About Blackhawk Network:
At Blackhawk Network (BHN), we’re shaping the future of branded payments - powering reward, incentive, and loyalty solutions across 28 countries and 400,000+ consumer touchpoints. From digital gift cards and eGifts to global employee rewards and customer acquisition tools, our platforms deliver meaningful value to clients and their customers alike.
Learn more at BHN.com
Overview:
Department Overview:
The Product Implementation and Supply Chain teams manage the operational delivery of BHN products across EMEA, covering both physical and digital formats. This includes Original Content products owned by BHN, as well as third-party partner products. The team works closely with Product, Supply Chain, printers, processors, suppliers and internal stakeholders to ensure products are implemented, manufactured, maintained and delivered accurately, on time and in line with business and regulatory requirements.
Purpose of the role:
This role leads the end-to-end operational implementation and production management of BHN Original Content products across EMEA, with a regional focus on the Netherlands / Germany, or other assigned markets. This hands-on, production-focused role takes inputs from Product teams and turns them into practical manufacturing, print production, supplier coordination, compliance control and launch readiness activities.
Original Content products require a higher level of operational ownership than standard product implementations, particularly where products are subject to e-money regulation. The role ensures each product is planned, produced, controlled and maintained effectively, with clear ownership across manufacturing, programme management, supplier performance, regulatory requirements, data coordination and BIN management.
Working as the key production link between internal teams and external suppliers, the role ensures Product team requirements, upcoming plans, new launches, reprints, refreshes and ongoing changes are translated into controlled production delivery. The role is also expected to bring curiosity and forward-thinking ideas to production, materials, supplier capability and ways of working, helping BHN improve quality, efficiency, cost control and production innovation over time.
What you will be doing:
In this role, you will coordinate product launches, print production and production changes from initial Product input through to supplier delivery, testing, sign-off and launch readiness. You will manage priorities, resolve production issues, keep stakeholders aligned and identify improvements in materials, suppliers and ways of working.
Permanent
Hybrid, full time, 35 hours per week
Reporting to Supply Chain Director
Responsibilities:
- Own the end-to-end production management of physical Original Content products, including new launches, reprints, artwork refreshes and product changes across assigned EMEA markets.
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Work closely with Product teams to understand product inputs, launch plans, roadmap requirements and commercial priorities, then translate these into practical production plans, specifications, artwork requirements, data needs, supplier inputs, milestones and launch activities.
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Manage short-notice requests, late changes and shifting priorities by assessing production impact, clarifying operational trade-offs, coordinating decisions and keeping stakeholders aligned on revised timelines and risks.
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Plan and coordinate manufacturing and print production activity, covering artwork proofing, production data, testing, quality control, delivery timelines and launch readiness.
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Manage day-to-day activity with printers, manufacturers, fulfilment partners, suppliers and processors, ensuring production issues, risks, delays and decisions are tracked, resolved and escalated where required.
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Coordinate supporting digital product activity where required, ensuring set-up, testing, activation, redemption and processor requirements are aligned with the wider product delivery plan.
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Manage operational controls for product set-up and change activity, including data accuracy, BIN management, sign-off points, compliance checks and internal business procedures.
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Support e-money regulated product delivery by ensuring relevant operational processes, compliance requirements and controls are built into production and implementation plans.
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Maintain accurate production, project and milestone tracking to support reporting, visibility, forecasting, stock readiness and supply continuity for physical Original Content products.
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Review supplier and production performance, proactively identifying opportunities to improve quality, standardisation, ways of working, cost control and overall operational effectiveness.
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Explore new production approaches, materials, supplier capabilities and sustainability improvements that could enhance product quality, reduce complexity or support future Original Content innovation.
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Provide cover, support and knowledge sharing across the wider team, helping reduce single points of failure and improve resilience.
Qualifications:
- Experience in production management, manufacturing, print production, operations, product implementation, or programme / project management is essential.
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Strong understanding of physical product production, including artwork, materials, specifications, production data, quality control, supplier inputs, delivery timelines and launch readiness, would be desirable.
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Experience working with printers, manufacturers, fulfilment partners or production suppliers, with the ability to manage operational relationships, supplier performance, risks and escalations, would be desirable.
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Confidence working with Product teams to understand product inputs, launch plans and upcoming requirements, then translate these into clear production plans, actions and operational trade-offs.
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Strong planning and coordination skills, with the ability to manage multiple stakeholders, dependencies and time-sensitive production requests.
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Process-driven, highly organised and analytical, with the confidence to assess production impact, identify issues, drive solutions and follow through to completion.
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Proactive and curious, with an interest in production innovation, materials, supplier capability, sustainability, cost control and continuous improvement.
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Understanding of prepaid, gift card, e-money regulated or financial products, including BIN management, processor coordination, product configuration or regulated product controls, would be advantageous.
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Experience coordinating digital product set-up, testing or activation would be useful, but is not the primary focus of the role.
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Excellent interpersonal and communication skills, with the ability to build trust quickly and work effectively across teams, suppliers and regions.
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Good Microsoft Office skills are required. Additional European language skills, particularly Dutch or German, would be an advantage depending on location and market coverage.
We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.
Benefits:
Candidate Journey at BHN:
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Stage 1: Shortlisting of suitable candidates
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Stage 2: Screening Call
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Stage 3: Interview(s) with Hiring Manager(s)
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Stage 4: Feedback/Hired
Join us and be part of a company that’s shaping the future of branded payments. Apply today and take the next step in your career!
Blackhawk Network is an equal opportunities employer. We value diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all backgrounds and will make reasonable adjustments throughout the recruitment process.
