Configuration manager Work, Jobs in Dunstable, Bdf (with Salaries)

Product Support Manager (M/F/D)
TLD EUROPE —Kempston
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Bachelor's degree
- Training & development
Quick apply
3h
Spacecraft Project Manager
ALTEN —Stevenage
- Full-time
- Hybrid work
- PMP
- Military
- Engineering
- Employee assistance programme
- Life insurance
Quick apply
19h
Senior Fire Safety Engineer
Amthal —St Albans
- £40,000 - £45,000 a year
- Overtime
- Quality control
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Interim Associate GDCM Deployment PEP
Hilton —Watford
- Full-time
- Bilingual
- Hospitality
- Databases
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Sr Cloud Technical Lead
SAS —Marlow
- English
- Bachelor's degree
- Continuous improvement
Head of Finance Systems & Data
Halma plc —Amersham
- ERP systems
- Continuous improvement
- Training & development
Quick apply
Electrical Service Engineer
ABB Limited —Saint Neots
- Hybrid work
- Engineering
- Continuous improvement
- No degree
- Annual leave
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Quick apply
6d
Fullstack Engineer (Tesco Mobile)
Tesco Mobile —Welwyn Garden City
- Full-time
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HR Systems Analyst (6 Month FTC)
Senior plc Head Office —Rickmansworth
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Travel
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- Employee assistance programme
Quick apply
Multi Skilled Security Engineer
Amthal —St Albans
- £35,000 - £45,000 a year
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IDeaS Success Manager
IDeaS —Marlow
- Data analysis skills
- English
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10h
Principal, Quality Eng; Data & Analytics
European Bank for Reconstruction and Development —London
- Leadership
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4h
Senior Vulnerability Management Lead | S4 | CIO | Milton Keynes or Glasgow
A01 Santander UK plc —Milton Keynes
- £80,000 - £120,000 a year
- Full-time
- Hybrid work
- Spanish
- Team management
- Scripting
22h

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Product Support Manager (M/F/D)

TLD EUROPE -
Kempston

Quick apply

Job details

Full-time
£50,000 - £60,000 a year
3 hours ago

Qualifications

Technical troubleshooting
Sales support
Pricing
8D methodology
Engineering
Internal department liaison
Technical support
Bachelor's degree
Sales pipeline
Risk management
Management reporting
Customer support
Customer interaction
Training & development
Root cause analysis
Communication skills

Full job description

Description :

A unique opportunity with operational breadth across all functions, tasked with managing all “touch points” between Group SSOs (Sales and Service Originations).

This role is unique and requires the skill set of a well-versed engineer with excellent communication skills who can build lasting relationships whilst managing all aspects of product support (in-field breaks-downs, service campaigns, New Product Introductions, Sales material, Order intake, etc.).

At TLD, we stand behind our customers, products and services: responsibility, support, support and continuous improvement and the key words which drive and work and attitude.

With a large amount of new product introduction, complex electronics and power transformation engineering coupled with a global sales presence, the position offers vast opportunity in a growing and scalable business.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

ENGINEERING – promoting the product, its technical evolution and NPI to ensure the Sales team have a detailed understanding of the product range, key benefits, price structure, and comparisons to competitor products.
SALES – answer technical sales queries including full specification reviews. The PSM manages the Sales pipeline and, with the COO, determines the Transfer Price, Factory Discount and Lead Times.
WARRANTY – The PSM manages the Warranty process including filtering, monthly analysis feedback to Finance, and Product Demerit Claims (PDCs).
PRODUCT DEMERIT CLAIMS – Solutions and closure of frequent and repeatable technical issues captured through warranty. Involves close work with Engineering and across the Business Unit to implement change quickly.
MARKET KNOWELDGE – Product Line Improvements based market and competition knowledge including pricing evolutions, product presentations, and data sheets.
TRAINING – To coordinate and manage product training for Area Service Technicians and Area Sales Managers.

OTHER RESPONSIBILITIES :

Working across all other departments to ensure the Voice of the Customer is reflected whilst closing the loop between in-field experience and operational capability.
The profile of a good PSM is a multi-tasking, diligent person with a technical background, a good understanding of sales activity, and a high level of customer commitment and availability.
Management of the Configuration Pricing Tool to streamline sales orders through product delivery whilst managing Transfer Prices for products and product options.
Coordination and release of all Technical Service Bulletins with overarching management until closure.
Monthly reporting on Warranty Costs, accruals required on Service Bulletin roll-out, and team performance KPIs.

Profil recherché :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

BEng Engineering degree or equivalent (Power Electronics experience desirable).
Excellent communication skills working across different time zones and cultures.
Multitasking and the capability to manage multiple priorities and work streams.
Naturally inquisitive with a keen eye for detail whilst processing a large volume of data.
After Sales experience coupled with root cause analysis capability (8D, Ishikawa, DMAIC, etc.).
Appreciation of Health and Safety with the coordination of Engineers in the field.
Data driven with a good understanding of risk and risk mitigation.

OTHER SKILLS AND ABILITIES:

Attention to detail and well organized.
Good communication skills and a team player.
Sense of initiative, objective driven.
Gumption and tenacity.
Experience of working in a global cross-functional business.
Integrity, Honesty, Openness, Trust, and Kindness.

If you're ready to make an impact and grow your career in a dynamic environment, we'd love to hear from you! #Leaner&Greener #WeAreTLD ✈

Quick apply

Refine Your Search

configuration manager jobs in dunstable, bdf

Product Support Manager (M/F/D)

Spacecraft Project Manager

Senior Fire Safety Engineer

Interim Associate GDCM Deployment PEP

Sr Cloud Technical Lead

Head of Finance Systems & Data

Electrical Service Engineer

Fullstack Engineer (Tesco Mobile)

HR Systems Analyst (6 Month FTC)

Multi Skilled Security Engineer

IDeaS Success Manager

Principal, Quality Eng; Data & Analytics

Senior Vulnerability Management Lead | S4 | CIO | Milton Keynes or Glasgow

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