Looking for a challenge in one of the world’s largest airfreight logistics organisations?
At IAG Cargo we are in the business of moving things. From antibiotics to groundbreaking tech, gold bullion to avocados and everything in between. We move cargo that positively impacts society worldwide. Whatever people need, wherever they are. At IAG Cargo we open the skies and fly the world to bring people the things they really need.
We are the logistics and cargo brand of International Airlines Group (Aer Lingus, British Airways, Iberia, Level and Vueling). Powered by five airlines, our reach is truly global – but it’s the impact we make that defines us. At IAG Cargo, we believe in keeping the world’s economies turning, and do everything with determined attitudes, curious minds, collaborative actions and heartfelt pride. Join us at our globally recognised logistics business, that is Trusted to Deliver.
As an integral member of the IAG Cargo Product Team this role will be responsible for supporting the delivery of the Constant Climate Quality Assurance programme, adherence to the Quality Management System, and fulfilment of regulatory requirements within the temperature-control remit. Through working collaboratively and cross-functionally with Commercial, Operations, and Training colleagues, deploying a customer focused, continuous improvement approach, you will ensure we’re first choice and best in class for our offering.
Constant Climate is IAG Cargo’s state-of-the-art cold chain product, specifically designed for precision management of time and temperature sensitive pharmaceuticals. Whether transporting vaccines, biotech products, diagnostics samples, or any other temperature sensitive pharmaceutical material, Constant Climate ensures it stays in perfect condition every step of the way.
Coordinate and support with audits, customer engagement and the closure of audit findings arising from internal, customer and regulatory audits across the network
Identify and escalate regulatory, compliance and operational risks, supporting their resolution in line with governance requirements
Maintain and control quality documentation, including supplier records, technical agreements and compliance documentation
Manage and progress deviations, CAPAs and preventive actions, ensuring timely investigation, documentation and closure
Maintain standards of document control, record retention and GDP compliance across all activities
Prepare, review and update controlled documents including SOPs, work instructions and policy documentation
Support risk assessments, change control and implementation activities linked to network changes, new suppliers and product developments
Contribute to updates of the Cargo Handling Manual and associated documentation to ensure alignment with regulatory and operational requirements
Support training requirements, including content updates and tracking completion of regulatory training
Analyse quality and operational data to identify trends and support continuous improvement initiatives
Work cross-functionally to support compliant implementation of operational and product initiatives
Be named on the license as an RP (responsible person), and act as Deputy Responsible Person, where authorised, and provide cover during absence of the Global Quality Assurance Manager
Support audit and customer engagement activities where required
Undertake any other reasonable duties in line with business requirements
Coordinate updates to customer-facing digital and self-serve materials related to Constant Climate, ensuring content accuracy, usability and alignment with product positioning
Work closely with Sales teams to respond to quality-related queries, issues and escalations, including detailed operational and regulatory matters
Provide subject matter expertise (SME) to support customer engagement and reinforce confidence in the product offering
Support cross-functional projects and initiatives aimed at driving product or commercial growth, contributing quality assurance insight and regulatory expertise
Use quality and operational data, including system dashboards, to inform decision-making and identify trends, risks and improvement opportunities·
Evaluate, use and support the implementation of digital tools, systems and applications that improve visibility, accessibility and governance of quality requirements across the Product.
What you’ll bring to IAG Cargo:
Strong communication skills with the ability to engage a wide range of stakeholders
Ability to work collaboratively across multiple functions and locations
Well organised, with the ability to manage competing priorities effectively
Analytical and structured approach to problem solving and risk management
Ability to interpret and apply regulatory and procedural requirements
Attention to detail and commitment to quality and compliance
Proficient in the use of Microsoft Office and other digital tools to support reporting and process improvement
Continuous improvement mindset
Skills and Experience:
Experience in a quality, compliance or operational role within a regulated environment (e.g. air cargo, logistics, life sciences)
Experience of audits, CAPA management, deviations or quality systems is advantageous
Experience of working with internal and external stakeholders, including suppliers and customers
Higher education and / or equivalent experience
Ability to achieve GDP and relevant regulatory certification
Responsible Person (RP) qualification, or ability to work towards this, is desirable
Solid understanding of the air freight logistics sector
Wherever you work within IAG Cargo, you’ll play a part in helping us deliver what the world needs and join a diverse and inclusive business that’s making a difference.
As well as a competitive salary, bonus, we offer a range of benefits to support our colleagues, which include:
A hybrid environment with 3 days a week in the office and two from home.
From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways and group airlines. You’ll also receive up to 30 discounted ‘Hotline’ airfares per year for yourself, friends, and family.
Flexible bank holiday policy- Individuals not on shift have the flexibility to swap the statutory public holidays, with the days you choose to take off instead.
All our colleagues get access to LinkedIn learning and Rosetta Stone Language courses
For health and wellbeing we offer a free onsite gym facility as well as access to the UNMIND app and a community of Mental Health First Aiders
Access to discounts on Apple, Cinema tickets and loads of other goodies through Perks at work
Diversity and Inclusion
Our recruitment procedures positively support our diversity and inclusion agenda.
All candidates are considered strictly on their merits in relation to the criteria for the role, treated fairly and consistently, and have their individual needs responded to throughout the process.
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