Job Description:
Ipswich or London, UK
At AXA XL our Claims team sets us apart. Our experienced Claims professionals use their specialised expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
As Associate Regional Practice Leader, you will collaborate closely with the Property & Construction Claims Teams (International and London Wholesale), Property & Construction Underwriting teams, and also fellow Practice Leaders, playing a pivotal role on some of the most complex claims as well as working with the team to analyse the wider portfolio and share trends and lessons learned.
You will be part of the Claims Practice Community, sharing insights and experiences across products and geographies. The role also involves close working with key stakeholders including the Actuarial team and Claims Management.
This is a fantastic role supporting the Regional Claims Practice Leader – Property & Construction with providing technical oversight and coaching of the UK & Lloyd’s Property & Construction Claims Teams as well catastrophe management and reporting.
You will help drive a culture of continuous improvement and learning within the claims team and actively support short- and long-term improvement initiatives. AXA XL behaviours and values will be demonstrated at all times.
What will your essential responsibilities include?
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Monitoring a portfolio and being the technical expertise point of reference for the largest and most complex losses and potential exposures in Property & Construction, to promote best claim handling practices and ensure compliance with early warning and large loss protocols. Providing insights into watchlist developments and emerging risks & trends.
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Provide oversight of large losses and proactively manage litigation strategy on complex claims, including selection and management of external counsel in collaboration with management, Litigation and Claims teams, ensuring adherence to litigation management principles.
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Large Loss Governance: Ensuring that across the portfolio, claims handling is compliant with the Large Loss Framework with active participation and leadership in roundtable and watchlist review meetings. Driving accurate and timely reserving of our largest Property & Construction claims.
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Maintain robust reporting, controls and governance across the team, including compliance with the AXA XL Claim Alert and Quality Review processes, and drive a culture of continuous improvement and learning.
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Build and maintain strategic relationships with brokers, clients, underwriters, actuaries and Practice teams, including supporting new business and renewal activity, client training, marketing, business development and retention initiatives.
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Build and maintain an external network/panel of Experts ( Adjusters/Forensic accountants etc) that can work on AXA XL claims across the Globe and also provide value added services to us (such as internal training).
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Lead and support process review and improvement initiatives within the product line, including project management of key initiatives delivered within agreed timescales.
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Depending on future work volumes, the opportunity may arise to work on other lines of business within Claims. We have also developed a cross-training program designed to provide team members with the chance to expand their skills and experience across different areas. At AXA XL, we believe in fostering a culture of continuous learning and development, and as such, there will be opportunities for training across various teams and expertise domains. We especially encourage new starters to take full advantage of these opportunities to broaden their skillsets, gain diverse experience, and support their growth. By doing so, colleagues can enhance their capabilities, contribute to innovation, and help us deliver exceptional service to our customers.
You will report to Regional Claims Practice Leader – Property & Construction/Claims Manager - Property .
We’re looking for someone who has these abilities and skills:
Required Skills and Abilities:
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Technical Claims Handling: Significant Property & Construction claims experience, working knowledge of Lloyd’s Claims Principles, Lloyd’s regulations, and the subscription market and knowledge of legal entities and global claims handling in different jurisdictions. Capable of overseeing large losses within teams, including provision of authority, team mentoring and reporting of trends.
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Excellent Collaborator: Ability to develop and maintain productive working relationships with claims handlers and managers as well as insureds, brokers, underwriters and legal counsel. Providing guidance and seeking input from others as needed to achieve the best result possible.
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Supportive of colleagues/emerging talent: Providing support, encouragement and training to colleagues as required.
Desired Skills and Abilities:
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Critical and Strategic Thinking: Ability to manage resources and pro-active management. Ability to take a pre-emptive problem management, solution generation and resolution approach to claims.
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Communication: Ability to convey information in a clear, concise way to team, senior management and peers. Act as a leader and ambassador for AXA XL claims through presenting positively and effectively at broker and client events and team meetings and support underwriting teams and partners in connection with claim trends, marketing and business development/retention activities.
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Analytic Skills: Possesses excellent analytical skills and sound judgment.
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Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and focused on continuously improving technical skills and AXA XL claims capabilities.
Inclusion
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
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Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
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Robust support for Flexible Working Arrangements
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Enhanced family-friendly leave benefits
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Named to the Diversity Best Practices Index
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Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.
We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
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Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
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Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
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Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
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AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see axaxl.com/sustainability.
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
