Cloud analyst Work, Jobs in Birmingham, Wmd (with Salaries)

1st Line Service Desk Analyst (Days)
Intercity Technology —Birmingham
- Hybrid work
- Employee assistance programme
7d
Data Engineer
AT Rhizome Technologies Ltd —Birmingham
- £57,338 - £62,500 a year
- Full-time
- Azure
- SQL
- In-person
Quick apply
4h
Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
6d
IT Project Manager
Ridge & Partners LLP —Solihull
- Full-time
- Conflict management
- Agile
- Communication skills
12d
M365 Modern Workspace Specialist
Warwickshire Police —Leek Wootton
- £50,949 - £57,186 a year
- Full-time
- Hybrid work
- Continuous improvement
- SharePoint
- Communication skills
8d
Service Desk Team Leader
Node4 —Stafford
- Hybrid work
- Analysis skills
- Supervising experience
- Continuous improvement
- Employee assistance programme
FullStack DataOps Engineer
Capgemini —Birmingham
- Computer Science
- DevOps
- Engineering
Azure Fabric Architect
Capgemini —Birmingham
- Hybrid work
- Azure
- Analysis skills
- Machine learning
Secure Data Engineer
Capgemini —Birmingham
- Hybrid work
- DevOps
- Master's degree
- Machine learning
Senior Statistical Officer, Local Transport Funding Data
Department for Transport —Birmingham
- £44,241 a year
- Part-time
- Hybrid work
- Doctoral degree
- Master's degree
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Security Operations Manager
NTT Ltd —Birmingham
- Full-time
- Team management
- Leadership
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
Senior TechOps Generalist
Octopus Energy Group —Coventry
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply
Databricks Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Analysis skills
- Machine learning
- AI
Senior Finance Analyst RtR
DHL Supply Chain —Coleshill
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Security Engineer
NTT Ltd —Birmingham
- Analysis skills
- Mentoring
- Communication skills
Lead Java Developer
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Remote
- AWS
- Team management
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
Senior Java Engineer
Capgemini —Birmingham
- Hybrid work
- Mentoring
- Agile
CPS Engineer
wavenet —Shirley
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
6d
Head of Security Engineering
LRQA group —Birmingham
- AI
- Communication skills
5d

I want to receive the latest job alerts for cloud analyst in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Service Desk Analyst (Days)

Intercity Technology -
Birmingham

Apply Now

Job details

Permanent
7 days ago

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
SCCM
GCSE
UK GDPR
Ticket management
Microsoft Office Suite
MTA
Remote access software
Ticket management systems
Technical support incident logging
TeamViewer
Customer support
IT incident logging
Active Directory
CompTIA A+
Help desk

Full job description

About The Role

Launch Your IT Career as a 1st Line Support Analyst!

We’re looking for a proactive and customer-focused 1st Line Support Analyst to join our high-performing IT Service Desk team. If you're passionate about technology, love solving problems, and want to build a career in a people-first organisation, this is your chance to make a real impact.

As a 1st Line Support Analyst, you’ll be the first point of contact for IT support queries, helping users across the business stay connected, productive, and secure. You’ll work with a wide range of technologies and gain hands-on experience in a fast-paced, service-driven environment.

We’re looking for someone who’s eager to learn, thrives on helping others, and brings a calm, solutions-focused approach to every challenge.

This is a hybrid role, with 3 days per week on-site at our Meppershall office after completion of your training. Shifts are worked across weekends and bank holiday and cover 7am - 4pm and 10am - 7pm once training is complete.

Key Responsibilities as a 1st Line Support Analyst:

Provide first-line technical support for hardware, software, and network issues
Log, manage, and resolve support tickets using service desk tools such as HALO
Use remote access tools (e.g. AnyDesk, TeamViewer, SCCM) to troubleshoot and resolve issues
Communicate clearly and professionally with users at all levels of the business
Escalate complex issues to senior team members with accurate documentation
Maintain up-to-date and accurate records of all support interactions
Support the wider IT team in delivering a high-quality, customer-centric service

Experience and Knowledge:

Basic understanding of IT infrastructure including desktops, laptops, printers, and networking
Familiarity with Microsoft Windows OS and Microsoft 365 applications
Exposure to Active Directory (e.g. password resets, user account creation)
Experience using service desk platforms such as HALO, ServiceNow, or Freshdesk
Awareness of cyber security best practices and data protection standards (e.g. GDPR)
Previous experience in a 1st line support or helpdesk environment (desirable but not essential)

Qualifications and Desirable Skills:

GCSE Maths and English (Grade 4 or above)
Logical thinker with strong problem-solving skills
Excellent communication and customer service abilities
Willingness to learn and develop technical knowledge
Ability to prioritise tasks and remain calm under pressure
Team player with a proactive, can-do attitude
CompTIA A+ or Microsoft Technology Associate certification (desirable)

What We Offer:

33 days holiday (inclusive of bank holidays), plus your entitlement will increase by one day for each full calendar year you are employed, up to a maximum of five days.
Annual pay reviews.
Holiday buy scheme.
All-company bonus scheme.
Death in service cover.
Employee assistance programme.
Company pension.
Active social calendar.
A strong focus on developing our people.

About Us

Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services, with a big difference – Intercity is a technology solutions partner that isn’t all about tech. It’s about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses.

Our vision is to be the best technology partner to work for and with – we are really proud of our achievements so far:

Customer Net Promoter Score of +92
Gold Award Investors in People Accreditation
Employer of the Year 2025 - British Business Excellence Award
Gold Eco Vadis rating - Among the Top 3% of Companies for Sustainability Performance

We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. We’re proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website.

#LI-DB1

Apply Now

Refine Your Search

cloud analyst jobs in birmingham, wmd

1st Line Service Desk Analyst (Days)

Data Engineer

Business Analyst

IT Project Manager

M365 Modern Workspace Specialist

Service Desk Team Leader

FullStack DataOps Engineer

Azure Fabric Architect

Secure Data Engineer

Senior Statistical Officer, Local Transport Funding Data

Security Operations Manager

IT Service Desk Support Apprentice

Senior TechOps Generalist

Databricks Data Solution Architect

Senior Finance Analyst RtR

Security Engineer

Lead Java Developer

Senior Java Engineer

CPS Engineer

Head of Security Engineering

I want to receive the latest job alerts for cloud analyst in birmingham, wmd

Related Searches

Explore jobs in more locations

About The Role

About Us

Jobseeker tools

Employer Tools

Browse

Stay Connected