First officer Work, Jobs in Hedge End, Ham (with Salaries)

Customer Service Officer
BRC Jobs —Eastleigh
- £15.27 - £19.84 an hour
- Full-time
- Data entry
- Organisational skills
- Communication skills
- Referral programme
Quick apply
Shared Lives Administrative Officer
Hampshire County Council —Fareham
- £27,780 - £30,564 a year
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Crown Court Clerk
HM Courts and Tribunals Service —Winchester
- £29,303 - £31,061 a year
- Full-time
- Presentation skills
- Organisational skills
- IT
- Annual leave
9d
Centre Support Officer
Hampshire County Council —Southampton
- £27,780 - £30,564 a year
- Weekend availability
- Microsoft Word
- Management
- Customer service
- Annual leave
7d
Operational Support Officer
Office for National Statistics —Fareham
- £28,138 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Presentation skills
10d
Customer Service Advisor Portsmouth
HM Revenue and Customs —Portsmouth
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
1d
Recruitment Operations Officer
Office for National Statistics —Fareham
- £34,587 a year
- Part-time
- Presentation skills
- Human resources
- Recruiting
10d
Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover
The Avenues Group —Fareham
- Monday to Friday
- Hybrid work
- Communication skills
Quick apply
SEN Case Officer
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Retail Security Officer
Bold Security Group (UK) Ltd —Southampton
- £13.45 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Store discount
- Annual leave
Quick apply
2d
Home Connections New Build Officer
Abri —Eastleigh
- £33,897.26 a year
- Full-time
- Travel
Project Assurance Officer
Southampton City Council —Southampton
- £37,280 - £40,778 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
10d
Programme Manager
Southampton City Council —Southampton
- £65,222 - £73,834 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
10d
Housing Scheme Officer
Neighbourhood &Tenancy Services (South) —Southampton
- £24,857 a year
- Full-time
Quick apply
2d
Resourcing Advisor (Data & Governance)
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Continuous improvement
- Human resources
- Recruiting
- Annual leave
- Employee assistance programme
Customer Relations Officer
SUEZ —Fareham
- £30,585 a year
- Full-time
- Communication skills
Senior Administrative Assistant
Hampshire County Council —Gosport
- £25,186 - £26,244 a year
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Annual leave
- Employee assistance programme
Hospital Engagement Officer
Portsmouth Hospitals University NHS Trust —Portsmouth
- £32,073 - £39,043 a year
- Full-time
- Leadership
- Communication skills
Quick apply
Case Review Officer
Department for Work and Pensions —Newport
- £27,866 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
3d
Patient Outcomes Officer
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Full-time
- Customer service
- Word processing
- Writing skills
Quick apply

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first officer jobs near hedge end, ham

Customer Service Officer

BRC Jobs
Eastleigh

Quick apply

Job details

Full-time
£15.27 - £19.84 an hour

Benefits

Referral programme

Qualifications

Social housing experience
Customer service call handling
Inbound customer enquiry call handling
Appointment booking and call handling
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Job Title: Customer Contact Advisor
Type: Temporary
Location: Eastleigh / Bracknell
Salary: £15.27 - £19.84 an hour
Hours: Full Time, 37 hours

BRC are working closely with a leading housing organisation to recruit a Customer Contact Advisor on a temporary basis. This is an excellent opportunity for someone with strong customer service experience who enjoys helping people and resolving a wide range of housing-related enquiries in a fast-paced contact centre environment.

This role involves delivering an excellent front-line customer service by handling enquiries via telephone, face-to-face and digital channels. You will resolve a broad range of housing enquiries, provide advice and support to residents, and ensure customers receive a prompt, professional and high-quality service.

Duties:

Act as the first point of contact for customers via telephone, face-to-face and digital channels.
Resolve a wide range of customer enquiries, aiming to achieve first-contact resolution wherever possible.
Diagnose and raise responsive repair requests, arrange appointments and liaise with contractors.
Provide advice and support regarding anti-social behaviour, tenancy queries and rent accounts.
Book appointments for surveyors, housing officers, income officers and contractors.
Record and update customer information accurately on internal systems.
Follow up on complex enquiries to ensure they are resolved to a high standard.
Carry out administration tasks relating to customer enquiries and case resolution.
Keep up to date with policies, procedures and housing services to provide accurate advice.
Identify customer vulnerabilities and ensure services are delivered appropriately.
Contribute ideas to improve customer service and team performance.

Requirements:

Previous experience in a contact centre, customer service or front-line service role.
Excellent communication and customer service skills.
Ability to remain calm and professional in challenging situations.
Strong administrative and organisational skills with excellent attention to detail.
Experience using IT systems to accurately record customer information.
Ability to work to targets and manage a busy workload.
A proactive approach with the ability to take ownership of customer enquiries.
Experience within social housing or a housing-related environment would be advantageous

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications.

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply, contact us for details.

Quick apply

Refine Your Search

first officer jobs in hedge end, ham

Customer Service Officer

Shared Lives Administrative Officer

Crown Court Clerk

Centre Support Officer

Operational Support Officer

Customer Service Advisor Portsmouth

Recruitment Operations Officer

Information, Advice & Guidance (IAG) Duty Officer - 9 month maternity cover

SEN Case Officer

Retail Security Officer

Home Connections New Build Officer

Project Assurance Officer

Programme Manager

Housing Scheme Officer

Resourcing Advisor (Data & Governance)

Customer Relations Officer

Senior Administrative Assistant

Hospital Engagement Officer

Case Review Officer

Patient Outcomes Officer

I want to receive the latest job alerts for first officer in hedge end, ham

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