Technical support analyst Work, Jobs in Tower Hamlets, Gtl (with Salaries)

1st Line Support Analyst
Fluidone —Chessington
- £24,000 a year
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
IT Support Analyst – Client Services & Monitoring
GroupNexus —Hampstead
- Windows
- Computer networking
- Agile
Service Desk Analyst
Synapri —London
- DevOps
- Continuous improvement
- Agile
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
2h
Application Support Analyst | Energy Trading Operations
Marex —London
- Full-time
- Bachelor's degree
- Organisational skills
- Communication skills
Quick apply
Retail IT Analyst
Michael Kors —London
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Travel
- POS
Service Desk Analyst: On Client Site in Watford
Codestone —London
- In-person
Clinical Systems Project/ Operational Support Analyst
Hertfordshire Community NHS Trust —Welwyn Garden City
- £39,959 - £48,117 a year
- Full-time
- Analysis skills
- Continuous improvement
- Flexible schedule
5d
Service Desk Analyst - Shared Services
Methods Business and Digital Technology —London
- Weekend availability
- Hybrid work
- Analysis skills
- Scripting
- Communication skills
- Employee assistance programme
Quick apply
Trading Systems Support Analyst
Tower Research Capital —London
- Hybrid work
- English
- Databases
- Computer networking
- Annual leave
Quick apply
IT Support Analyst
South East Water —Snodland
- From £29,064 a year
- Full-time
- Hybrid work
- Google Suite
- Windows
- Continuous improvement
- Annual leave
3d
Technology Operations Analyst
Starling —London
- Full-time
- Hybrid work
- Annual leave
- Employee discount
Quick apply
2nd Line Support Analyst
Fluidone —Chessington
- £35,000 a year
- Maintenance
- Mentoring
- Training & development
- Employee assistance programme
Quick apply
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
12d
Level 3 Support Analyst - AI Specialist
Anaplan —London
- Engineering
- English
- Master's degree
Quick apply
Technology Service Desk Analyst
Mountain Warehouse —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives
The Lincoln Electric Company —London
- Remote
- Computer Science
- PMP
- Bachelor's degree
9d
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
3rd Line Support Analyst
Fluidone —Chessington
- £35,000 - £40,000 a year
- Employee assistance programme
Quick apply
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- SQL
- Communication skills

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1st Line Support Analyst

Fluidone -
Chessington

Quick apply

Job details

£24,000 a year

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Incident triage
TCP
Operating systems
Incident management
Incident queue management
User account provisioning
Ticket management
Incident documentation
Microsoft Exchange
Email software
User account management
Numeracy
Continuous improvement
Ticket management systems
Technical support incident logging
IP networking
Customer support
Customer interaction
IT incident logging
Root cause analysis
Incident log maintenance
Communication skills
Active Directory
Intune
Help desk

Full job description

Company Overview

Established in 2006, FluidOne is an award-winning provider of Connected Cloud solutions with a £109m turnover at March 2024 and one of the consistently highest Net Promoter Scores (NPS) in the industry, securing 87 for January 2024. Underlying its services is FluidOnes national fibre network, Platform One, which is the most connected network in the UK. FluidOne has a strong company culture enjoyed by 500 staff and was ranked as a 2 star accredited outstanding company to work for in the Best Companies to work for awards 2023.

FluidOne supports the needs of 2,500 customers, including 200 channel resellers, with services covering connectivity, SD-WAN, cyber security, IT managed services, mobile, IoT, UCaaS and CCaaS. FluidOne consults with their customers to design solutions that complement their in-house IT structures, taking complex hybrid multi-site environments and makes them simple and secure, so end-users can access their business applications wherever they are.

Enterprise IT focuses on delivering comprehensive technology solutions tailored to the complex needs of large-scale organisations. In this realm, managed services play a pivotal role by providing enterprise-sise customers with end-to-end IT support, including network and connectivity management, cloud and hosting solutions, cybersecurity, unified communications, and continuous IT support. These services ensure robust infrastructure management, proactive monitoring, and quick resolution of issues, thereby enhancing operational efficiency and minimising downtime. Managed services for enterprises also encompass strategic IT consulting, seamless systems integration, and compliance management, ensuring that the organisation's IT landscape is secure, scalable, and aligned with business objectives. By leveraging managed services, enterprises can optimise their IT investments, drive innovation, and maintain a competitive edge in the market.

Role Overview:

Responsibilities:

Incident Logging and Categorisation: Accurately log and categorise incidents in the service management tool, ensuring all necessary details are recorded.
Initial Diagnosis and Triage: Perform initial diagnosis of incidents to determine their root cause, and escalate complex issues to appropriate 2nd or 3rd line support teams if necessary.
Customer Communication: Maintain clear, professional, and timely communication with customers, keeping them informed of the status and progress of their incidents and requests.
Service Request Fulfillment: Process and fulfill standard service requests such as password resets, software installations, and access management.
Knowledge Base Utilisation: Utilise the knowledge base to resolve common issues and update it with new solutions and troubleshooting steps for future reference.
Prioritisation of Incidents: Prioritise incidents based on their impact and urgency to ensure critical issues are addressed promptly.
Adherence to SLAs: Ensure that all support activities comply with established Service Level Agreements (SLAs) and Operational Level Agreements (OLAs).
Customer Satisfaction: Strive to provide a high level of customer satisfaction through efficient and effective resolution of issues and by delivering exceptional service.
Escalation Management: Escalate incidents and service requests to higher-level support or management when required, ensuring a seamless handover with all relevant information.
Monitoring and Reporting: Monitor system alerts and performance metrics to proactively identify potential issues and generate regular reports on support activities and performance.
Process Improvement: Participate in continuous improvement initiatives by identifying areas for process improvement and suggesting enhancements to existing procedures.
Incident Documentation: Document all troubleshooting steps, resolutions, and workarounds accurately within the service management tool for future reference and analysis.
Security Compliance: Ensure that all support activities comply with organisational security policies and procedures, including data protection and access controls.
Collaboration with Teams: Work collaboratively with other support teams, including 2nd and 3rd line support, to resolve complex issues and ensure seamless service delivery to customers.

Requirements:

Basic knowledge of Microsoft Azure, Intune and Defender
Proficiency in troubleshooting and providing support for hardware, software, and network issues.
Knowledge of Windows and/or macOS operating systems.
Familiarity with Active Directory and user management tasks.
Experience with ticketing systems (e.g., ServiceNow, JIRA) for incident management.
Understanding of basic networking concepts (TCP/IP, DNS, DHCP).
Ability to diagnose and resolve issues related to email (Outlook, Exchange) and other productivity tools.
Previous experience of working in a similar environment
Excellent written and oral communication
Good numeracy skills
Open to change and willingness to learn
Ability to work in a high pressure environment
Excellent customer service skills

Benefits after probationary period:

Employee Assistance programme (EAP)
Life assurance (3 x salary)
Sodexo Discount Platform
FluidOne breakfast and refreshments on working days
Pension contribution- 5% company contribution
Generous Holiday Entitlement
One day off for Birthday
Half price internet connectivity
Ride2Work scheme
Department incentives
Volunteer day scheme

Quick apply

Refine Your Search

technical support analyst jobs in tower hamlets, gtl

1st Line Support Analyst

IT Support Analyst – Client Services & Monitoring

Service Desk Analyst

1st Line Service Desk Analyst

Application Support Analyst | Energy Trading Operations

Retail IT Analyst

Service Desk Analyst: On Client Site in Watford

Clinical Systems Project/ Operational Support Analyst

Service Desk Analyst - Shared Services

Trading Systems Support Analyst

IT Support Analyst

Technology Operations Analyst

2nd Line Support Analyst

Financial Markets Infrastructure Services - Technical Analyst

Level 3 Support Analyst - AI Specialist

Technology Service Desk Analyst

Senior Analyst, IT General Controls, Audit Support & Strategic Initiatives

Service Desk Analyst

3rd Line Support Analyst

Application Support Analyst

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