Technical support team leader Work, Jobs in England (with Salaries)

Technical Account Manager - Supplier collaboration team
Tecsa —London
- Hybrid work
- APIs
Quick apply
Helpdesk Team Leader
Wiltshire Council —Trowbridge
- £34,434 - £36,363 a year
- Full-time
- Hybrid work
- Continuous improvement
10d
Property Operations Lead - Helpdesk Delivery (Team Leader)
Poundland —Walsall
- Team management
- Organisational skills
- Budgeting
- Free parking
- Employee discount
13d
IT Service Desk Lead
Cotswold Company —Norwich
- Up to £35,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
2d
Technical Lead, Professional Services
Cvent —London
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Salesforce
- Bachelor's degree
- Work from home
IT Service Desk Lead
Social Work England —Sheffield
- £38,898 - £41,211 a year
- Full-time
- Hybrid work
- Continuous improvement
- Communication skills
- Time management
- Annual leave
- Life insurance
Local IT Lead
Medhurst —Fareham
- Full-time
- English
- Supervising experience
- Travel
EMEA Client Facing Technology Enablement Lead
PIMCO —London
- Full-time
- Communication skills
IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
AI Enablement Lead
FDJ UNITED —London
- Master's degree
- Training & development
- AI
ICT Lead PHP Developer (Jadu Platform & Digital Services)
Medway Council —Chatham
- £45,795 a year
- Mentoring
3d
Software Training Lead
TrustFlight —Bracknell
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
Quick apply
Change Management & Training Lead
Novanta —Stockport
- Full-time
- Hybrid work
- Training & development
Developer Engagement Lead - AI Coding Tools - MSDE
Morgan Stanley —London
- Full-time
- Software development
- AI
- Communication skills
9d

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Technical Account Manager - Supplier collaboration team

Tecsa -
London

Quick apply

Job details

Benefits

Company pension

Qualifications

Technical troubleshooting
Sales support
Report writing
Data integration
Stakeholder collaboration
Client engagement
Product development
APIs
Software testing
Customer support
Customer interaction
Application support
Business requirements
Account management

Full job description

The Role

We require a Technical Account Manager to help support the Supplier & Retail collaboration team to lead on managing the running, development & adoption of our flagship platform.

This role will lean into all elements of the product life cycle, This includes, but is not limited to:

Feeding into product development
Proposition Creation
Testing
Reporting
Collateral creation
Adoption of tool with client base

The expectation is that the incumbent of this role is the become a SUPER super user of the platform and be the first point of technical support for the team, clients and the business.

Key Responsibilities:

Provide business, technical, and product knowledge in support of post sales activities in order to ensure customer satisfaction
Address product related questions and technical challenges
Educate clients on how existing and new product features and functionality work, and how it can contribute to their business growth
Monitor accounts to ensure usage of Turn product stack and optimal performance
Frequently conduct and coordinate tactical operations reviews with client teams
Act as the conduit to support organisation so as to ensure client escalations are resolved in due time
Accurately replicate, identify, report, and document software defects with appropriate tracking system
Feed into the process of new dataset ingestion from our major retailer partners, including minimum requirements gathering, creation and end delivery of solution.
Create and distribute comms of our major platform updates, speaking to the benefits of the changes.
Lead on platform testing post changes, updates and bug fixes.
Perform quarterly Business reviews and assist in product trainings needed
Collateral creation for Tecsa’s OneViu platform to help train users.
Provide usage reporting and work with Insight Manager team to provide information to our biggest suppliers.
Create and manage usage scorecards for our biggest clients
Integrate customer internal applications and systems with, employing various methods such as Server to Server, Pixel based API or other internal facilities.

Requirements

2+ years’ experience managing SaaS platforms, including update rollout, testing, comms creation and bug management. Ownership/creation of processes in this space are a bonus.
Solid technical understanding of tech/SaaS platforms and the various ways to serve data out to users.
Significant evidence of product and bug testing

Benefits

Competitive salary
25 days holiday (in addition to 8 bank holidays)
Company contributory pension scheme
Joining a supportive, empowered culture & a team with outstanding capability and experience
A dynamic environment in which you can personally learn, develop and make an impact
Opportunity to shape a growing and market leading technology business business

Why join us

Strong support from experienced sales, insight, and product teams
A collaborative, high-performing culture
The chance to shape and grow a scaling tech and insights business
Direct exposure to a major grocery retailer and leading CPG brands
A dynamic environment where you can learn, contribute, and make an impact

Quick apply

Refine Your Search

technical support team leader jobs in england

Technical Account Manager - Supplier collaboration team

Helpdesk Team Leader

Property Operations Lead - Helpdesk Delivery (Team Leader)

IT Service Desk Lead

Technical Lead, Professional Services

IT Service Desk Lead

Local IT Lead

EMEA Client Facing Technology Enablement Lead

IT Service Desk Team Lead

AI Enablement Lead

ICT Lead PHP Developer (Jadu Platform & Digital Services)

Software Training Lead

Change Management & Training Lead

Developer Engagement Lead - AI Coding Tools - MSDE

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