Technical support engineer Work, Jobs in Roding (with Salaries)

Onsite Engineer - London
Cloudbox —London
- Full-time
- SharePoint
- In-person
- Communication skills
- Employee discount
- Life insurance
Quick apply
Workplace Support Engineer
M Group —Stevenage
- Communication skills
- Annual leave
- Employee assistance programme
2d
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- Databases
- Analysis skills
- Travel
Client Support Engineer
Two Circles —London
- £45,000 - £50,000 a year
- SQL
- Continuous improvement
- Mentoring
Quick apply
1d
Technical Services Engineer
Dr. Martens —London
- Full-time
- Bar
- Organisational skills
- Communication skills
- Annual leave
Quick apply
3d
Tier 1 Customer Support Engineer
Leonardo S.p.A. —London
- Full-time
- Hybrid work
- Azure
- Communication skills
Support Engineer
PolyAI —London
- Hybrid work
- English
- AI
- Analytics
- Annual leave
- Work from home
Quick apply
Microsoft Platform Support Engineer| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- SharePoint
Service Desk Engineer [Desk & Field]
Lyon Managed Services Limited —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Travel
- SharePoint
- In-person
- Annual leave
Quick apply
Store Technology Engineer
Mountain Warehouse —London
- Full-time
- Hybrid work
- Travel
- POS
- Communication skills
- Employee discount
Quick apply
Principal Support Engineer
Tyk Technologies —London
- Weekend availability
- Remote
- Continuous improvement
- APIs
- Leadership
- Annual leave
Quick apply
TechOps Engineer (System Administrator)
Talos Global —London
- Full-time
- Bachelor's degree
- No degree
- Scripting
- Annual leave
- Employee stock ownership plan
Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation
Deloitte —London
- Hybrid work
- PMP
- Agile
Energy Storage Technical Support Engineer-UK
BYD Europe —Hounslow
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering
- Communication skills
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- £24,000 - £28,000 a year
- Azure
- Windows
- Computer networking
5d
Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)
Arc —Basildon
- SQL
- Travel
- Computer networking
9d
L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK
Infosys —Stevenage
- Analysis skills
- Travel
- Communication skills
Systems Engineer
Atlas Technica —London
- Full-time
- Google Suite
- SharePoint
- In-person
Quick apply
4d
Onsite Engineer
Cardonet —London
- In-person
- Referral programme
Customer Service Engineer
Digital Realty —London
- Full-time
- HVAC
- Mentoring
- Organisational skills

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Onsite Engineer - London

Cloudbox
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee discount
Life insurance

Qualifications

Technical troubleshooting
Customer service call handling
Incident queue management
Ticket management
Process improvement
Microsoft Exchange
Systems engineering
SharePoint
Cloud computing
Customer support
Customer interaction
Application support
Communication skills
PowerShell scripting
PowerShell

Full job description

Cloudbox is looking for an experienced support and systems engineer to support high profile customers in London, and globally.The role will be office based, working at a co working space with part requirement to assist and support customer IT requirements on-site in central London (approx. 80%, supporting multiple customers on-site intra day, primarily in Mayfair).
The right candidate will be able to work comfortably independently and will have excellent communications skills to collaborate with the global Cloudbox technical team located in London, America and South Africa.
The role will involve direct remote support of users, on-site support when required, administration and service management of a wide range of cloud platforms and services, and assisting the Cloudbox project team onboarding customers and migrating workloads to the Cloud.

All candidates must live within 45min door to door public transport travel time to Oxford Circus station.

Role Description
The Support Engineer is a key part of the Cloudbox service framework providing end to end management of tickets and service requests reported by the customer.

Manage Tickets and Requests
Receive and record all calls from our customers
Provide initial assessment of all tickets, attempt first time resolution, and /or escalation
Assist with customer onboarding projects and migrations
Monitor and escalate Tickets according to the customer’s SLA
Keep users informed on status and progress of their tickets
Aid customer retention and satisfaction

Help to improve efficiency, processes, documentation, and automation.

Technical skill

Strong knowledge and experience of Office 365 services including Exchange Online, SharePoint, Teams and OneDrive.
Excellent technical troubleshooting capabilities including Windows OS and applications, email flow and routing, and Office 365 services. MacOS experience a plus.
Good working knowledge of networks, routing & switching
Powershell scripting and use for administration

Soft Skills

Customer focused, with an analytical approach with good questioning & listening skills
Excellent verbal and written communication skills suitable for an international audience
A confident team player with a positive can-do attitude
Fanatical attention to detail
An ability to learn quickly, and a willingness to study and obtain new certifications and skills (certification will be a KPI of the role)
Dependable, hardworking and self-motivated

Technical Qualifications AND Requirments

Current Microsoft Certifications in either MS or AZ tracks.
3-5 years' experience in a customer facing IT support role
Previous MSP experience extremely valuable

Experience

5+ years experience in a customer facing IT support role.
Previous Managed Service Provider experience extremely valuable. Cloudbox is a full-service outsourced IT provider with a specific focus and expertise on Cloud solutions for financial services organisations. This is a dynamic and fast paced environment that needs people that a strong desire to learn and a ‘can do’ attitude.

Benefits

Life insurance & critical illness cover
Company pension scheme
Travel costs to client’s sites
Cyclescheme membership giving substantial discounts on bikes & accessories
All training & certifications paid

Cloudbox Recruitment Process

CV Assessment
Online Assessment including technical, personality and specific candidate questions (video required)
First Interview (online)
Second Interview (in person)
Offer and Contract, subject to background checks and vetting

Quick apply

Refine Your Search

technical support engineer jobs in roding

Onsite Engineer - London

Workplace Support Engineer

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

Client Support Engineer

Technical Services Engineer

Tier 1 Customer Support Engineer

Support Engineer

Microsoft Platform Support Engineer| Stevenage, UK

Service Desk Engineer [Desk & Field]

Store Technology Engineer

Principal Support Engineer

TechOps Engineer (System Administrator)

Insurance Technical Delivery Support, Technology Programme Delivery, Engineering, Technology & Transformation

Energy Storage Technical Support Engineer-UK

1st Line Helpdesk Engineer - Basildon

Onsite Client Engineer (Essex, Hertfordshire, Suffolk, Kent & West Sussex)

L2/L3 Support Engineer| Project & Resource Management COTS| Stevenage, UK

Systems Engineer

Onsite Engineer

Customer Service Engineer

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