1st line support engineer Work, Jobs in Caterham, Sry (with Salaries)

Field Services Engineer
Synergy Associates —London
- £52,000 - £55,000 a year
- Full-time
- Bachelor's degree
- Continuous improvement
- Communication skills
Quick apply
Senior Application Support Engineer
Shawbrook —London
- Full-time
- Databases
- APIs
- Employee assistance programme
- Employee discount
5d
Senior IT Engineer
SCS Railways —London
- Continuous improvement
- Agile
- Communication skills
14d
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Senior TechOps Generalist
Octopus Energy Group —London
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Senior Data Scientist - (Privacy & Security Controls)
Our Future Health —London
- From £80,000 a year
- Full-time
- Hybrid work
- Machine learning
- AI
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
Mid and Senior Site Reliability Engineer (Platform Engineering/Identity/Azure)
Government Digital Service —London
- £56,850 - £81,720 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
3d
Senior Data Scientist - (Clinical Trial Recruitment)
Our Future Health —London
- From £75,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Referral programme
Quick apply
Principal Platform Engineer
Leonardo UK Ltd —London
- £60,000 - £71,400 a year
- Full-time
- Hybrid work
- Flexible schedule
- Referral programme
Director of Data & Analytics
Hack The Box —London
- Full-time
- Hybrid work
- Master's degree
- Annual leave
- Work from home
Quick apply

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1st line support engineer jobs near caterham, sry

Field Services Engineer

Synergy Associates -
London

Quick apply

Job details

Full-time
£52,000 - £55,000 a year

Qualifications

Technical troubleshooting
Desktop support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Service restoration
Bachelor's degree
Continuous improvement
Technical support incident logging
Network support
Relationship management
Technical writing
Cloud computing
Customer support
Customer interaction
Application support
Incident log maintenance
Communication skills
Mobile devices

Full job description

Field Services Engineer (1st / 2nd Line Support), London UK

Role Purpose

To provide high-quality on-site 1st and 2nd line IT support to Synergy clients, ensuring incidents and service requests are resolved efficiently, documented accurately, and delivered in line with defined service standards.

The role is responsible for maintaining strong client relationships, supporting operational stability across client environments, and delivering premium, white-glove IT services within a fast-paced MSP environment.

This position requires a technically capable, client-facing engineer who can work independently at client sites while representing Synergy professionally and confidently.

Core Responsibilities

Client Support & Technical Resolution

Provide on-site 1st and 2nd line support across hardware, software, networking, cloud services, and end-user devices
Diagnose and resolve user issues across Windows, macOS, iOS, and Android environments
Troubleshoot endpoint, connectivity, and application-related issues using structured support methodologies
Escalate complex technical issues to senior engineers with clear and accurate handover information where required

Ticket Ownership & Service Delivery

Manage assigned support tickets from creation through to resolution or escalation
Ensure tickets are progressed in line with agreed SLA targets and service expectations
Maintain accurate, detailed, and auditable ticket records
Provide timely updates and clear communication throughout the support lifecycle

Infrastructure & Operational Support

Support cloud platforms and endpoint management solutions across client environments
Assist with device deployment, onboarding, configuration, and user setup activities
Support workstation, laptop, and mobile device provisioning and lifecycle management
Assist with maintaining stable, secure, and operationally effective client environments

Documentation & Knowledge Management

Maintain and update internal documentation relating to client systems and procedures
Document resolutions and troubleshooting processes clearly for reuse and audit purposes
Contribute to ongoing improvements within the internal knowledge base

Team Collaboration & Project Support

Work closely with internal teams and senior engineers to resolve technical issues
Assist with client onboarding activities and infrastructure projects where required
Partner with Account Managers to ensure client priorities, concerns, and operational context are communicated effectively
Contribute positively to operational improvement initiatives and service delivery standards
Participate in continuous learning and technical development activities

Performance Expectations (Role Alignment & Success Criteria)

Service Delivery

Meet or exceed SLA targets for response and resolution times
Maintain consistent ticket ownership and progression
Deliver reliable and professional support across all assigned client environments

Quality & Accuracy

Maintain high standards of technical documentation and ticket quality
Ensure all work is completed in accordance with defined operational processes
Contribute to reducing repeat incidents through accurate troubleshooting and resolution

Client Experience

Deliver exceptional customer service and professional communication at all times
Build trust and confidence with both technical and non-technical stakeholders
Demonstrate accountability, professionalism, and ownership in all client interactions

Team Contribution

Collaborate effectively with peers and senior engineers
Participate actively in knowledge sharing and process improvement
Demonstrate adaptability within fast-paced and evolving client environments

Working Pattern & Requirements

Full-time position
Primarily on-site across client locations within London
Service Desk cover when required and when not onsite
Ability to work independently and confidently within client environments
Professional presentation and strong client-facing communication skills required
UK-based with eligibility to work in the UK

Progression Indicators

Progression within the role is typically demonstrated by:

Increased technical independence and troubleshooting capability
Reduced reliance on escalation for standard support issues
Contribution to operational improvement and knowledge documentation
Ability to support increasingly complex client environments and technologies
Consistently builds client trust and confidence in both day-to-day IT support and long-term infrastructure development
Strengthens and enhances client relationships through professionalism, reliability, and trusted technical guidance

Quick apply

Refine Your Search

1st line support engineer jobs in caterham, sry

Field Services Engineer

Senior Application Support Engineer

Senior IT Engineer

IT Support Analyst – Client Services & Monitoring

Onsite Engineer

Senior TechOps Generalist

Senior Data Scientist - (Privacy & Security Controls)

Mid and Senior Site Reliability Engineer (Platform Engineering/Identity/Azure)

Senior Data Scientist - (Clinical Trial Recruitment)

Principal Platform Engineer

Director of Data & Analytics

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