Technical support engineer uk Work, Jobs in Hutton, Ery (with Salaries)

1st Line Support Engineer
The Spencer Group —Kingston upon Hull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- IT
- Free parking
Quick apply
13d
Projects Technician
Associated British Ports —Kingston upon Hull
- AutoCAD
- Engineering
- Communication skills
- Annual leave
- Employee assistance programme
3d
Maintenance Manager
The Old Vicarage Residential Care Home —Cottingham
- £18 - £19 an hour
- Full-time
- Management
- Schematics
- Maintenance
- Free parking
- Store discount
Quick apply
4d
QA/QC Inspector
Bilfinger SE —Kingston upon Hull
- AWS
- Welding
11d
Senior Through Life Data Exploitation Engineer
BAE Systems —Brough
- From £56,766 a year
- IT
- Communication skills
Assistant Project Design Engineer
Ebtech Energy —South Cave
- From £25,000 a year
- Full-time
- AutoCAD
- Microsoft Office
- Driving
Quick apply
Site Mechanical Engineer
AAK International —Kingston upon Hull
- Engineering
- Bakery
- Continuous improvement
Project Engineer
Swift Group Ltd —Kingston upon Hull
- Full-time
- CAD
- Engineering
- Analysis skills
Quick apply
5d
Quality Advisor
Balfour Beatty —Kingston upon Hull
- Hybrid work
- Annual leave
Software Engineer (Mid-level)
Sewell Group —Kingston upon Hull
- Full-time
- Hybrid work
- Azure
- SQL
- AWS
- Employee discount
Quick apply
6d
Software Engineering Lead
Associated British Ports —Kingston upon Hull
- Hybrid work
- Annual leave
- Employee assistance programme
3d
PROJECT ENGINEER
Laing O'Rourke —Kingston upon Hull
- Engineering
- No degree
- Travel
6d
Pipefitter
Allied Protek Engineering Solutions Ltd —Winterton
- Plumbing
- Communication skills
Quick apply
Dual Fuel Commercial Metering Engineer
Yü Group —Kingston upon Hull
- £43,260 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
11d
Resident Engineer
Linde MH UK Ltd. —Kingston upon Hull
- Overtime
- Forklift
- Annual leave
- Referral programme
Mechanical Fitter
SGS —Immingham
- £28,000 - £34,000 a year
- Full-time
- Mechanical knowledge
- Annual leave
Quick apply
Stock and Replenishment Supervisor
Rubix —Goole
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
Senior Planning Engineer
Balfour Beatty —Kingston upon Hull
- Microsoft Excel
- Engineering
- Contracts
- Annual leave
- Employee assistance programme
Quantity Surveyor
Balfour Beatty —Kingston upon Hull
- Full-time
- Master's degree
- Bachelor's degree
- Communication skills
- Employee assistance programme
Security Print Sales Director
Authentix, Inc. —York
- Full-time
- Sales
- Marketing
- Engineering
Quick apply

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technical support engineer uk jobs near hutton, ery

1st Line Support Engineer

The Spencer Group
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 - £30,000 a year
13 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

TCP
ITIL Certification
Driving Licence
Customer service
GCSE
Windows
ITIL
IT support
DNS
IT
TCP/IP
Communication skills

Full job description

Description of Role

Working within the Layer8 Service Desk team, you will provide 1st line IT support to customers and internal users, delivering professional, friendly and efficient technical assistance across a range of technologies.

You will be responsible for resolving day-to-day incidents and requests, maintaining accurate ticket records and escalating issues to 2nd or 3rd line support where required. The role requires strong communication, a willingness to learn and a commitment to delivering excellent customer service.

Layer8 operates using ITIL-based service management principles with a strong focus on continual service improvement, knowledge sharing and personal development. Engineers are encouraged to learn from escalated incidents, use internal knowledge bases and training resources and become an active part of the solution.

Responsibilities

Respond to customer incidents, service requests and technical queries via phone, email and ticketing systems.
Provide 1st line support for Windows devices, Microsoft 365, user accounts, printers, mobile devices and standard business applications.
Accurately log, prioritise and manage support tickets in line with service desk procedures.
Escalate complex issues to 2nd or 3rd line support with clear troubleshooting notes and supporting information.
Maintain regular communication with customers and provide updates on ticket progress.
Assist with device builds, onboarding/offboarding users, asset management and stock control.
Follow documented processes, contribute to knowledge base documentation and support continual service improvement initiatives.
Learn from escalated incidents and actively develop technical capability through training and shared knowledge.

Person Specification

Strong communication and customer service skills.
Good understanding of Windows operating systems and Microsoft 365.
Logical approach to troubleshooting and problem solving.
Ability to follow procedures and maintain accurate documentation.
Positive attitude with a willingness to learn and improve.
Ability to work effectively within a busy team environment.
Basic understanding of networking concepts including TCP/IP, Wi-Fi and DNS.
Awareness of ITIL v3 service management principles desirable.

Qualifications & Experience

Essential

GCSE (or equivalent) in English and Mathematics.
Relevant IT qualification, certification or demonstrable technical experience.

Desirable

Experience working within an IT support or MSP environment.
Microsoft, CompTIA or ITIL certifications.
Basic experience with Microsoft 365 administration and endpoint support.
Full UK Driving Licence.

Benefits:

Free parking
On-site parking

Work Location: In person

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support engineer uk jobs in hutton, ery

1st Line Support Engineer

Projects Technician

Maintenance Manager

QA/QC Inspector

Senior Through Life Data Exploitation Engineer

Assistant Project Design Engineer

Site Mechanical Engineer

Project Engineer

Quality Advisor

Software Engineer (Mid-level)

Software Engineering Lead

PROJECT ENGINEER

Pipefitter

Dual Fuel Commercial Metering Engineer

Resident Engineer

Mechanical Fitter

Stock and Replenishment Supervisor

Senior Planning Engineer

Quantity Surveyor

Security Print Sales Director

I want to receive the latest job alerts for technical support engineer uk in hutton, ery

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