lead - The Trafford Centre, Hollister

Key Lead - The Trafford Centre, Abercrombie & Fitch

Key Lead - Cheshire Oaks Designer Outlet, Abercrombie & Fitch

Team Leader

Aftersales Team Leader

Customer Success People Lead

Digital Colleague Experience Lead

Customer Service Team Leader

Site Lead Administrator

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