Support administrator cardiff Work, Jobs in Cardiff, Wls (with Salaries)

2nd Line Infrastructure Engineer
Shaw Healthcare —Saint Mellons
- £42,000 a year
- Azure
- Communication skills
3d
Senior DevOps Engineer (Salesforce)
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Salesforce
- DevOps
- Presentation skills
- Annual leave
- Flexible schedule
2d

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2nd Line Infrastructure Engineer

Shaw Healthcare -
Saint Mellons

Apply Now

Job details

Fixed term contract
£42,000 a year
3 days ago

Qualifications

Technical troubleshooting
Technology infrastructure experience
Cloud infrastructure
Azure
Technical writing
ISO 27001
Customer support
Communication skills
Microsoft Azure
Help desk

Full job description

Description

Shaw healthcare are seeking an experienced and motivated 2nd line Infrastructure Engineer to join our team and support the delivery, maintenance, and improvement of our technology infrastructure across a multi-site environment.
The successful candidate will have strong troubleshooting skills, a customer-focused approach, and experience working within secure IT environments. You will play a key role in maintaining infrastructure availability, supporting cloud transformation initiatives, and ensuring systems remain secure, reliable, and compliant.
Location: St Mellons, Cardiff
Hours: 37.5 hours per week
Salary: £42,000 PA
Fixed term contract for 12 months with view to become permanent
Key Responsibilities

Provide technical support and troubleshooting across a multi-site IT environment.
Support and maintain infrastructure within ISO27001 and Cyber Essentials Plus certified environments.
Assist with Azure migration projects and cloud infrastructure improvements.
Resolve incidents efficiently while meeting agreed service level targets (SLAs).
Maintain high standards of patch compliance, backup success, and system availability.
Produce and maintain accurate technical documentation.
Support security compliance initiatives and best practice standards.
Contribute to infrastructure projects and delivery milestones.
Provide excellent customer service and end-user support.

Experience and Technical Knowledge
The ideal candidate will have experience working within:

Multi-site IT environments.
ISO27001-compliant environments.
Cyber Essentials Plus-certified environments.
Azure migration and cloud technology projects.

Personal Attributes
You will be:

An excellent problem solver with strong troubleshooting abilities.
Analytical and methodical in your approach.
Customer-focused with strong communication skills.
Able to prioritise workloads effectively and manage competing demands.
Self-motivated with the ability to work independently and as part of a team.
Calm and effective when working under pressure.
Keen to learn and develop new technical skills.

Desirable Criteria

Microsoft Certified: Azure Administrator Associate (AZ-104).
Microsoft 365 Administrator certification.
Microsoft Certified: Identity and Access Administrator certification.
Fortinet NSE / FCP certifications.
Sophos Certified Engineer certification.

If you are a proactive IT professional looking for a role where you can make an impact, develop your skills, and support a modern technology environment, we would love to hear from you.

Benefits

Excellent benefits package

Apply Now

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