Application support engineer Work, Jobs in Benson, Oxf (with Salaries)

Sr. Premium Support Engineer - Identity & Access Management (IAM)
OpenText —Reading
- Java
- Bachelor's degree
- Communication skills
Software Engineer Apprentice
Anya Consultancy Services —High Wycombe
- Full-time
- Flexible schedule
Automation & Platform Engineer
Capgemini —Abingdon
- Hybrid work
- Travel
- APIs
- AI
Software Engineer - NextGen Academy
Rocket Software —Newbury
- Full-time
- Hybrid work
- Software troubleshooting
- Engineering
Embedded Systems Engineer
Open Cosmos —Didcot
- Hybrid work
- Communication skills
Software Engineer
Alloyed —Kidlington
- Computer Science
- Engineering
- AWS
2nd Line Engineer - Yateley
Arc —Yateley
- £30,000 - £40,000 a year
- Computer networking
- SharePoint
- Training & development
Software Engineer - On Board Processing
Open Cosmos —Didcot
- Hybrid work
- Continuous improvement
- Scripting
- Software development
Sr. Digital Signal Processing (DSP) Firmware Engineer
MDA Space —Didcot
- Hybrid work
- Software troubleshooting
- Bachelor's degree
- Employee assistance programme
- Life insurance
DevSecOps Automation Lead
Vodafone —Newbury
- Full-time
- Analysis skills
- Scripting
- Communication skills
- Annual leave
10d
Software Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- ERP systems
- Analysis skills
- Software development
Quick apply
Senior React Frontend Developer (Data)
Open Cosmos —Didcot
- Hybrid work
Sr. Software Engineer
MDA —Didcot
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Employee assistance programme
- Life insurance
Digital Transformation Tech Authority
Vodafone —Newbury
- Full-time
- Analysis skills
- Continuous improvement
- Software development
- Annual leave
Scientific Software Engineer
Oxford BioTherapeutics —Oxford
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Computer Science
- Master's degree
- Bachelor's degree
- Free parking
- Referral programme
Quick apply
Senior Software Engineer
Wireless Logic mdex GmbH —Reading
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Software Engineer
Content Guru —Bracknell
- Full-time
- Computer Science
- Software troubleshooting
- Engineering
Quick apply
2d
Sr. Digital Signal Processing (DSP) Firmware Engineer
MDA —Didcot
- Full-time
- Hybrid work
- Software troubleshooting
- Bachelor's degree
- Employee assistance programme
- Life insurance
Senior Software Engineer
Audi Motorsport AG —Bicester
- Full-time
- English
- AI
Sr Tech Support Professional - Matrikon
Honeywell —Bracknell
- Full-time
- CRM software
- Doctoral degree
- Computer Science

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Sr. Premium Support Engineer - Identity & Access Management (IAM)

OpenText -
Reading

Apply Now

Job details

Qualifications

Authentication
Technical troubleshooting
TCP
Java
Docker
Bachelor's degree
SSL
PostgreSQL
IP networking
Customer support
Communication skills
Shell Scripting
Help desk
Identity & access management

Full job description

OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact
Come join us as aSenior Premium Support Engineer inReading, GBR where you will act as a Senior Technical Support Engineer who will assist assigned clients by providing a single point of contact into the OpenText Technical Support organization. You will add value for your assigned Premium Support clients by gaining first-hand knowledge of theirNetIQ IAM environment(s), configuration and support requirements. This familiarity will accelerate response times and resolution times for support incidents.

What the role offers

Be the single point of contact for NetIQ IAM technical support cases logged by your assigned Premium Support clients,
Develop an in-depth understanding of your clients’ NetIQ IAM environment and configuration to resolve their support cases more efficiently,
Develop a strong working relationship with the client's technical team,
Provide proactive technical support advice to assigned clients to improve the performance and reliability of their NetIQ IAM solutions and minimise operational support issues,
Coordinate with other OpenText technical experts and IAM Product Development as required to expedite timely resolution of support cases.

What you need to succeed

3+ years of previous experience in a technical support environment (and a Bachelor's degree, or higher, in a technical field is considered a plus)
Calm and analytical individual with excellent troubleshooting skills
Professional with excellent communication skills, authoritative voice during critical situations
Helpful, flexible and willing to go the extra mile to ensure client satisfaction.
Advanced knowledge of NetIQ IAM products: Identity Manager, Access Manager, Identity Governance, eDirectory, SSPR, Advanced Authentication, Privileged Access Manager.
Familiarity with the following would beadvantageous:
Windows and Linux administration
Advanced networking knowledge: TCP/IP, Firewalls, Proxy servers
Basic understanding of databases (PostgreSQL, Oracle, MS SQL Server)
Basic understanding of web technologies (HTTP/SSL/web servers)
Cloud experience: AWS and Azure specifically
Containers experience: Docker/Kubernetes or any of the open-source alternatives
Python, Java and Shell scripting.#LI-Onsite

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

Apply Now

Refine Your Search

application support engineer jobs in benson, oxf

Sr. Premium Support Engineer - Identity & Access Management (IAM)

Software Engineer Apprentice

Automation & Platform Engineer

Software Engineer - NextGen Academy

Embedded Systems Engineer

Software Engineer

2nd Line Engineer - Yateley

Software Engineer - On Board Processing

Sr. Digital Signal Processing (DSP) Firmware Engineer

DevSecOps Automation Lead

Software Engineer

Senior React Frontend Developer (Data)

Sr. Software Engineer

Digital Transformation Tech Authority

Scientific Software Engineer

Senior Software Engineer

Software Engineer

Sr. Digital Signal Processing (DSP) Firmware Engineer

Senior Software Engineer

Sr Tech Support Professional - Matrikon

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