Information technology managers Work, Jobs in Winwick, Chs (with Salaries)

Head of IT Service Desk
Arrow Global —Manchester
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Travel
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6h
Change Lead
Places for People —Preston
- Continuous improvement
- Employee discount
- Flexible schedule
Major Incident Manager Lead
Capgemini —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
Major Incident Manager Lead
Capgemini Sogeti —Manchester
- Hybrid work
- Continuous improvement
- Communication skills
IT Audit Manager
Menzies LLP —Manchester
- Full-time
- Hybrid work
- Business development
- Team management
- Mentoring
IT Networks Product Manager
Bentley Motors —Crewe
- Full-time
- Hybrid work
- Product management
- Leadership
- Communication skills
- Free parking
- Annual leave
12d
Group IT AI Lead
USS —Liverpool
- Hybrid work
- SharePoint
- AI
- Annual leave
Service Centre Team Manager
EXL Service —Manchester
- Full-time
- Supervising experience
- Continuous improvement
- Organisational skills
- Employee stock purchase plan
Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation
Deloitte —Manchester
- Hybrid work
- Computer Science
- Engineering
- Analysis skills
Manager of Network Engineering - UK
ABACUS —Manchester
- Writing skills
- Analysis skills
- Presentation skills
Quick apply
10d
Lead Solutions Architect - D365
AO World —Crewe
- Azure
- Free parking
- Employee discount
Head of Business Systems Transformation
Clarity Travel —Manchester
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee assistance programme
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2d
AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government
AWS EMEA SARL (UK Branch) —Manchester
- Full-time
- AWS
- Training & development
- Communication skills

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Head of IT Service Desk

Arrow Global -
Manchester

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Job details

Permanent | Full-time
6 hours ago

Qualifications

IT team management
Stakeholder liaison
IT service management
Continuous improvement
Continuous improvement cycles oversight
Team management
Technology leadership experience
Information technology team management
Cybersecurity
Operations leadership experience

Full job description

Description

We are recruiting a Head of IT Service who will be responsible for the design, delivery, and continual improvement of IT services across six locations.

Leading a geographically distributed team, this role sets the standard for service quality, colleague experience, and operational excellence — ensuring technology enables the business to perform at its best.

This is a hands-on leadership role that balances strategic thinking with practical delivery, building a high-performing team whilst maintaining a genuine focus on the end-user experience for all colleagues, from first-line staff to senior Executives and Executive Assistants.

We would be open to applications from either Manchester or London as this position has responsibility over both, alongside occasional travel to international offices where required.

Key Responsibilities

Own end-to-end IT service delivery across six global sites (London, Manchester, White Plains, Luxembourg, Jersey, Dubai), ensuring consistent standards and a white-glove support experience for Executives and EAs.
Lead and develop the London and Manchester IT teams, setting performance objectives, coaching direct and indirect reports, and driving a culture of ownership and customer focus.
Drive continual service improvement — championing ticket quality, building self-service capability, and owning service management tooling to deliver meaningful KPIs and MI.
Manage stakeholder relationships across all sites, acting as the primary escalation point for major incidents and representing IT Service at senior governance and leadership forums.
Embed a security-first culture, supporting the cyber security agenda, overseeing compliance checks, and ensuring colleagues are well-supported on phishing, MFA, and security hygiene.
Own the patch management schedule across devices and infrastructure, balancing security compliance with minimal business disruption.
Manage the IT Service budget and vendor contracts, ensuring value for money, accurate asset/licence records, and well-evidenced investment cases.
Lead the IT workstream for the upcoming London office move, partnering with Facilities to ensure a seamless day-one experience.

Skills, Knowledge & Expertise

Proven experience in a senior IT service management or IT operations leadership role, ideally in a multi-site, international environment.
Track record of leading and developing IT support teams, including remote or geographically dispersed staff.
Strong knowledge of ITIL principles and experience applying them in a practical, pragmatic way.
Demonstrable experience managing IT service budgets, vendor relationships, and commercial contracts.
Experience implementing or improving self-service and knowledge management capabilities.
Good working knowledge of cyber security fundamentals, patch management, and compliance requirements.
Confident communicator with the ability to engage credibly from first-line staff to Board-level Executives.
Experience supporting Executive-level users and understanding the heightened expectations this requires.

About Arrow Global Group

Great talent comes in many forms, and we’re committed to building a diverse and inclusive team. Whilst a number of our roles do require specific qualifications and experience, and industry knowledge, we also value potential, unique perspectives, and transferable skills. If you’re excited about this opportunity but don’t meet every requirement, we’d still love to hear from you.

We occasionally collaborate with recruitment agencies to fill niche or specialist roles. However, we do not accept agency terms or pay fees for speculative CVs submitted directly to our hiring managers or outside our Applicant Tracking System.

If you are a recruitment agency interested in partnering with us for candidate supply, please reach out to [email protected]

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information technology managers jobs in winwick, chs

Head of IT Service Desk

Change Lead

Major Incident Manager Lead

Major Incident Manager Lead

IT Audit Manager

IT Networks Product Manager

Group IT AI Lead

Service Centre Team Manager

Senior Manager, AI Solution Architect, SG&A, Engineering, AI & Data, Technology & Transformation

Manager of Network Engineering - UK

Lead Solutions Architect - D365

Head of Business Systems Transformation

AWS Solutions Architect Manager , UK Public Sector, Transport & Central Government

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