Technical support Work, Jobs in Jarrow, Twr (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
5d
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Sage Support Engineer
Zynk —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Communication skills
Quick apply
Experienced Sage Support Consultant
PKF Smith Cooper Systems —Gateshead
- Hybrid work
- Phone etiquette
Product Support Specialist (Sage Intacct)
Sage —Newcastle upon Tyne
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
Service Desk Analyst
Nomad Digital —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Word
- Travel
- Analytics
- Annual leave
- Referral programme
Quick apply
13d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
IT Support Technician
Filtronic —Sedgefield
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
Quick apply
7d
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
3d
Dynamics NAV / Business Central Support Consultant
TSG —Gateshead
- £38,000 - £45,000 a year
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
3d
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Computer literacy
- Communication skills
Quick apply
IT Service Desk Manager
Lookers —Newcastle upon Tyne
- Continuous improvement
- Training & development
- Leadership
- Annual leave
Quick apply
12h
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
End User IT Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £16,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee assistance programme
Apprentice IS 1st Line Support
HomeGroup —Newcastle upon Tyne
- £10.85 - £12.71 an hour
- Temporary
4d
Service Desk Team Leader
NECSWS —Hartlepool
- Full-time
- Hybrid work
- Customer service
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Manager
NECSWS —Hartlepool
- Full-time
- Customer service
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply

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IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year
5 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 21/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

technical support jobs in jarrow, twr

IT Support Analyst Apprentice

Support Specialist

Sage Support Engineer

Experienced Sage Support Consultant

Product Support Specialist (Sage Intacct)

Service Desk Analyst

IT Apprentice

IT Support Technician

Service Desk Consultant - 2nd Line (Infrastructure)

Service Desk Engineer

Internal IT Engineer

Dynamics NAV / Business Central Support Consultant

Customer Service Advisor

IT Service Desk Manager

Service Desk Consultant - 2nd Line (Infrastructure)

End User IT Apprentice

Apprentice IS 1st Line Support

Service Desk Team Leader

Senior Service Desk Consultant - 3rd Line

Service Desk Manager

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