Permanent
Location: Kensington, London
Hours: Full time, 4 on, 4 off, days 07:00 - 19:00 and nights 19:00 - 07:00
Pay: £15.45 per hour
Join Our Team as a Security Team Leader!
Out client in South Kensington is home to some of the world's most extraordinary, culturally significant and inspiring objects. With award‑winning exhibitions and iconic collections, it offers a truly unique and stimulating environment in which to build your career.We are now seeking a Security Team Leader to join our dedicated security team. This is a pivotal leadership role, responsible for ensuring the safety, wellbeing and performance of our Security Officers while upholding the highest standards of visitor care and operational excellence.
As a Security Team Leader, you will play a vital part in shaping the daily experience of both staff and visitors, driving professionalism, vigilance and exceptional service across the museum.
About the Role:As a Security Team Leader, you will be responsible for:
Lead, motivate and support a team of Security Officers to deliver safe, effective and professional operations.
Oversee daily security activity including patrols, access control, incident management and emergency response.
Ensure all duties—core and ad‑hoc—are appropriately staffed through effective workforce coordination.
Conduct performance monitoring, appraisals and regular feedback to maintain high standards.
Support training, mentoring and development initiatives to enhance team capability and confidence.
Ensure compliance with health and safety legislation, museum policies and risk‑management procedures.
Promote a positive, supportive working environment that prioritises staff wellbeing.
Balance robust security practices with excellent visitor service, ensuring a safe and welcoming experience for all.
Why Join Us?
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing - Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Progression opportunities - many of our team go on to senior and site management roles
A welcoming, respectful team culture
Uniform and full induction provided
Cycle to Work scheme
What we are looking for:
Proven supervisory or management experience within security, facilities or a public‑facing environment.
Strong leadership and people‑management skills with the ability to motivate and guide teams.
Solid understanding of security operations, health and safety legislation and emergency procedures.
Excellent communication, decision‑making and conflict‑resolution abilities.
High levels of integrity, professionalism and reliability.
Flexibility to work evenings, weekends and public holidays as required.
A valid front‑line SIA licence.
Ability to travel to and from central London during unsociable hours.
Interested? Apply now and secure your future with us!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenge. If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
