Location: Hybrid working with 2 days per week in our Head Office (Leek, Staffordshire) and the remaining time remotely.
Employment type: Full-time, permanent position.
Salary: £38,000-£40,000
Working hours: 35 hours per week, worked flexibly.
Reports to: IT Service Desk & Infrastructure Manager
Direct Reports: None
The Organisation
At Leek Building Society, we pride ourselves on being a force for good. We exist to help our communities grow, so they can do great things today and even better things tomorrow.
Our colleagues are one of the communities we support. Weve created an inclusive, engaging workplace where colleagues have the freedom to be themselves and grow their careers.
Were proud to be an awardwinning employer, accredited as a Great Place to Work based on our latest colleague survey, and were equally proud to have been recognised externally for the work we do - winning Best Building Society and Best Specialist Mortgage Provider at the 2026 British Bank Awards.
Job Purpose & Scope
The IT Services team provides a central point of engagement for colleagues, business stakeholders and third-party technology partners, delivering secure, reliable and customer-focused IT services across the organisation.
The IT Technical Engineer is responsible for the support, administration and continuous improvement of services delivered across on-premises infrastructure, hybrid cloud platforms, Software-as-a-Service (SaaS) solutions and managed data centre environments. The role involves managing incidents, service requests and technical problems in line with agreed service levels, whilst contributing to the planning and implementation of complex technical changes and project activities.
The post holder will support the design, configuration and optimisation of enterprise technologies, identifying opportunities for automation, increased resilience, enhanced security and improved user experience. Working collaboratively with internal teams and external service providers, the IT Technical Engineer is expected to champion best practice, embrace continuous improvement and contribute to the delivery of a modern, secure and efficient digital workplace.
Engineers are responsible for managing stakeholder expectations, maintaining high standards of customer service and acting as positive ambassadors for the IT Services function at all times.
Duties and Key Responsibilities
Main Areas of Work
-
Providing 3rd line technical support to internal customers, acting as an escalation point for complex incidents and service requests.
-
Diagnosing and resolving incidents through analysis, investigation, troubleshooting and root cause identification.
-
Implementing technical changes, fulfilling service requests and supporting release activities in accordance with change management procedures.
-
Performing proactive system health checks and responding to alerts generated by monitoring and security platforms.
-
Administering and supporting on-premises, cloud and hybrid infrastructure services.
-
Supporting endpoint management solutions, including device provisioning, patch management, compliance monitoring and software deployment.
-
Following documented processes, standards and operational procedures to ensure consistent service delivery.
-
Managing hardware break/fix activities and coordinating third-party engineers and suppliers where required.
-
Maintaining accurate technical documentation, knowledge articles and system records.
-
Identifying opportunities to automate routine operational tasks and improve service efficiency through scripting and modern management tools.
-
Providing technical support to infrastructure, business and digital transformation projects, contributing to solution evaluation, design and implementation.
-
Working collaboratively with internal stakeholders and third-party providers to ensure effective delivery of IT services.
-
Contributing to continual service improvement activities, identifying opportunities to improve the reliability, performance and user experience of IT services.
-
To carry out any other duties as may reasonably be required
Person Specification
Qualifications & Knowledge
Essential
-
Microsoft Windows Server 2022/2025 administration, including:
-
Active Directory
-
Group Policy
-
DHCP
-
DNS
-
NTFS and Share Permissions
-
Certificate Services (desirable depending on environment)
-
Microsoft Entra ID (Azure AD) administration and identity management.
-
Microsoft 365 administration, including:
-
Exchange Online
-
SharePoint Online
-
OneDrive for Business
-
Microsoft Teams
-
Endpoint management technologies, including:
-
Microsoft Intune
-
Windows Autopilot
-
Device compliance and policy management
-
Software deployment and patch management
-
Windows 11 configuration, administration and troubleshooting.
-
Computer networking principles, including:
-
TCP/IP
-
Subnetting
-
DNS
-
Firewall concepts
-
Network troubleshooting techniques
-
Working knowledge of end-user devices, peripherals and modern workplace technologies.
-
PowerShell scripting and automation.
Desirable
-
Microsoft Azure administration.
-
Cisco Meraki networking solutions.
-
Fortinet firewalls.
-
Mimecast email security.
-
Virtual Desktop Infrastructure (VDI), including Parallels or equivalent.
-
SQL Server administration and troubleshooting.
-
Cloud-based telephony platforms such as 8x8.
-
IT automation, orchestration and configuration management tools.
Relevant Qualifications:
-
ITIL Foundation in Service Management
-
Microsoft Certifications
Experience
Essential:
-
Working within an ITIL-aligned operational support environment, providing 2nd and 3rd line incident, problem and request management.
-
Able to work to project deadlines and within ticket response and resolution SLAs.
-
Troubleshooting and resolving complex technical issues across infrastructure, networking, endpoint and Microsoft 365 platforms.
-
Administering and supporting Microsoft technologies including Active Directory, Entra ID, Microsoft 365 and Windows Server environments.
-
Working to project deadlines and achieving agreed service level targets (SLAs).
-
Implementing technical changes within a controlled change management framework.
-
Producing and maintaining technical documentation, knowledge articles and operational procedures.
-
Working with third-party suppliers and support partners to resolve incidents and deliver services.
-
Identifying and implementing service improvements to increase reliability, security or operational efficiency.
-
Strong customer service and stakeholder management skills
Desirable:
-
Managing and supporting endpoint devices using modern management solutions such as Microsoft Intune and Autopilot.
-
Providing IT services within a regulated environment, ideally financial services
-
Administering network infrastructure including switches, wireless networks and firewalls.
-
PowerShell or other scripting technologies for automation and administration.
-
Participating in infrastructure, migration or digital transformation projects
Skills & Abilities
-
Ability to work effectively as part of a team or on own initiative
-
Possess excellent time management skills and organisational expertise in order to prioritise workloads to meet deadlines
-
Excellent verbal and written communication skills, with the confidence to engage professionally with colleagues, stakeholders, suppliers and third-party support partners in person, by telephone and through digital channels.
-
Strong analytical and problem-solving skills, with a methodical approach to investigation, troubleshooting and root cause analysis.
-
Results-focused with the ability to balance reactive operational support activities alongside proactive service improvement initiatives.
-
Excellent organisational and time management skills, with the ability to prioritise multiple incidents, service requests, changes and project deliverables effectively.
-
Customer-focused with the ability to understand business requirements and provide practical, value-driven technology solutions.
-
Ability to work independently whilst contributing effectively within a collaborative team environment.
-
Ability to interpret technical information and communicate complex concepts clearly to both technical and non-technical audiences.
-
Ability to act as a technical escalation point, providing guidance, mentoring and knowledge sharing to colleagues and junior team members.
-
Maintains a professional, adaptable and positive approach when working under pressure and managing competing priorities.
Other Requirements
-
Travel to other business locations when required
-
A Basic DBS check will be undertaken upon an offer of employment.
-
Working hours are according to a shift pattern:
-
Monday to Friday 0800 1800
-
Saturday 0800 1300
-
The need to work beyond these hours is sometimes required to meet business needs or respond to high priority incidents.
Benefits
-
35 hour working week (full-time)
-
7.5% employer pension contribution
-
Minimum of 26 days paid holiday a year, plus bank holidays
-
Holiday purchase/sale scheme
-
Free health screening
-
24/7 GP access for you and your close family
-
Comprehensive mental health support including counselling sessions and mental health first aiders
-
Workplace savings account with £100 bonus when you save regularly
-
Enhanced sick and family leave pay from day 1
-
Sick Pay guaranteed for 6 months for major illnesses
-
Life assurance of 4 times your annual salary
-
Continuous development opportunities
-
Retailer discounts and salary sacrifice/deduction schemes
-
Were open to discussing working flexibly
-
Onsite gym at Head Office
If the above sounds like something youd thrive at, wed love to hear from you
