Technical support analyst Work, Jobs in Sidcup, Gtl (with Salaries)

IT Application Support Analyst
TrinityBridge —London
- SQL
- APIs
- Communication skills
13d
Technical Success Analyst - EU / UK
Marqeta —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
4d
Service Delivery Analyst
Toro Risk Solutions —London
- £30,000 a year
- Full-time
- Hybrid work
- Google Suite
- Azure
- AWS
- Annual leave
Quick apply
Service Desk Analyst
Lane Clark & Peacock —London
- Full-time
- Continuous improvement
- Computer networking
- Communication skills
- Annual leave
- Employee discount
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Communication skills
Application Support Analyst | Energy Trading Operations
Marex —London
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)
UST —London
- Azure
- Microsoft Outlook
- Windows
Quick apply
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Travel
- POS
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Technology Operations Analyst
Starling —London
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
IS Service Analyst
NSPCC —London
- Organisational skills
Level 3 Support Analyst - AI Specialist
Anaplan —London
- Engineering
- English
- Master's degree
Quick apply
Trading Systems Support Analyst
Tower Research Capital —London
- Hybrid work
- English
- Databases
- Computer networking
- Annual leave
Quick apply
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows

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IT Application Support Analyst

TrinityBridge -
London

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Job details

Permanent
13 days ago

Qualifications

Microsoft Windows Server
Financial Conduct Authority guidelines
Technical troubleshooting
Power BI
ITIL Certification
Stakeholder collaboration
Stakeholder liaison
Incident queue management
IT service management
Ticket management
SQL querying
Internal department liaison
SQL
Service restoration
Risk management
APIs
Multidisciplinary collaboration
Application support
Root cause analysis
Fault diagnosis and repair
Communication skills
Microsoft Azure
Time management

Full job description

Reporting to the IT Production Support Manager, this role will be working directly with Private Client Fund Managers, Investment Support team, Risk & Performance team, Operations, Finance, compliance and other business users to understand and resolve production issues and defects related to both internal and third-party systems. The team support, manage and own the configuration of the Iress/XPLAN applications.
Working directly with the third-party vendors and the business users on Support tickets and issues and following up for a timely resolution. Working directly with the IT development team on issues reported on internally developed applications.

Key responsibilities

Triage, investigation and resolving technical issues related to in-house and third-party applications, system integration, data feeds and data flows.
Providing support to users, monitoring system performance, and ensuring the smooth operation of applications within the organisation.
Actively use monitoring tools to identify potential issues and along with alerting tools, proactively take corrective actions.
Manage system configurations within the applications, including scaling, resource allocations and deployment settings.
Assist with the implementation of new features, updates and patches to cloud and on-premises applications, ensuring smooth transition and minimal disruption.
Proactive and timely liaison with third-party supplier support teams

Regulatory responsibilities | Compliance/T&C

Ability to demonstrate an understanding of the regulatory framework relevant to the role, whilst practising effective risk management taking account of outcomes for clients.
Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business. Follow principles and rules of the Financial Conduct Authority (FCA) and the internal requirements set out in the Compliance Manual, local and Group Compliance and Risk policies.

About you | Qualifications, skills and strengths

Ability to think through and analyse data flows and to solve complex business and technology problems, thereby identifying the root cause of issues
Proactive, accountable and adaptable to changes
Growth mindset, especially in relation to learning new skills and technologies
Excellent problem-solving skills and the ability to work with data analysis tools such as Excel or SQL.
High attention to detail, high level of accuracy with self-validation
Excellent time management skills and able to work to agreed deadlines.
Ability to work in a dynamic, collaborative environment as both a team player, as well as managing a personal work portfolio of incidents and problems
Excellent verbal and written communication skills.

Desirable Skills

At least 5 years’ experience working within a Windows/SQL Server based environment, with proficient OS & SQL skills, including the ability to understand & write basic SQL queries.
Experience working with Snowflake, either at support or administrative level, with the ability to diagnose and correct issues, as well as monitoring capacity, cost and performance metrics.
XPLAN or MS Dynamics administration/configuration skills or similar previous experience of developing and troubleshooting configuration workflows (tasks/threads/templates/wizards).
Experience working within a cloud-based environment with multiple service vendors/providers. Direct experience supporting and troubleshooting APIs and other integrations involved in a complex architecture, as well as escalating within vendor organisations to ensure successful resolutions.
Background in Financial Services with at least 5 years live support experience.
ITIL certification along with a high degree of competency working with incident, problem and change processes.
Snowflake certification to Badge 3 level (or equivalent on-the-job based experience).
Demonstrable experience in all or most of the following technologies – Windows Server; SQL Server; Azure; Snowflake; APIs; Power Platform; Power-Bi.

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by TrinityBridge, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you. #LI-EM1 #LI-SY1

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Refine Your Search

technical support analyst jobs in sidcup, gtl

IT Application Support Analyst

Technical Success Analyst - EU / UK

Service Delivery Analyst

Service Desk Analyst

Service Desk Analyst

Application Support Analyst | Energy Trading Operations

End User Support Analyst- White Glove(Associate III - Cloud Infrastructure Services)

3rd Line Support Analyst

Service Desk Analyst

Retail IT Analyst

Service Desk Analyst - Shared Services

Technology Operations Analyst

IS Service Analyst

Level 3 Support Analyst - AI Specialist

Trading Systems Support Analyst

Financial Markets Infrastructure Services - Technical Analyst

Technology Service Desk Analyst

IT Support Analyst – Client Services & Monitoring

Service Desk Analyst: On Client Site in Watford

Service Desk Analyst

I want to receive the latest job alerts for technical support analyst in sidcup, gtl

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