Technical support Work, Jobs in Falkirk (with Salaries)

Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
7d
Service Desk Engineer
Trainline —Edinburgh
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Agile
IT Desktop Support Technician - 12 Month FTC
Merck KGaA —Glasgow
- Laboratory experience
- SharePoint
7d
F&C 5207 - G1 IT Support Services Assistant (607529) - 5207
South Lanarkshire —Hamilton
- £25,183 - £27,063 a year
- Computer literacy
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Digital Help Desk Apprentice
QA Apprenticeships —Glasgow
- £22,000 a year
- Full-time
- Computer skills
IT Support Apprentice
QA Apprenticeships —Glasgow
- £16,000 a year
- Full-time
- Hybrid work
- Communication skills
5d
IT Support Engineer - 12 Month FTC
Plexus —Livingston
- Full-time
- Mentoring
- Annual leave
- Employee assistance programme
Senior Systems Administrator (RevTech) - UK Remote
Everway —Glasgow
- Remote
- Salesforce
- Flexible schedule
Quick apply
12d
People Systems Administrator
Scottish Courts and Tribunals Service —Edinburgh
- From £28,782 a year
- Full-time
- Continuous improvement
- Communication skills
1d
Desktop Admin II - 12 Month FTC
Plexus —Livingston
- Computer literacy
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Senior Group IT Business Support Partner
Finsbury Food Group —Hamilton
- Full-time
- Analysis skills
- Bakery
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh
Deloitte —Edinburgh
- Hybrid work
- In-person
- Communication skills
6d
1st Line Support Analyst
DataVita —High Blantyre
- Computer networking
- Communication skills
- Annual leave
Quick apply
1d
Service Desk Manager
GAP Group —Glasgow
- Full-time
- Continuous improvement
IT Security and Compliance Specialist
Craneware —Edinburgh
- Hybrid work
- Customer service
- Analysis skills
12d

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technical support jobs near falkirk

Service Desk Engineer

Waterstons Ltd -
Glasgow

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Job details

Full-time
£28,000 - £32,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Unlimited paid holidays
Employee assistance programme
Private medical insurance
Car scheme
Sick pay

Qualifications

Microsoft Windows Server
Technical troubleshooting
SCCM
Mentoring junior staff
Microsoft Exchange
Continuous improvement
SAN
Customer support
Customer interaction
Cisco ASA
PowerShell scripting
PowerShell
Intune
Help desk

Full job description

Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we’re seeking someone who naturally puts the customer at the heart of everything they do. You’ll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer‑first mindset, you’ll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team.

We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible.

Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k.

Day-to-day responsibilities

Act as a technical escalation point and support junior team members through guidance and knowledge sharing.
Deliver high‑quality technical support that reflects our commitment to exceptional customer experience.
Keep customers clearly and proactively informed throughout the lifecycle of their tickets.
Apply ITIL principles to ensure consistent, reliable, customer‑focused service delivery.
Take ownership of issues to ensure timely, effective resolution.
Contribute to the improvement, testing, and documentation of processes that enhance service quality.
Work collaboratively with other teams to provide a seamless, joined‑up customer experience.

Some of the skills we are looking for

Essential

At least 2+ years of experience within the IT industry.
Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills.

During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day-to-day basis:

Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper-V / NAS / SAN Storage

Telephony: Microsoft Teams / Mitel

Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell

Desktops: Windows / MacOS

Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

A healthy work life balance with flexible and agile working being the norm
Unlimited holiday allowance
EV car scheme (salary sacrifice)
Room to grow with supported development opportunities and sponsored training
Enhanced family policies
If you ever need it, company sick pay and life assurance
Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

Privacy Statement

Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Apply Now

Refine Your Search

technical support jobs in falkirk

Service Desk Engineer

ITS Support Engineer I, IT Services

Service Desk Engineer

IT Desktop Support Technician - 12 Month FTC

F&C 5207 - G1 IT Support Services Assistant (607529) - 5207

Digital Help Desk Apprentice

IT Support Apprentice

IT Support Engineer - 12 Month FTC

Senior Systems Administrator (RevTech) - UK Remote

People Systems Administrator

Desktop Admin II - 12 Month FTC

Senior Group IT Business Support Partner

Onsite Senior Technical Analyst, IT Infrastructure Services, Edinburgh

1st Line Support Analyst

Service Desk Manager

IT Security and Compliance Specialist

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