Cloud engineer Work, Jobs in Ampthill, Bdf (with Salaries)

Middleware Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- APIs
Deputy Chief Engineer
Leidos —Huntingdon
- £61,500 - £78,800 a year
- Full-time
- No degree
- Mentoring
- Agile
- Annual leave
- Work from home
Principal Software Engineer
Data Idols —Milton Keynes
- £75,000 - £85,000 a year
- Hybrid work
- Azure
- Mentoring
- Software development
- Employee discount
1d
Head of Technology – EV Systems & Solutions
SWARCO —Hemel Hempstead
- £80,000 - £90,000 a year
- Full-time
- Hybrid work
- Computer Science
- AI
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Software Engineer
bp —Milton Keynes
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Relocation assistance
11d
Digital & IT Senior Analyst - Messaging
Parker Hannifin Corporation —Hemel Hempstead
- Computer Science
- Maintenance
- Bachelor's degree
Lead Data Engineer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Annual leave
Technical Support Supervisor
InPost UK —Hemel Hempstead
- Hybrid work
- Microsoft Powerpoint
- Team management
- Mentoring
- Annual leave
Quick apply
PTC Thingworx| Application Maintenance & Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Principal Software Engineer (DevSecOps)
Leonardo UK Ltd —Luton
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Software development
Unified Comms Manager
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- Analysis skills
- Continuous improvement
Quick apply
Lead Software Engineer
easyJet —Luton Airport
- Full-time
- Hybrid work
- Mentoring
- AI
- Employee discount
8d
Lead/Senior Software Engineer - Full stack
NECSWS —Hemel Hempstead
- Full-time
- Remote
- Computer Science
- DevOps
- Engineering
- Annual leave
- Employee assistance programme
Quick apply
6d
Software Engineer - C++/Rust
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Software development
- Agile
- Linux
Quick apply
Senior Platform Engineer
PayPoint —Welwyn Garden City
- Full-time
- Hybrid work
- Azure
- Mentoring
- Leadership
- Employee discount
Quick apply
Senior Software Engineer (C/C++)
Calnex Solutions plc —Stevenage
- Hybrid work
- Computer Science
- Engineering
- AWS
Quick apply
Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
6d
Senior Software Engineer (C/C++)
Calnex Solutions —Stevenage
- Hybrid work
- Computer Science
- Engineering
- AWS
Principal Security Architect & Engineering Lead
NHBC —Milton Keynes
- £70,000 - £90,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
Tech Lead
easyJet —Luton Airport
- Full-time
- Hybrid work
- Java
- Employee discount

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cloud engineer jobs near ampthill, bdf

Middleware Support Engineer| Stevenage, UK

Infosys -
Stevenage

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Job details

Qualifications

Technical troubleshooting
Incident queue management
IT service management
Ticket management
Application development
Analysis skills
Service restoration
Ticket management systems
APIs
Application support
Root cause analysis
Communication skills
Analytics

Full job description

Role – L2/L3 Support Engineer, Middleware COTS applications
Technology – ITIL, ITSM/ticketing tools, CMDB practices, TIBCO/ SLM/ Tracker & Simplicio
Location – Stevenage, UK
Business Unit – MFGADM
Compensation – Competitive (including bonus)

Job Summary
We are seeking a highly skilled L2/L3 Support Engineer to provide advanced application and platform support across enterprise IT systems and business-critical applications. The role is responsible for incident resolution, service improvement, platform administration, and technical troubleshooting while ensuring high availability, performance, and user satisfaction.
The successful candidate will act as an escalation point for complex technical issues, working closely with business stakeholders, vendors, infrastructure teams, and application owners to maintain and enhance operational support services. The role requires strong knowledge of ITIL/ITSM processes, CMDB management, application administration, and reporting platforms, with a focus on delivering reliable and efficient support within SLA commitments.

Location & Security Requirements

Candidates who have previously held Security Check (SC) Clearance or are eligible to obtain SC Clearance will be preferred.
Should be based within reasonable commuting distance of Stevenage, United Kingdom, or be willing to travel regularly to the Stevenage office/customer site as required.

Key Responsibilities

Provide L2/L3 AMS support across multiple COTS and enterprise applications, ensuring service continuity, SLA adherence and high-quality resolution outcomes.
Triage, diagnose and resolve incidents; provide workarounds where permanent fixes require change, and maintain clear communication with users and stakeholders throughout the ticket lifecycle.
Perform root cause analysis for recurring/major incidents, document findings, maintain known error records and implement preventive actions through problem management.
Support service requests covering access, configuration, data updates, application housekeeping and catalogue-driven fulfilment.
Coordinate change and release activities including impact assessment, RFC creation, CAB support, deployment validation, back-out planning and post-implementation checks.
Maintain operational documentation including SOPs, runbooks, knowledge articles, support models, configuration records and handover artefacts.
Work closely with product vendors, third-party suppliers, Service Desk, infrastructure, security and business teams to manage dependencies and restoration paths.
Support monitoring, health checks, certificate/service account tracking, vulnerability remediation, patching coordination and license/renewal reporting where applicable.
Contribute to service improvement through trend analysis, automation opportunities, backlog reduction, knowledge reuse and operational reporting.

Required Skills/Experience:

Application Management Services (AMS) experience in a managed services or enterprise support environment.
Understanding of ITIL-aligned incident, problem, change, release, service request, configuration and knowledge management processes.
relevant IT experience, including hands-on AMS/application support for enterprise applications.
Experience supporting multiple COTS/business applications; exposure to multiple tools such as TIBCO, SLM, Tracker & Simplicio or similar is preferred
API Integration and Message Queues knowledge is good to have
Strong troubleshooting skills across application, interface, data, access, configuration and environment issues.
Working knowledge of ITSM/ticketing tools, CMDB practices, SLA/KPI reporting, dashboarding and operational governance.
Ability to analyse logs, coordinate with infrastructure/database/security teams and manage dependencies with product vendors.
Good understanding of patching, vulnerability remediation, application maintenance, certificate tracking and service account governance.
Basic SQL/database understanding and awareness of integrations, APIs, job scheduling, file transfers and application interfaces.
Experience working with onsite, offshore and third-party teams in a structured support model.

Preferred Experience:

Aerospace, defence, manufacturing or regulated-industry experience is desirable.
Application development experience is preferred

Personal Skills
Besides the professional qualifications, we respect and place equal importance to the candidate’s personality which facilitates success in customer environments. Few traits we look for are:

High analytical skills
A high degree of initiative, flexibility and adaptability
High customer orientation
Good team engaging skills
Quality awareness
Good verbal and written communication skills
Transparency and Integrity

About Infosys
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 59 countries to navigate their digital transformation.
With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, in 59 countries, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer

Apply Now

Refine Your Search

cloud engineer jobs in ampthill, bdf

Middleware Support Engineer| Stevenage, UK

Deputy Chief Engineer

Principal Software Engineer

Head of Technology – EV Systems & Solutions

Senior Software Engineer

Digital & IT Senior Analyst - Messaging

Lead Data Engineer

Technical Support Supervisor

PTC Thingworx| Application Maintenance & Support Engineer| Stevenage, UK

Principal Software Engineer (DevSecOps)

Unified Comms Manager

Lead Software Engineer

Lead/Senior Software Engineer - Full stack

Software Engineer - C++/Rust

Senior Platform Engineer

Senior Software Engineer (C/C++)

Second Line IT Engineer

Senior Software Engineer (C/C++)

Principal Security Architect & Engineering Lead

Tech Lead

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