Associate manager Work, Jobs in Repton, Dby (with Salaries)

Customer Service Manager - Furniture and Lighting
Soane Britain —Thurmaston
- Full-time
- Continuous improvement
- Training & development
- Leadership
Apprentice - Driver /Operator/ Maintainer - Location - East Sussex/Sussex/Wessex
Harsco Rail —Eastwood
- Full-time
- Computer literacy
- Maintenance
- Communication skills
Quick apply
Senior Project Manager - Defence
Turner & Townsend —Derby
- Full-time
Quick apply
Corporate Tax Associate
Cooper Parry —Derby
- Full-time
- Remote
- Analysis skills
- Communication skills
- Tax experience
Nurse Unit Manager
Exemplar Health Care Services Limited —Coalville
- £21.47 an hour
- 12 hour shift
- Management
- Medication administration
- Supervising experience
13h
Engineer Assistant
Rehlko —Heanor
- Full-time
Construction Manager
Rehlko —Heanor
- £60,000 - £65,000 a year
- Full-time
- Management
- Schematics
- Project management
11d
Night Team Leader - 6 months FTC
CEVALogistics —Derby
- Part-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
12d
Research Manager - (Food, drink and personal care)
Eurofins Sensory, Market Research and Product Design —Nottingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
Quick apply
Sales Associate
Kate Spade —Cannock
- £26,325 - £28,000 a year
- Part-time
- Customer service
- English
- Employee discount
3d
Events Project Manager
Associate Events Limited —Leicester
- £33,000 - £36,000 a year
- Full-time
- Marketing
- English
- Business development
- Work from home
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Derby
- £3,800 a month
- Full-time
Quick apply
Mechanical Test Technician
Syensqo —Heanor
- £30,000 - £35,000 a year
- Microsoft Powerpoint
- No experience needed
- Continuous improvement
Quick apply
4d
Project Manager / Senior Project Manager (Defence) - Real Estate
Turner & Townsend —Nottingham
- Full-time
- Engineering
- Microsoft Office
- Project management
Quick apply
Technical Engineer
Incora —Derby
- Up to £42,000 a year
- Full-time
- Hybrid work
- Schematics
- Engineering
- ERP systems
3d
Operations Manager
TJX Europe —Walsall
- Weekends only
- Analysis skills
- Continuous improvement
- Team management
- Employee discount
Retail Team Member
Skopes Menswear —Alfreton
- Part-time
- Management
- Sales
- In-person
- Employee discount
Quick apply
11d
Director of Operations
Marriott Leicester —Leicester
- Full-time
- Sales
- Merchandising
- Hotel
Quick apply
14d
Night Nurse Manager
Exemplar Health Care Services Limited —Coalville
- £21.47 an hour
- 12 hour shift
- Management
- Medication administration
- Supervising experience
13h
Manufacturing Operations Manager
Chart Industries —Stafford
- Management
- Engineering
- Business development
- Life insurance

I want to receive the latest job alerts for associate manager in repton, dby

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

associate manager jobs near repton, dby

Customer Service Manager - Furniture and Lighting

Soane Britain
Thurmaston

Apply Now

Job details

Full-time

Qualifications

Succession planning
Operations management
Mentoring junior staff
Ticket management
Internal department liaison
Onboarding coordination
Zendesk
Continuous improvement
Customer support
Professional development mentoring
Training & development
Leadership

Full job description

Company Overview:

With an uncompromising commitment to British manufacturing, Soane Britain’s mission is to design and make enduring and life-enhancing furniture, lighting, fabrics and wallpapers through collaborations with a network of the finest craftspeople in Britain. Soane combines responsibly sourced, high-quality materials and superb workmanship to ensure our designs endure for generations.

Our talented team is based in offices and workshops in Leicester and the West Country and showrooms in London and New York.

For more information, please visit www.soane.com or join our social media platforms Pinterest and Instagram.

Purpose of the Position:

This role is responsible for the day-to-day leadership, performance and operational delivery of the Furniture & Lighting Client Services team.

Reporting to the Client Services & Operations Manager, you will ensure the efficient management of workflow across quoting, order processing, aftercare and client support activities, maintaining the high standards of service expected by Soane clients. You will be responsible for the day-to-day management of Zendesk, ensuring workloads are prioritised effectively, service levels are maintained and operational performance is monitored across the team.

You will lead and develop the Furniture & Lighting Client Services team, supporting Client Services Associates and Advisors through effective workload management, coaching, training and operational guidance.

Working closely with Client Services Specialists, Client Development, Manufacturing, Product, Logistics and Finance, you will support the team in resolving challenges, removing obstacles and ensuring clients receive timely and accurate information throughout their journey.

A key focus of the role will be balancing team capacity, priorities and operational demands, proactively identifying risks, bottlenecks and opportunities for improvement. Through strong leadership and operational oversight, you will help create a consistent, efficient and scalable Client Services function capable of supporting future business growth.

Key Responsibilities

Team Leadership & Development

Lead, coach and support the Furniture & Lighting Client Services team.
Conduct regular 1:1s and support individual development plans.
Manage onboarding and training for new team members.
Identify skills gaps and training requirements across the team.
Create and maintain training materials, process documentation and team resources.
Support recruitment activities and team succession planning.

Zendesk & Workflow Management

Own the day-to-day management of Zendesk.
Monitor ticket volumes, response times and workload allocation.
Prioritise and redistribute work to ensure service levels are maintained.
Manage escalations and support resolution of complex client and operational issues.
Maintain Zendesk reporting and provide regular updates on team performance and operational activity.

Operational Delivery

Ensure the efficient processing of quotes, proformas, orders, aftercare requests and operational enquiries.
Support the team in obtaining information from Manufacturing, Product, Logistics and Finance.
Coordinate activity across departments to ensure timely and accurate responses.
Provide regular operational updates to Client Development teams.
Maintain high standards of accuracy, efficiency and service across all operational activities.

Aftercare & Client Experience

Lead the day-to-day management of aftercare activity.
Support the resolution of client issues, complaints and service challenges.
Identify recurring issues and recommend improvements to processes and ways of working.
Maintain a proactive approach to client communication and issue resolution.

Continuous Improvement & Reporting

Identify opportunities to improve processes, reduce friction and increase operational efficiency.
Support projects and initiatives led by the Client Services & Operations Manager.
Contribute to operational reporting, analysis and performance reviews.
Maintain process documentation, manuals and operational best practice guides.
Provide recommendations to improve team performance, service levels and operational effectiveness.

Apply Now

Refine Your Search

associate manager jobs in repton, dby

Customer Service Manager - Furniture and Lighting

Apprentice - Driver /Operator/ Maintainer - Location - East Sussex/Sussex/Wessex

Senior Project Manager - Defence

Corporate Tax Associate

Nurse Unit Manager

Engineer Assistant

Construction Manager

Night Team Leader - 6 months FTC

Research Manager - (Food, drink and personal care)

Sales Associate

Events Project Manager

JUNIOR SALES CONSULTANT

Mechanical Test Technician

Project Manager / Senior Project Manager (Defence) - Real Estate

Technical Engineer

Operations Manager

Retail Team Member

Director of Operations

Night Nurse Manager

Manufacturing Operations Manager

I want to receive the latest job alerts for associate manager in repton, dby

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected