Business continuity Work, Jobs in Cardiff (with Salaries)

Customer Service Team Leader
Stellantis Financial Services —Cardiff
- £32,000 - £36,000 a year
- Full-time
- Hybrid work
- Management
- Communication skills
- Free parking
- Store discount
Quick apply
CMC Biopharma Regulatory Consultant — Ecolab Life Sciences
Ecolab —Cardiff
- Doctoral degree
- English
- Master's degree
18h
Assistant Facilities Manager
CBRE —Cardiff
- Full-time
- Microsoft Office
- Administrative experience
- Contracts
Cyber Security Analyst
Admiral —Cardiff
- Windows
- Scripting
- Linux
- Annual leave
1d
ICT Enterprise Specialist
South Wales Police —Bridgend
- £47,046 - £54,696 a year
- Full-time
- Azure
- Free parking
- Health & wellbeing programme
ICT Infrastructure Manager
South Wales Police —Bridgend
- £53,451 - £57,186 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
- Free parking
- Health & wellbeing programme
Facilities Manager
International Baccalaureate —Cardiff
- £43,000 - £47,000 a year
- Full-time
- In-person
10d
Nursery Manager, Green Giraffe, Roath, Cardiff
Family Adventures Group —Cardiff
- From £39,686 a year
- Full-time
- Management
- Bachelor's degree
- Leadership
Quick apply
12d
National Rental Driver
NRG Riverside —Newport
- £36,050 a year
- Overtime
- Customer service
- Free parking
- Annual leave
Quick apply
Nursery Duty Manager, Canton, Cardiff
Family Adventures Group —Cardiff
- £16.77 an hour
- Full-time
- Supervising experience
- Organisational skills
- Leadership
- Employee assistance programme
Quick apply
2d
Inbound Manager
Nisbets —Bristol
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Work from home
1d
Account Associate
Computershare —Bristol
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
2d
Business Support Manager
Computershare —Bristol
- Full-time
- Hybrid work
- Mentoring
- Financial services
- Leadership
- Work from home
2d
Senior Buyer
Hydro International —Clevedon
- Full-time
- Contracts
- Business
- Negotiation
- Sick pay
Quick apply
Procurement Manager
Sigma 3 Kitchens —Pontyclun
- £45,000 - £55,000 a year
- Full-time
- ERP systems
- Analysis skills
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
16h
Care Assistant - Nights
Avery Healthcare —Weston-super-Mare
- £12.75 an hour
- Night shift
- No experience needed
Quick apply
Nursery Manager, Weston Super Mare, Somerset
Family Adventures Group —Weston-super-Mare
- From £39,686 a year
- Full-time
- Management
- Bachelor's degree
- Leadership
- Annual leave
Quick apply
5d
Care Assistant
Avery Healthcare —Clevedon
- £13 an hour
- No experience needed
Quick apply
Fleet Maintenance Engineer
dnata —Bristol
- Full-time
- Driving
- IT
- Computer skills
- Referral programme
6d
Project Manager [Business Continuity]
Network Rail —Cardiff
- £46,701 - £56,963 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Employee discount
17h

I want to receive the latest job alerts for business continuity in cardiff

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Team Leader

Stellantis Financial Services -
Cardiff

Quick apply

Job details

Permanent | Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Store discount
Company car
Private dental insurance
Company pension
Work from home
Private medical insurance
Employee discount
Paid volunteer time
Bereavement leave
Enhanced paternity leave
Referral programme
On-site parking

Qualifications

Management
Operations management
GCSE
Business processes
Performance management
Communication skills

Full job description

Are you a confident leader with a passion for delivering outstanding customer service and developing high-performing teams?

We’re looking for a Customer Services Team Leader to join our Operations team. In this role, you’ll lead, motivate, and support a team of customer service professionals, ensuring service excellence while driving performance and continuous improvement.

What you’ll be doing

As a Customer Services Team Leader, you will take ownership of a team and be accountable for the following responsibilities:

· Manage and motivate your team members to achieve departmental and organisational goals.

· Monitor performance, conduct regular reviews, and identify development and training needs.

· Act as a point of escalation for complex customer queries, complaints, and feedback.

· Analyse processes and identify opportunities to improve call handling and administration efficiency.

· Lead by example and promote a positive, high-performance team culture.

· Review customer survey feedback and deliver timely, effective resolutions.

· Organise and delegate daily workloads to meet SLAs.

· Support operational continuity, including covering for the Contact Centre Manager when needed.

· Maintain compliance with internal policies and relevant regulatory requirements.

Who we’re looking for

This role is ideal for someone who is people-focused, driven, and thrives in a fast-paced environment. You’ll need:

· Previous experience in a team leader or management role, ideally in a customer service or operations environment (desirable).

· Strong communication and interpersonal skills, with the ability to influence and engage at all levels.

· Experience in performance management, coaching, and developing a team.

· The ability to prioritise, multitask, and manage competing demands effectively.

· A proactive, results-driven mindset with strong problem-solving abilities.

· Confidence in handling escalated customer issues and complaints.

· GCSE-level (or equivalent) Maths and English.

Why join us?

· Take the next step in your leadership career in a dynamic, customer-focused environment.

· Play a key role, shape team performance and deliver exceptional service.

· Gain valuable experience in operations management and process improvement.

· Be part of a collaborative and supportive team with clear progression opportunities.

Ready to apply? If you’re ready to take the next step in your career and thrive in a fast-paced, customer-focused environment, we’d love to hear from you.

People are the driving force of our business; we want to work with the best to continue to be amazing. We have a range of opportunities within this role and the wider business to help you grow. From our Diversity Squad, Women of Stellantis Network, Employee Forum or becoming an Engagement Champion in your department, there is something for everyone to get involved with and help shape our company.

Want more information? You can view the full job description below or contact our Talent Acquisition team ([email protected]) if you have any questions.

If this sounds like the right move for you, apply today!

Pay: £32,000.00-£36,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company car
Company pension
Employee discount
Enhanced paternity leave
Free parking
On-site parking
Paid volunteer time
Private dental insurance
Private medical insurance
Referral programme
Store discount
Work from home

Work Location: Hybrid remote in Cardiff (Cardiff, Cardiff)

Quick apply

Refine Your Search

business continuity jobs in cardiff

Customer Service Team Leader

CMC Biopharma Regulatory Consultant — Ecolab Life Sciences

Assistant Facilities Manager

Cyber Security Analyst

ICT Enterprise Specialist

ICT Infrastructure Manager

Facilities Manager

Nursery Manager, Green Giraffe, Roath, Cardiff

National Rental Driver

Nursery Duty Manager, Canton, Cardiff

Inbound Manager

Account Associate

Business Support Manager

Senior Buyer

Procurement Manager

Care Assistant - Nights

Nursery Manager, Weston Super Mare, Somerset

Care Assistant

Fleet Maintenance Engineer

Project Manager [Business Continuity]

I want to receive the latest job alerts for business continuity in cardiff

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected