Systems analyst Work, Jobs in Templepatrick, Ant (with Salaries)

IT Analyst (Ulster University Placement Student)
Herbert Smith Freehills —Belfast
- Full-time
- Remote
11d
Advanced Specialist, Financial Reporting, Planning and Analysis
Pearson —Belfast
- Hybrid work
- Communication skills
Elevate Programme - Client Onboarding Analyst - Belfast - starting 24 August 2026
Vantage Point —Belfast
- Full-time
- Hybrid work
- Communication skills
- Paid training
7d
Solutions Architect, Strategic Applications
Herbert Smith Freehills —Belfast
- Full-time
- Master's degree
- Presentation skills
- SharePoint
User Experience Designer - Enterprise
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Information Security Analyst
Fieldfisher —Belfast
- Full-time
- Leadership
- Communication skills
- Work from home
12d
ASPIRE Global Service Centre – Support Analyst
Version 1 —Belfast
- Full-time
- Hybrid work
- Maintenance
- Analysis skills
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Compliance Surveillance Associate
TP ICAP —Belfast
- Full-time
- Microsoft Word
- Mentoring
- Training & development
Mid-Level Data Engineer (Python/ AWS)
Instil —Belfast
- Full-time
- Hybrid work
- AWS
- APIs
- Agile
- Employee assistance programme
Applications Support Technical Lead Analyst - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
- Employee assistance programme
Senior Lead Connections & Strategy Analyst
SONI —Belfast
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
- Free parking
Quick apply
4d
B2B Quality Analyst
Concentrix —Belfast
- Full-time
- Contracts
- Training & development
Securities & Derivatives Analyst (Intermediate Level)
Citi —Belfast
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Time management
- Employee assistance programme
- Employee discount
Senior Python Developer - AVP
Citi —Belfast
- Full-time
- Software troubleshooting
- Bachelor's degree
- No degree
kdb+ Contractor (Capital Markets)
Data Intellect —Belfast
- Hybrid work
- Team management
- Mentoring
- Scripting
Quick apply
Data/AI Engineer, Engineering AI & Data, AI & Data Solutions
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Machine learning
- Agile
Operations Specialist – Retirements
Peak6 —Belfast
- Analysis skills
- Bachelor's degree
- Business
- Annual leave
- Flexible schedule
7d
Sales Development Representative
EPAM Systems, Inc. —Belfast
- CRM software
- Spanish
- English
- Employee assistance programme
- Referral programme
5d
Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- CRM software
- Azure
- Mentoring
Service Design Manager - Financial Services - Deloitte Digital
Deloitte —Belfast
- Hybrid work
- Analysis skills
- Agile
- Financial services
14d

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IT Analyst (Ulster University Placement Student)

Herbert Smith Freehills -
Belfast

Apply Now

Job details

Full-time | Fixed term contract
11 days ago

Qualifications

Technical troubleshooting
Desktop support
ITIL Certification
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Microsoft Office Suite
Technical support incident logging
ServiceNow
Customer support
IT incident logging
Application support
Incident log maintenance
Remote diagnostics
Information Technology

Full job description

Herbert Smith Freehills Kramer is a world-leading global law firm, where our ambition is to help you achieve your goals.

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer: Your goals. Our ambition

The Opportunity

Key responsibilities:

Provide prompt and positive hardware and software support both remotely and onsite.
First point of contact for all IT incidents/requests/questions via ServiceNow, phone, email, the IT portal and onsite.
Professionally handle all tickets offered from the Belfast office with the objective of gaining an understanding of the customers incident/request and offering the appropriate support in a timely manner.
Ensure all incoming and outgoing tickets offered are recorded correctly into tickets in ServiceNow at the time of receiving the information.
Perform troubleshooting through diagnostic techniques and relevant questioning and steadfastly document all the investigative actions and the outcome within the ticket prior to resolving or re-assigning.
Determine the best solution to resolve or progress the ticket based on the issue and details provided by the customer in accordance with the ServiceNow knowledge articles guidance and workflows.
Keep updated on new and ongoing problems and the workarounds associated with each
Carry out IT specific daily operational actions as and when assigned.
Monitor ServiceNow ticket queue constantly to pick up new tickets or updates and react to them proactively and appropriately.
Provide customers with updates at least every 24 hours to ensure they are kept fully up-to-date of the status and progression of their issues.
Understand and comply to all documented processes & procedures and ensure full awareness and adherence to all IT knowledge articles, to HSF Kramer Company Policies and IT Security requirements.
Develop and maintain good communication with all colleagues and all applicable IT contacts throughout HSF Kramer ensuring sharing of current IT situations, knowledge, procedures, and processes.
Proactively maintain access to all the applications and services to undertake the role successfully.
Assist with any ad-hoc IT support or project work when assigned
Aim to continually improve levels of IT skills and knowledge by readily sharing knowledge and ideas to help each other achieve a high standard of output and increased awareness
Liaise with vendors and suppliers when required

Key Performance Indicators:

Monthly Incident Resolution Times – resolving at least 80% of tickets handled
First Time Fix Rate – at least 85%
Quality Assurance – Managing more than 95% tickets to good standard or above

Qualifications, Skills and Experience:

Must be a current student with the University of Ulster studying an IT related degree.
Good educational background. Working toward a BSC in an IT related field.
Have knowledge of hardware, software, servers, networking, infrastructure, firewall configuration and administrative technical and troubleshooting skill
Knowledge of or experience of working with Azure / Hybrid environments.
Knowledge of or experience of WIN 10 & 11, Surface pro, screens, monitors, printers and their functions as well as experience on BOYD support
Proficiency in Microsoft Office Application support with strong skills needed on Outlook and Windows 10& 11.
Experience with Office 365 , OneDrive, SharePoint & MS Teams.
Technical understanding of communication tools (iPhone, MS Teams, email) and systems issues.
ITIL Foundation Certified an advantage but should be able to explain ITIL best practices and reflect the ability to follow ITIL processes and procedures.
Confident in undertaking in person and remote support investigations and implementing known solutions.
An innovative mindset, curious about AI and emerging technologies.

Please Note: Applications will close at 12pm on Friday 14 August 2026.

Team

Information Technology

Working Pattern

Full time

Location

Belfast

Contract type

Fixed Term Contract

Diversity & Inclusion

We are committed to attracting people from all backgrounds and creating a respectful and inclusive culture where everyone thrives. We see this as essential to our success, including our ability to innovate and achieve sustained high performance. This is a key part of our Values—Human, Bold, and Outstanding.

Apply Now

Refine Your Search

systems analyst jobs in templepatrick, ant

IT Analyst (Ulster University Placement Student)

Advanced Specialist, Financial Reporting, Planning and Analysis

Elevate Programme - Client Onboarding Analyst - Belfast - starting 24 August 2026

Solutions Architect, Strategic Applications

User Experience Designer - Enterprise

Senior Information Security Analyst

ASPIRE Global Service Centre – Support Analyst

Compliance Surveillance Associate

Mid-Level Data Engineer (Python/ AWS)

Applications Support Technical Lead Analyst - Vice President

Senior Lead Connections & Strategy Analyst

B2B Quality Analyst

Securities & Derivatives Analyst (Intermediate Level)

Senior Python Developer - AVP

kdb+ Contractor (Capital Markets)

Data/AI Engineer, Engineering AI & Data, AI & Data Solutions

Operations Specialist – Retirements

Sales Development Representative

Senior Manager - Dynamics 365 CRM Solution Architect - Deloitte Digital

Service Design Manager - Financial Services - Deloitte Digital

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