Support escalation engineer Work, Jobs in Bristol, Bst (with Salaries)

Service Desk Advisor (First Line Helpdesk)
Vista Retail Support —Cardiff
- £24,785 a year
- Weekend availability
- Software troubleshooting
- Customer service
- In-person
- Free parking
- Life insurance
Quick apply
Static Stress Technical Approver and Lead
Expleo —Bristol
- Engineering
- Microsoft Office
- Team management
EC&I Engineer
Viridor —Avonmouth
- £60,000 a year
- Full-time
- Management
- Maintenance
7d
PVD Equipment Manager
KLA —Newport
- Full-time
- Project management
- Continuous improvement
- Team management
- Annual leave
Domain Expert - Responsible AI, Ethics & Assurance
Methods Business and Digital Technology —Bristol
- Full-time
- Hybrid work
- Travel
- AI
- Communication skills
- Employee assistance programme
Quick apply
Principal Architect (DV Security Clearance)
CGI —Chippenham
- Full-time
- Recruiting
- Training & development
Quick apply
Group Manager - Civil Engineering
ENGIE —Bristol
- Civil engineering
- Engineering
- Team management
13d
Group Manager - Civil Engineering
Tractebel —Bristol
- Full-time
- Civil engineering
- Engineering
- Team management
13d
Software Customer Service Manager
Oxford Instruments plc —Bristol
- Continuous improvement
- Training & development
- Annual leave
Principal Software Architect
SPX —Bristol
- Hybrid work
- AI
- Communication skills
Quick apply
Senior Manager, Product Regulatory Affairs
KLA —Newport
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
Senior Manager -Associate Director, Data Architect, Government & Public Service, AI & Data, Defence & Security
Deloitte —Bristol
- Hybrid work
- Databases
- Analysis skills
- Communication skills
Manager - Analog IC Design
Semtech —Bristol
- Full-time
- Hybrid work
- Bachelor's degree
- Team management
- Leadership

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support escalation engineer jobs near bristol, bst

Service Desk Advisor (First Line Helpdesk)

Vista Retail Support
Cardiff

Quick apply

Job details

Permanent | Full-time
£24,785 a year

Benefits

Free parking
Casual dress
Cycle to work scheme
Company pension
Company events
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Software troubleshooting
Customer service
Incident queue management
Technical support
Staff training
IT support
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Fault diagnosis and repair
Citrix
Help desk

Full job description

To answer first line phone calls on Vista’s IT Helpdesk, this will include call logging and undertaking first line fixes, also directing calls to 2nd and 3rd line resolvers as required. The role will also support Vista’s the technical services team in contacting customers and engineers when required

Main Tasks and Objectives

· Providing first line support to a range of customers and logging calls with resolver groups if unable to provide a fix

· Working with customers to log and diagnose faults reported by customers about their on-site equipment and to ensure full functionality according to manufacturer’s specifications is maintained

· Where a remote fix is not possible, to identify, order and monitor parts required by a field service engineer on-site

· Keeping customers informed at all times on progress of calls logged

· Act as first point of contact for all helpdesk customer you will report escalations to relevant helpdesk staff in accordance with each customers’ relevant escalation procedure

· Update Metrix and TOPdesk call logging system to ensure smooth communication between company and customer and to allow customer service reports to be produced

· Manage workload to meet customer needs and ensure the communication is maintained with contact centre, field service manager and customer service delivery managers as and when necessary

· Be part of the helpdesk rota working evenings and weekends

· Work to successful KPI targets set by the team leader and IT helpdesk manager

· Document quick fixes and customer specific information to grow the company’s knowledge base

· Help to train any new starters as and when requested by the team leader or IT helpdesk manager

· Any other tasks as requested by the team leader or IT helpdesk manager

Outcomes and Deliverables

Customers receive a professional service and feedback is positive

· Meet and if possible, exceed closure rates to meet service level agreements

· Positive internal relationships are achieved

· Successfully support field service engineers and second line support to rectify faults in a timely manner

· Help to build a first class helpdesk and technical services that contributes to the overall growth of the business

Job Types: Full-time, Permanent

Pay: £24,785.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

support escalation engineer jobs in bristol, bst

Service Desk Advisor (First Line Helpdesk)

Static Stress Technical Approver and Lead

EC&I Engineer

PVD Equipment Manager

Domain Expert - Responsible AI, Ethics & Assurance

Principal Architect (DV Security Clearance)

Group Manager - Civil Engineering

Group Manager - Civil Engineering

Software Customer Service Manager

Principal Software Architect

Senior Manager, Product Regulatory Affairs

Senior Manager -Associate Director, Data Architect, Government & Public Service, AI & Data, Defence & Security

Manager - Analog IC Design

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