EQUANS is looking for a Helpdesk Co-ordinator to join our team on our Home Office contract based in Stoke-on-Trent (ST4) on a permanent basis. This is a full-time role working 40 hours per week, 8 hours per day between the hours of 08:00 & 18:00, Monday to Friday with a 30 minute unpaid break. On offer is a competitive salary and benefits package.
The Customer Service Centre (CSC) in Stoke provides helpdesk and business support services to a wide range of facilities management contracts. You will work closely with the team but be expected to demonstrate the ability to work on your own initiative. The role requires a combination of technical skills, customer service abilities, and operational efficiency.
What will you deliver?
- Deliver excellent administration skills, including email and admin.
- Respond to, plan and organise the full lifecycle of both reactive and planned maintenance works through to job completion, utilising the CAFM system.
- Planning and dispatching of Maintenance works to a number of engineers, sub-contractors and site managers across various locations, ensuring all are completed within contractually defined SLA’s and providing administrative support where appropriate.
- Prioritising tasks and managing workload effectively.
- Ensuring accuracy in data entry, documentation, and reporting.
- Keeping track of service requests, maintaining records, and following established processes.
What can we offer you?
On offer is a competitive salary and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
- Hold 3 GCSE's at Grade 4/C or above or equivalent
- Customer service experience
- Knowledge of FM helpdesk operations
- Ability to manage workloads effectively
- Good written and verbal communication skills
- Self-motivated, professional and enthusiastic
- Positive team member but with the ability to work on own initiative
- Willingness to learn and embrace change
- Able to work in a fast-paced environment.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services – with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we’re committed to delivering a culture where everyone’s voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you’ll find a welcoming and open workplace where you’re supported and encouraged to be your true self at work. You’ll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
