Incident manager Work, Jobs in Devizes (with Salaries)

Helpdesk Manager
Shield Services Group Ltd —Hanham
- Full-time
- Continuous improvement
- Team management
- In-person
- Life insurance
Quick apply
2h
Senior Project Manager
UK Health Security Agency —Bulford
- £56,185 - £66,581 a year
- Part-time
- Management
- Presentation skills
- Continuous improvement
18h
Network Technician
Wiltshire Council —Trowbridge
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
19h
Cloud Technician
iomart —Swindon
- Full-time
- Hybrid work
- Azure
- Annual leave
- Work from home
Head of Site Operations
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £79,504 - £91,609 a year
- Full-time
- Management
- Continuous improvement
- Leadership
7d
Health and Safety Manager - Core Research Facilities
University of Bath —Bath
- £38,784 - £46,049 a year
- Full-time
- Laboratory experience
- University
- No degree
- Annual leave
- Employee discount
12d
Business Support Officer
UK Health Security Agency —Porton Down
- £28,547 - £33,196 a year
- Part-time
- Microsoft Outlook
- Administrative experience
- Presentation skills
1d
Engineering Manager – Systems
Callen-Lenz —Salisbury
- From £80,000 a year
- Full-time
- Hybrid work
- Engineering
- Team management
- Travel
- Annual leave
Commercial Account Manager (UK)
Mattermost —Kingswood
- Remote
- CRM software
- Communication skills
Quick apply
Security Officer
Kings Security —Midsomer Norton
- £13.38 an hour
- Employee discount
Quick apply
Clinical Governance Administrator
Prospect Hospice —Swindon
- £28,330 - £31,520 a year
- Microsoft Outlook
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
8d
Service Desk Analyst
Kanari —Royal Wootton Bassett
- Full-time
- Analysis skills
- Travel
- Communication skills
- Annual leave
- Sick pay
Security Program Manager, AWS DC Security
Amazon Data Services UK Limited —Swindon
- Full-time
- Up to 50% travel
- PMP
- Travel
2nd Line IT Support Engineer
Mintivo Ltd —Chippenham
- Up to £33,000 a year
- Weekend availability
- Continuous improvement
- Travel
- Mentoring
- Referral programme
Quick apply
Health & Safety Advisor
hireful —Swindon
- Up to £40,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Payroll & Benefits Officer
Callen-Lenz —Salisbury
- £38,000 - £40,000 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Communication skills
- Annual leave
Associate IT Engineer
UK Health Security Agency —Bulford
- £28,547 - £33,196 a year
- Part-time
- Windows
- Presentation skills
- Travel
1d
Housing Supervisor - Cleaners
Swindon Borough Council —Swindon
- £30,024 a year
- Full-time
- Hybrid work
- English
- Supervising experience
- Travel
Quick apply
13d
HR Generalist (12-Month FTC)
Octave Intelligence —Swindon
- Microsoft Word
- Microsoft Outlook
- Data entry
7d
Relief Officer
ASEL —Swindon
- £12.71 - £15.00 an hour
- Conflict management
- School
- Employee assistance programme
- Employee discount
9d

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Helpdesk Manager

Shield Services Group Ltd
Hanham

Quick apply

Job details

Permanent | Full-time
2 hours ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CAFM software
Mentoring junior staff
IT service management
Performance management
Continuous improvement
Continuous improvement cycles oversight
Team management
Employee performance appraisals
Customer support
Professional development mentoring
Training & development
Communication skills
Internal quality assurance
Help desk
Rota coordination

Full job description

Company Overview

At Shield Services Group, our people are our greatest asset. We are committed to creating a professional, supportive, and inclusive work environment where every employee is valued and can develop their skills and advance.

Job Overview

The Helpdesk Manager is responsible for leading and managing the Helpdesk function, ensuring the delivery of efficient, responsive, and high-quality technical support to all users. The role oversees the day-to-day operation of the Helpdesk, manages service performance against agreed SLAs, drives continuous improvement in processes, systems, and customer experience, and leads, coaches, and develops the support team to ensure the effective prioritisation and resolution of incidents and service requests.

Overview of Main Duties

Lead, mentor and manage in-hours and out-of-hours Helpdesk teams, setting clear objectives, responsibilities, KPIs, SLAs and performance standards to deliver consistently high operational performance and customer service.
Monitor individual and team performance, conducting regular one-to-ones, appraisals and quality audits, providing constructive feedback.
Identify training and competency gaps, developing Helpdesk Administrators’ confidence, decision-making, ownership and problem-solving skills while reducing unnecessary escalation.
Promote a strong culture of accountability and ownership, ensuring Administrators manage jobs from receipt through to satisfactory completion while maintaining consistent processes and service standards.
Manage workloads, staffing levels, holiday cover and out-of-hours resource, reallocating responsibilities as required to maintain service levels and operational continuity.
Lead regular team meetings and cross-functional collaboration with Contract Managers, engineers, Finance and other operational teams to address issues, review client feedback and drive continuous improvement.
Lead by example, recognising strong performance and addressing underperformance fairly and promptly, while maintaining professionalism, urgency, accountability and a customer-focused approach.

Qualities & Requirements

Previous management experience is essential, ideally within a Facilities Management, maintenance, engineering or service delivery Helpdesk environment.
Proven ability to lead, mentor, coach and performance-manage a busy operational team.
Strong understanding of reactive and planned maintenance environments and the management of contractual SLAs and KPIs.
Excellent customer service skills
Able to prioritise work, remain calm and make effective decisions during periods of high and sustained operational pressure.
Flexibility with hours of work to cope with work demands
Self-motivated and capable of working within a team environment with excellent interpersonal, written and verbal communication skills
Good knowledge of various IT & CAFM Systems

Join us as a Helpdesk Manager and be at the forefront of delivering exceptional support! Your leadership will empower our team to provide swift solutions, foster innovation, and enhance user satisfaction across our Mechanical, Electrical, and Facilities Service Team.

Benefits:

Company pension
Life insurance
On-site parking

Experience:

Help desk management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

incident manager jobs in devizes

Helpdesk Manager

Senior Project Manager

Network Technician

Cloud Technician

Head of Site Operations

Health and Safety Manager - Core Research Facilities

Business Support Officer

Engineering Manager – Systems

Commercial Account Manager (UK)

Security Officer

Clinical Governance Administrator

Service Desk Analyst

Security Program Manager, AWS DC Security

2nd Line IT Support Engineer

Health & Safety Advisor

Payroll & Benefits Officer

Associate IT Engineer

Housing Supervisor - Cleaners

HR Generalist (12-Month FTC)

Relief Officer

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