Cloud engineers Work, Jobs in Chelmsford, Ess (with Salaries)

1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
2h
JOB TITLE - LOCATION
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
3h
Senior Service Desk Analyst
Goaco —Dartford
- Full-time
- Continuous improvement
- Travel
- Mentoring
2h
Platform Engineer II
Entain —London
- Full-time
- Hybrid work
- AI
- Annual leave
Senior Full Stack/Native Cloud Engineer (Vice President)
Jefferies & Company, Inc. —London
- Full-time
- Analysis skills
- Mentoring
- Agile
Control Engineers - Security, GCP, Rego Policies - Bangalore, India
Photon —London
- Computer Science
- Bachelor's degree
- Machine learning
Security Control Engineer - London
Photon —London
- Machine learning
- Scripting
- AI
iOS Engineer - Swift - London
Photon —London
- Hybrid work
- Software troubleshooting
- Continuous improvement
- APIs
Identity Engineer - London
Photon —London
- Computer Science
- DevOps
- Engineering
SDET Engineer - GCP, Integration / Stabilization Team, London
Photon —London
- Computer Science
- Software troubleshooting
- Engineering
GCP Architect - London, UK
Photon —London
- Computer Science
- Bachelor's degree
- Machine learning
Data & Business Insights Analyst
Dovetail Games Ltd —Chatham
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
- Communication skills
Quick apply
10d
Dynatrace Implementation Lead
Pixelcode Technologies —London
- Software troubleshooting
- Communication skills
Principal Engineer - Mobile - London
Photon —London
- Software troubleshooting
- Continuous improvement
- Mentoring
Principal Engineer - Javascript - London
Photon —London
- Hybrid work
- Software troubleshooting
- Continuous improvement
- Mentoring
Security Architect - Security, GCP, Rego Policies - London, UK
Photon —London
- Computer Science
- Bachelor's degree
- Machine learning
Code Engineer - Security, GCP, Rego Policies - London, UK
Photon —London
- Computer Science
- Bachelor's degree
- Communication skills
UKI AI Director
Entain —London
- Full-time
- Hybrid work
- Public speaking
- AWS
- Machine learning
Technology Director
APPLY —London
- Full-time
- Hybrid work
- Master's degree
- Business development
- Machine learning
Quick apply
11d
Senior Microsoft 365 Platform Engineer
Pharmaron —Hoddesdon
- Computer Science
- Bachelor's degree
- SharePoint

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1st Line Service Desk Analyst

Goaco
Dartford

Apply Now

Job details

Permanent | Full-time
2 hours ago

Benefits

Company pension

Qualifications

Technical troubleshooting
Desktop support
TCP
Incident queue management
User account provisioning
Ticket management
User account management
Technical support incident logging
Technical writing
IP networking
Customer support
Customer interaction
IT incident logging
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Categories: Service Desk

Job Type : Full Time | On-Site | Permanent

Job Location : Dartford, Kent, UK

Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.

ABOUT US

Goaco is a growing Managed Service Provider (MSP) delivering IT Support, Cyber Security and Microsoft Cloud solutions to businesses across the UK. We pride ourselves on providing exceptional customer service, innovative technology solutions and a security-first approach.

We’re looking for a motivated 1st Line Service Desk Analyst to join our growing technical team. This is an excellent opportunity for someone with strong customer service skills and a passion for IT to develop their technical knowledge while supporting a wide range of customers.

ROLE DESCRIPTION

As a 1st Line Service Desk Analyst, you’ll be the first point of contact for our customers, providing remote technical support and ensuring incidents and service requests are resolved efficiently or escalated where appropriate.

You’ll work closely with our 2nd and 3rd Line Engineers while developing your skills across Microsoft technologies, cloud services and cyber security.

KEY RESPONSIBILITIES

Provide 1st line technical support to internal users and managed customers via phone, email and remote support.
Log, prioritise and manage incidents and service requests within the Service Desk.
Troubleshoot common Windows, Microsoft 365 and hardware issues.
Perform password resets, user account administration and mailbox management.
Assist with setting up laptops, desktops, mobile devices and peripherals.
Escalate complex issues to senior engineers where required.
Keep customers updated throughout the lifecycle of their tickets.
Create and update knowledge base articles and technical documentation.
Assist with customer onboarding activities and device deployments.
Deliver excellent customer service while meeting agreed service levels (SLAs).

ESSENTIAL SKILLS & EXPERIENCE

Previous experience in an IT Service Desk, Help Desk or customer support role (or relevant IT qualifications).
Good knowledge of Windows 10/11.
Basic understanding of Microsoft 365.
Familiarity with Active Directory user administration.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service skills.
Ability to prioritise workload and manage multiple tickets.
A willingness to learn and develop technical skills.

NICE TO HAVE

Experience working within a Managed Service Provider (MSP).
Exposure to Microsoft Intune or Entra ID.
Basic networking knowledge (DNS, DHCP, TCP/IP).
Experience using HaloPSA, Datto RMM or similar Service Desk tools.
Microsoft Fundamentals certifications (MS-900, AZ-900, SC-900 or MD-102 Fundamentals equivalent).

WORKING PATTERN

Monday to Friday
Office-based – 5 days per week in our Dartford office
Occasional travel to customer sites may be required.

BENEFITS*

Company pension scheme.
Ongoing Microsoft training and certification support.
Clear career progression into 2nd Line and Infrastructure roles.
Exposure to modern Microsoft Cloud and Cyber Security technologies.
A collaborative and supportive team environment.

Offered only to employees based in the UK.
Unfortunately, we aren’t able to offer sponsorship for this role.

Apply Now

Refine Your Search

cloud engineers jobs in chelmsford, ess

1st Line Service Desk Analyst

JOB TITLE - LOCATION

Senior Service Desk Analyst

Platform Engineer II

Senior Full Stack/Native Cloud Engineer (Vice President)

Control Engineers - Security, GCP, Rego Policies - Bangalore, India

Security Control Engineer - London

iOS Engineer - Swift - London

Identity Engineer - London

SDET Engineer - GCP, Integration / Stabilization Team, London

GCP Architect - London, UK

Data & Business Insights Analyst

Dynatrace Implementation Lead

Principal Engineer - Mobile - London

Principal Engineer - Javascript - London

Security Architect - Security, GCP, Rego Policies - London, UK

Code Engineer - Security, GCP, Rego Policies - London, UK

UKI AI Director

Technology Director

Senior Microsoft 365 Platform Engineer

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