Technical support occupations Work, Jobs in Leighton Buzzard, Bdf (with Salaries)

Second Line IT Engineer
GT Stewart Limited —St Albans
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
7d
IT SUPPORT ASSISTANT
Porcelanosa Grupo —Watford
- Part-time
- In-person
- Communication skills
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- In-person
Quick apply
IT End-User Support Specialist
Lucy Group Head Office —Thame
- Continuous improvement
- In-person
- Communication skills
Application Support Consultant
GenetiQ —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- ERP systems
- Databases
- Annual leave
Quick apply
2d
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Apprentice - IT Service Desk Analyst
Value Retail —Bicester
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
9d
Independent Aftermarket (IAM) Technical Trainer
Bosch Group —Denham
- Full-time
- Computer literacy
- Travel
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
IT Support Team Lead - Maternity Cover
The Focusrite Group —High Wycombe
- £35,000 - £45,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
14d
First Line IT Support
5G Communications Ltd. —High Wycombe
- £21,000 - £24,000 a year
- Full-time
- Computer literacy
- Maintenance
- English
IT Support Engineer - Maternity Cover
The Focusrite Group —High Wycombe
- £25,000 - £35,000 a year
- Azure
- SharePoint
- AI
- Life insurance
Quick apply
6d
Microsoft Instructor
BPP Holdings —Wyboston
- Overtime
- Remote
- Teaching
- Annual leave
Security Learning Engagement Partner
Tesco UK —Welwyn Garden City
- Full-time
- Training & development
- Communication skills
- Employee assistance programme
1d
IT Operations Technician
Institute of Grocery Distribution —Watford
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Quick apply

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Second Line IT Engineer

GT Stewart Limited
St Albans

Quick apply

Job details

Permanent
£28,000 - £32,000 a year
7 days ago

Qualifications

Technical troubleshooting
Desktop support
TCP
Cloud infrastructure
Driving Licence
Software deployment
Disaster recovery
Microsoft Exchange
Network infrastructure
User account management
Network support
SharePoint
Technical writing
IP networking
Customer support
Application support
Cybersecurity
Communication skills
Active Directory
Intune
Mobile devices

Full job description

Job Title: Second Line IT Engineer

Location: St Albans (with travel to other GT Stewart offices as required)

Salary: £28,000 – £32,000 per annum (depending on experience)

Hours: Full-time, 37.5 hours per week

Overview

GT Stewart Solicitors is seeking a proactive and technically skilled Second Line IT Engineer to join our growing IT team. The successful candidate will provide high-quality second-line technical support across the firm, resolving more complex IT issues, maintaining infrastructure, and supporting the delivery of IT projects.

Working closely with the Head of IT, you will help ensure our systems remain secure, reliable and efficient, enabling our staff to provide an exceptional service to clients.

Key Responsibilities

Second Line Technical Support

Act as the escalation point for technical issues that cannot be resolved by first-line support.
Diagnose and resolve hardware, software, operating system and application issues.
Troubleshoot networking, printer, telephony and remote access problems.
Support Microsoft Windows desktop environments and Microsoft 365 applications.
Install, configure and maintain desktops, laptops, mobile devices and peripherals.
Maintain accurate documentation within the IT service desk system.

Infrastructure & Systems Support

Assist with the administration and maintenance of the firm's servers, network and cloud infrastructure.
Support Active Directory and Microsoft Entra ID user administration.
Assist with Microsoft 365 administration, including Exchange Online, Teams, SharePoint and OneDrive.
Support software deployments, operating system upgrades and routine maintenance.
Assist with backup solutions, disaster recovery processes and business continuity planning.
Support Mobile Device Management (MDM) and endpoint management solutions.

Security & Compliance

Apply security updates and software patches.
Assist in monitoring security alerts and responding to incidents.
Ensure IT systems operate in accordance with firm policies, GDPR and Cyber Essentials requirements.
Promote good cyber security practices throughout the firm.

Projects

Support infrastructure improvements and IT projects.
Assist with office moves, hardware refreshes and technology rollouts.
Work with third-party suppliers to resolve technical issues.

Customer Service

Deliver professional and friendly support to colleagues across the business.
Keep users updated throughout the lifecycle of support requests.
Produce technical documentation and user guides where appropriate.
Provide occasional user training on new systems and technologies.

Continuous Improvement

Identify recurring issues and recommend permanent solutions.
Contribute to improving IT processes and documentation.
Keep technical knowledge current through continuous professional development.

Person Specification

Essential

Previous experience providing second-line IT support.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience supporting Active Directory, Microsoft Entra ID, Exchange Online and Teams.
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP and VPN).
Experience supporting desktops, laptops, printers and mobile devices.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to manage competing priorities effectively.
Full UK driving licence and willingness to travel to other GT Stewart offices when required.

Desirable

Experience within a legal or professional services environment.
Knowledge of Microsoft Intune and endpoint management.
Experience supporting Hyper-V or VMware.
Knowledge of backup and disaster recovery technologies.
IT certifications such as Microsoft, CompTIA or ITIL.

Reporting Line

Reporting to the Head of IT.

Company Overview

Please visit https://gtstewart.co.uk/ for more information

Quick apply

Refine Your Search

technical support occupations jobs in leighton buzzard, bdf

Second Line IT Engineer

IT SUPPORT ASSISTANT

Freelance Associate Business Analyst Trainer - day rate

IT End-User Support Specialist

Application Support Consultant

Tech Support Analyst

Apprentice - IT Service Desk Analyst

Independent Aftermarket (IAM) Technical Trainer

IT Support Team Lead - Maternity Cover

First Line IT Support

IT Support Engineer - Maternity Cover

Microsoft Instructor

Security Learning Engagement Partner

IT Operations Technician

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