3rd line support Work, Jobs in Tile Hill, War (with Salaries)

Network engineer L2
wavenet —Birmingham
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Sales Specialist - Enterprise
SCC —Birmingham
- Monday to Friday
- Hybrid work
- Business development
- Leadership
- Communication skills
Lead Civil Substation Designer
M Group —Birmingham
- Hybrid work
- Civil engineering
- Continuous improvement
- Mentoring
- Annual leave
Project Engineer
VINCI Energies —Birmingham
- Full-time
- Continuous improvement
- Quality control
- Travel
Fitness Manager - Sutton Coldfield
The Gym Group —Sutton Coldfield
- Part-time
- Training & development
- Employee discount
- Sick pay
Quantity Surveyor
Taylor Wimpey —Leicester
- Computer literacy
- Data entry
- Annual leave
- Employee discount
Cyber - IT Service Continuity Manager
Capgemini —Birmingham
- Hybrid work
- Team management
- Communication skills
4d
Head of Business Development & Solutions Design
Culina Logistics —Lutterworth
- Full-time
- Business development
- Analysis skills
- Contracts
- Annual leave
- Employee assistance programme
Quick apply
Network L3 Engineer
wavenet —Solihull
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Group Network and Implementation Engineer
Topps Tiles —Leicester
- Continuous improvement
- Travel
- Training & development
- Free parking
- Employee discount
12d
Fitness Manager - Birmingham Hagley Road
The Gym Group —Birmingham
- Full-time
- Training & development
- Employee discount
- Sick pay
14d
Head of Business Performance
Irwin Mitchell —Birmingham
- Leadership
- Communication skills
Senior Underwriter – New Business
Benefact Group —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
7d
Associate Professor (Research and Education) in Computer Science - School of Computer Science - 107617 - Grade 9
University of Birmingham —Birmingham
- £58,225 - £87,974 a year
- Full-time
- Management
- Doctoral degree
- Computer Science
Assistant Professor (Research and Education) in Computer Science - School of Computer Science - 107618 - Grade 8
University of Birmingham —Birmingham
- £47,389 - £63,606 a year
- Full-time
- Management
- Doctoral degree
- Computer Science

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Network engineer L2

wavenet -
Birmingham

Quick apply

Job details

Full-time

Benefits

Annual leave
Employee assistance programme

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Incident queue management
Ticket management
Network infrastructure
Firewall
Technical support incident logging
Customer support
Customer interaction
Network monitoring
Communication skills
Help desk
Juniper

Full job description

Company Description

Wavenet is a managed services provider specialising in cybersecurity, communications, and connectivity solutions that evolve alongside our customers' businesses—no matter what the future brings. Since our inception in 2000, we have been dedicated to keeping businesses connected. At Wavenet, we focus not only on immediate solutions but also on future needs.

We continuously stay ahead of the technology curve, ensuring our customers can trust that we are committed to making their business future-ready. Your success is our success. We go above and beyond to deliver exceptional service quality and an unparalleled customer experience, becoming a true extension of your business.

We are dedicated to fulfilling our promise to make your business thrive!

Job Description

We are looking for a skilled 2nd Line Network Engineer to join our Service Operations team. You’ll be responsible for providing advanced technical support to Wavenet customers, diagnosing and resolving network incidents, and ensuring service requests are handled to the highest standard. This is a hands-on technical role requiring strong troubleshooting skills across a range of networking and security technologies.

What You’ll Be Doing

Technical Support – Provide second-line diagnostics and fixes for customer incidents, escalating when necessary.
Customer Care – Work closely with clients via phone and email, ensuring issues are resolved effectively and customers are kept updated at all stages.
SLA Management – Prioritise and manage tickets to meet contractual service levels.
Documentation – Maintain accurate and up-to-date records in the Help Desk System, including client infrastructure details and troubleshooting steps.
Collaboration – Liaise with 3rd party suppliers to resolve hardware, software, and connectivity issues, ensuring SLA targets are met.
Continuous Improvement – Contribute to knowledge sharing within the team by updating documentation and supporting colleagues in resolving complex issues.

Qualifications

Skills & Experience You’ll Need

Proven technical experience in networking and security support.
Strong diagnostic and administration skills across some/all of the following:
- Cisco Routing & Switching (ISR, ASR, Catalyst, Nexus 1–7K)
- Cisco management tools and wireless platforms (controllers & access points)
- Cisco ACE and F5 configuration and troubleshooting
- Juniper & Extreme Firewalls
- Tier 2 Broadband support, including traffic shaping
- Experience with VLANs, VPNs, and network security principles
- Knowledge of Meraki, Fortinet, and Palo Alto solutions (preferred)
Hands-on experience in:
- Network design, implementation & troubleshooting
- Firewall configuration and incident response
- Monitoring and analysing network performance using traffic analysis tools
Excellent communication skills, with the ability to interact with all stakeholders including Directors.
Strong attention to detail and accuracy in documentation.

What Success Looks Like

Timely resolution or escalation of technical incidents.
High levels of customer satisfaction through clear and professional communication.
Accurate and comprehensive documentation of tickets and client systems.
Meeting SLA commitments consistently.
Proactive collaboration with both customers and suppliers.

Additional Information

Here’s a closer look at what we offer:

Office-Based Working: A collaborative approach with team support, requiring you to work in one of our offices. This role emphasises in-person teamwork and engagement at Wavenet.
Annual Leave: Start your journey with 25 days of leave, increasing by one day each year up to 28 days—our way of expressing appreciation for your dedication.
Health & Wellbeing: Your wellbeing is our priority. Benefit from private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance program, all facilitated by our Wellbeing Team.
Wavenet Academy: We are excited to announce the launch of Wavenet Academy, our new user-friendly Learning Management System (LMS). This platform is designed to enhance learning, training, and personal development initiatives across our organisation.

Ready to join the UK’s largest managed service provider? Apply today or contact our friendly Talent Acquisition Team for more information.

We are committed to building a diverse and inclusive workforce. We welcome applicants from all backgrounds and experiences to apply and bring their unique perspectives to our team.

Quick apply

Refine Your Search

3rd line support jobs in tile hill, war

Network engineer L2

Sales Specialist - Enterprise

Lead Civil Substation Designer

Project Engineer

Fitness Manager - Sutton Coldfield

Quantity Surveyor

Cyber - IT Service Continuity Manager

Head of Business Development & Solutions Design

Network L3 Engineer

Group Network and Implementation Engineer

Fitness Manager - Birmingham Hagley Road

Head of Business Performance

Senior Underwriter – New Business

Associate Professor (Research and Education) in Computer Science - School of Computer Science - 107617 - Grade 9

Assistant Professor (Research and Education) in Computer Science - School of Computer Science - 107618 - Grade 8

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