3rd line support Work, Jobs in Leicester Le5 (with Salaries)

IT Support Technician
Howes Percival —Leicester
- Customer service
- English
- Microsoft Office
- Employee discount
2d
Associate Field Services Technician, IT
Aptean —Leicester
- Full-time
- Windows
- Analysis skills
- Travel
8d
IT Support Assistant
ID Logistics & Transport Ltd —Rugby
- £27,000 - £32,000 a year
- Full-time
- Windows
- Microsoft Office
- Warehouse experience
Quick apply
6d
Assistant Trend Forecaster
NEXT —Leicester
- £32,000 - £43,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
17h
Level 2 Social Worker
Warwickshire County Council —Nuneaton
- £36,363 - £39,152 a year
- Weekend availability
- Hospital
- English
- IT
- Annual leave
- Employee discount
7d
Assistant Principal
Avanti Schools Trust —Leicester
- Full-time
- School
14d
Service Desk Analyst
Gallifordtry —Hinckley
- Full-time
- Customer service
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Transport First Line Manager
DHL —Rugby
- £33,500 a year
- Rotating shift
- Management
- Microsoft Office
- Mentoring
8d
Group Network and Implementation Engineer
Topps Tiles —Leicester
- Travel
- Computer networking
- Free parking
- Employee discount
1d
New Product Development Manager
Tayto Group Limited —Corby
- £45,000 - £50,000 a year
- Full-time
- Marketing
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Quick apply
8d
Multi Skilled Engineer
Tayto Group Limited —Corby
- £46,575 - £51,750 a year
- Overtime
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Employee assistance programme
- Referral programme
Quick apply
14d
Youth Worker – ESOL
Derby College —Derby
- £31,666 a year
- Microsoft Office
- Bachelor's degree
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Womenswear Print Designer
NEXT —Market Harborough
- £45,000 - £80,000 a year
- Full-time
- Communication skills
- Free parking
- Employee discount
Cafe Host
CV Life —Coventry
- Weekend availability
- Hospitality
- Customer service
- Travel
- Employee discount
8d
Senior Planner
M Group —Nottingham
- Hybrid work
- Travel
- Contracts
- Annual leave
- Employee assistance programme
Senior Civil Design Engineer
M Group —Nottingham
- Annual leave
- Employee assistance programme
Project Director
M Group —Nottingham
- Annual leave
- Employee assistance programme
Specialist Engineer (Routing)
M Group —Coventry
- Computer networking
- Communication skills
- Annual leave
- Employee assistance programme
8d
Head of Business Development & Solutions Design
Culina Logistics —Lutterworth
- Full-time
- Business development
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Lead Design Engineer
M Group —Nottingham
- Communication skills
- Annual leave
- Employee assistance programme

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IT Support Technician

Howes Percival -
Leicester

Apply Now

Job details

Permanent
2 days ago

Benefits

Employee discount
Paid volunteer time

Qualifications

ITIL Certification
Driving Licence
Customer service
Software deployment
GCSE
iOS
English
Microsoft Exchange
Microsoft Office
Driving
BTEC
Communication skills
Active Directory
Intune
Help desk

Full job description

We have exciting opportunities for IT Support Technicians to join our IT Team, with vacancies available in Northampton or Leicester and Norwich offices. These roles will require travel to any of our other offices as needed.

Job Purpose

This friendly team is looking for someone t o provide first and second line IT support to staff, partners and consultants e.g. basic IT diagnosis and fix, undertaking routine maintenance of resources and equipment, support both standard & non-standard software packages. This will require travel to other office locations.

Duties and Responsibilities

To provide first and second line IT support and to work with other members of the IT Operations and Digital Adoption teams in resolving day to day IT problems, ensuring that all queries are recorded and progressed in a timely fashion.
To log and maintain calls with both software and hardware maintenance providers and 3rd party vendors.
Installation, maintenance and repair of IT hardware and networks (includes computers, laptops, tablets, telephones, printers etc.).
To assist with the installation, maintenance and updates of new and current software.
To help maintain and update the hardware and software database and inventories.
To assist with the administration and security of our networks, devices and servers (i.e. user profiles, user accounts, email accounts, security/firmware/software updates etc.).
To monitor, remedy and escalate issues with the backup procedures .
To carry out daily checks of equipment in the meeting rooms.
To provision equipment for new starters, ensuring a positive experience.
Assist with managing the leavers process with particular focus to closing down all associated system accounts, including cloud-based systems.
Escalate urgent issues including potential security breaches and major incidents to stakeholders within the IT department
To learn and develop a thorough working and support knowledge of all software products used by the firm.
To undertake any other reasonable duties as required.
Work with the IT Operations and Digital Adoption teams to ensure knowledge articles are up to date with best practice and withing scope of the support team.

Technical Competencies

Helpdesk / customer service experience essential
UK Driving License and vehicle required for travel to other offices
Working knowledge of using Helpdesk logging software essential
Active Directory & Entra with previous experience of MFA solutions
Windows 11
Microsoft Office 365 support & administration
Mobile Devices including iOS and Android
Experience of Intune & Windows Deployment services
An understanding of laptop imaging & device build processes
Experience of Backup Software & maintenance procedures
A working knowledge of legal software applications would be desirable
Microsoft Exchange 2019 & Exchange Online would be desirable
Qualification/Education
Achieved a minimum of GCSE Grade A to C or Grade 4* or above passes in maths and English (*or equivalent).
Achieved a minimum of a level 2 vocational or professional qualifcation in IT (such as A+, GNVQ, BTEC etc)
Level 3 vocational or professional qualification is preferred
ITIL Foundation is desirable but not essential
Microsoft Certifications desirable but not essential
Behavioural Competencies
Must demonstrate a desire to pursue a career in IT.
Ability to work professionally and independently, taking responsibility and initiative as appropriate.
Demonstrates a productive and organised approach to their work.
Works effectively with customers, clients and users.
Excellent attention to detail and confidentiality.
Ability to work both on own initiative and as part of a team.
Excellent communication skills (written and verbal).
Proactive, flexible and resilient.
Demonstrates flexibility and adaptability, recognising that priorities can change and occasional adjustments to working hours may be required to support the business

About You

About Us

At Howes Percival, we are driven by a commitment to our clients and a passion for achieving their goals. With a rich heritage spanning over 200 years, we have evolved into a leading law firm with a reputation for delivering exceptional results across a wide range of practice areas. Our team comprises highly skilled lawyers who combine deep industry knowledge with innovative thinking to provide strategic advice and tailored solutions to our diverse client base.

As an employer, we value talent, diversity, and collaboration. We foster a supportive and inclusive culture where every team member is empowered to thrive and make a meaningful impact. Joining Howes Percival means being part of a dynamic growing and forward-thinking firm dedicated to excellence in legal practice and client service.

Below are some other reasons that help us in our mission to be a place where people want to work and enjoy working:

We achieved a three-star ‘World Class’ accreditation in the top 75 “Best Companies” (formerly The Sunday Times Best Companies Awards) and ranked 5th in the top 75 “UK's Best Large Companies to Work For” category for 2025.
We have been ranked #1 Best Law Firm to work for in the UK by Best Companies for 2025 and #1 company in the East Midlands region.
We have been accredited with “Investors in People” since 1996 and were shortlisted for Employer of the Year in 2023.
Our lawyers come from a variety of backgrounds, many from larger and City firms, some from in-house – we all share the same Howes Percival DNA and all of this rich experience is there for you to learn from.
We offer a wide range of benefits for all our valued employees including (but not limited to); Perks at Work discounts, profit share scheme and discretionary bonus, 25 days holiday entitlement, one paid ‘charity day’ per year, comprehensive private medical cover, plus a well being calendar with a wide range of regular events.

Apply Now

Refine Your Search

3rd line support jobs in leicester le5

IT Support Technician

Associate Field Services Technician, IT

IT Support Assistant

Assistant Trend Forecaster

Level 2 Social Worker

Assistant Principal

Service Desk Analyst

Transport First Line Manager

Group Network and Implementation Engineer

New Product Development Manager

Multi Skilled Engineer

Youth Worker – ESOL

Womenswear Print Designer

Cafe Host

Senior Planner

Senior Civil Design Engineer

Project Director

Specialist Engineer (Routing)

Head of Business Development & Solutions Design

Lead Design Engineer

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