It analyst Work, Jobs in Redhill (with Salaries)

End User Support Analyst
Clarksons —London
- Weekend availability
- Microsoft Office
- Continuous improvement
- Computer networking
Finance Systems Analyst
Columbia Threadneedle Investments —London
- Full-time
- In-person
- AI
- Analytics
- Work from home
9d
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
7h
People Systems Analyst
Teya —London
- Full-time
- Software troubleshooting
- Annual leave
- Flexible schedule
7d
IT Project/Application Intermediate Analyst (Officer)
Citi —London
- Full-time
- Management
- Master's degree
- Business development
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
Business Systems Analyst
TD Bank —London
- Weekend availability
- Hybrid work
- Bachelor's degree
- Agile
- Communication skills
- Annual leave
Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives
The Lincoln Electric Company —London
- Remote
- Computer Science
- PMP
- Bachelor's degree
10d
Business Systems Analyst (FTC)
Markel International Services Ltd —London
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
7d
People Systems Analyst
FDJ UNITED —London
- Communication skills
IT Business Analyst
Vortex Global Services —London
- Business development
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Senior Operations and IT Risk & Governance Analyst -Secondment 9-12 months
Allianz —Guildford
- £52,500 a year
- Full-time
- Hybrid work
- No degree
- AI
- Employee discount
Business Systems Analyst
CBRE —London
- Full-time
- Microsoft Word
- System design
- Bachelor's degree
IT Business Process Analyst (General Insurance)
China Taiping Insurance (UK) Co Ltd —London
- English
- Bachelor's degree
- Continuous improvement
Quick apply
IT Applications Manager - Principal Business Analyst
Rapiscan —Salfords
- Management
- Bachelor's degree
- No degree
Service & Operations Analyst in SERVICE DESK - 6 Month FTC
Bank of England —London
- £28,640 - £32,220 a year
- Full-time
- Communication skills
- Annual leave
3h
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile

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End User Support Analyst

Clarksons -
London

Apply Now

Job details

Permanent

Qualifications

Live chat
Technical troubleshooting
Desktop support
Customer service call handling
ITIL Certification
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
User account management
Continuous improvement
Computer hardware
Computer networking
SharePoint
TeamViewer
ServiceNow
VMWare
Customer interaction
Communication skills
PowerShell scripting
PowerShell
Active Directory
Intune
Mobile devices

Full job description

We have a fantastic opportunity for an End User Support Analyst to join our team in the EMEA region based out of London. The person in this role will work as part of the IT Support team and will be a key point of contact for the End User community. Alongside the team, the person in this role will support the activities of desktop services.

This position would be great for someone with experience in a support role who is keen to develop their technical skills further. The ideal candidate will be passionate about delivering the highest standard of IT support, with a genuine interest in technology, its application and use in the business. A key skill we require from the candidate is for them to be customer centric with a desire to learn and develop a career in technical service delivery.

This role is an office based role and you will be expected to be in the office 5 days a week Monday to Friday. There is a requirement to work be on call on a rotational basis 1 out of 5 weeks including the weekend.

What you will be doing

Working within the End User Compute team, you will be a key point of contact for the end user for incidents & service requests. Providing IT support for desktops, Laptops, printers, peripherals, telephone systems, and mobile devices.
Triage, taking ownership, trouble shooting and liaising with other IT teams in order to resolve and manage user expectations. This will be done via Telephone support, Service Now and email.
Creating and maintaining accurate knowledge documentation on a quarterly basis
Execute all tickets and requests ultiising on best practise, adoption and utilisation of technology, applications, and services.
Working with the Lead IT Operations Administrator to identify trends and spot potential problems.
Improving and iterate on service support provision to the office.
Ensuring computers, printers and other peripherals are operational.
Providing support with hardware and software maintenance.
Basic hardware breakfix replacement
Hardware Inventory management
Managing system access, security, and spam/anti-virus controls
Customer site visits
Proactive trend analysis calls to the end user
Full JML process covering, Joiners, Movers and Leavers
Proactive room checks
End User Compute device management, including building devices.
Desk moves/ Desk complete set up
To fulfil additional / ad hoc duties as needed in order to meet the needs of the business.

What we are looking for:

Experience & Knowledge

Previous experience within an IT Support role.
Customer oriented, with a passion for delivering excellent service and for continuous improvement of services.
Excellent communication skills, able to provide technical support over the telephone, Chat or face to face.
Professional manner with a strong work ethic.
Good problem-solving skills, with a solution focused approach.
Ability to adapt and handle a constantly changing flow of support calls and walk-up technical assistance.
Ability to multitask effectively during busy times and remain calm during stressful situations.
A team player who can work within a framework of procedure and policies.
Self-motivated and able to use initiative.
Knowledge and some experience of products within the Microsoft Office 365 suite.
Good working knowledge of Productivity and collaboration applications such as Teams, SharePoint, OneDrive and Exchange would be advantageous.
Knowledge and experience of Active Directory administration, including user maintenance, configuring PCs and groups.
Able to learn quickly and work within a fast-paced environment.
Desire to learn and to undertake on-the-job training and continuous personal development.
Flexible and willing to work outside of the core hours if necessary.

Knowledge/experience of the following are required:

Active Directory, Exchange (both on-prem and O365),
VMware
MS Office standard
Apple hardware & OS (Mobiles/Mac’s)
HP Hardware
Multi Factor Auth setup (MS MFA, DUO)
MS Intune
Collaboration tooling such as Webex, Team Viewer, Zoom and MS Teams
Windows 10/Windows 11 working knowledge
ITIL V3 or Above
Powershell

Knowledge/experience of the following are advantageous:

ServiceNow ITSM tool
VMware
CUCM
CCST or Networking skills

Special requirements

The successful candidate will be expected to participate on an on call rota for out of hours (the Global Operations team has staff based in EMEA, NASA and APAC minimising weekday out of hours escalation) and an early / late shift rota.

Apply Now

Refine Your Search

it analyst jobs in redhill

End User Support Analyst

Finance Systems Analyst

1st Line Service Desk Analyst

People Systems Analyst

IT Project/Application Intermediate Analyst (Officer)

Onsite Senior Technical Analyst, IT Infrastructure Services

Service Desk Analyst: On Client Site in Watford

Business Systems Analyst

Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives

Business Systems Analyst (FTC)

People Systems Analyst

IT Business Analyst

Service Desk Analyst - Shared Services

Senior Operations and IT Risk & Governance Analyst -Secondment 9-12 months

Business Systems Analyst

IT Business Process Analyst (General Insurance)

IT Applications Manager - Principal Business Analyst

Service & Operations Analyst in SERVICE DESK - 6 Month FTC

Service Desk Analyst

IT Support Analyst – Client Services & Monitoring

I want to receive the latest job alerts for it analyst in redhill

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