Technical support analyst Work, Jobs in Hatfield Heath, Ess (with Salaries)

Murex Production Support Analyst
Westpac Institutional Banking —London
- Full-time
- No degree
- Communication skills
- Banking
4d
IT Junior Technical Analyst
Science Group —Cambridge
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
7d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
Technical Success Analyst - EU / UK
Marqeta —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
1d
Warehouse IT Support Analyst (1 year FTC)
Jellycat —Haverhill
- Windows
- Microsoft Office
- In-person
Service Desk Analyst
Tony Blair Institute for Global Change —London
- Full-time
- Azure
- Customer service
- Windows
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Azure
- Computer Science
- Customer service
Senior Data Analyst (L4) Apprenticeship Trainer
QA —London
- Azure
- Computer Science
- Research
- Annual leave
- Employee assistance programme
FIX Analyst, Charles River Development, Assistant Vice President
State Street —London
- Full-time
- Team management
- Product management
Support Desk Analyst
Nscale —London
- Remote
- Azure
- AWS
- Analysis skills
Quick apply
Junior IT Support Analyst
LPL Construction Services —Bishop's Stortford
- £28,100 - £32,000 a year
- Full-time
- Maintenance
- In-person
- Annual leave
- Employee assistance programme
Quick apply
IT Support Analyst Apprentice
The Delta Group —Bishop's Stortford
- Hospitality
- Customer service
- Microsoft Office
Quick apply
Technical Support Analyst
CoStar Group —London
- Full-time
- Customer service
- Windows
- SQL
- Annual leave
Customer Support Analyst
PageUp People —London
- Full-time
- Hybrid work
- Communication skills
Support Analyst
dunnhumby —London
- Travel
- Organisational skills
- Time management
- Flexible schedule
Quick apply
1d
ICT Support Analyst
Hill Group UK —Waltham Abbey
- Hybrid work
- Continuous improvement
5h
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
3d
IT Support Analyst
Formula 1 —London
- Full-time
- Communication skills
- Store discount
- Annual leave
2d
IT Service Desk Analyst
Elexon —London
- £40,000 a year
- Hybrid work
- Azure
- Continuous improvement
- Communication skills
23h
IT Support Analyst
Methods Business and Digital Technology —London
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- SharePoint
- Employee assistance programme
Quick apply
2d

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Murex Production Support Analyst

Westpac Institutional Banking -
London

Apply Now

Job details

Full-time
4 days ago

Qualifications

Jira
Technical troubleshooting
Incident management
Stakeholder collaboration
Stakeholder liaison
Bloomberg
Functional testing
Service restoration
Confluence
ServiceNow
Sybase
Application support
Incident log maintenance
Communication skills
Banking
Control-M

Full job description

Role Title Murex Production Support Analyst

Location London

About Westpac Australia’s oldest bank and one of the four major banking organisations in the country. Through Westpac Institutional Bank, we support corporate, institutional and government clients globally with specialist expertise across banking, markets and capital markets services.

Our London office is a key international hub, working closely with teams across Australia, Asia, Europe and the Americas. The business plays an important role in supporting cross border funding, investor access, and international capital markets activity for clients in the UK, Europe, Australia and New Zealand.

How will I help

The Murex Production Support Analyst plays a key role in maintaining the stability, performance and reliability of Westpac's Murex platform, supporting the international Financial Markets and Treasury business. The role combines hands on technical troubleshooting with an understanding of front to back markets processes to resolve production issues, support critical business functions and improve platform resilience.

Working closely with Front Office, Middle Office, Operations, Finance, Risk and Technology teams, the role is primarily focused on production support, taking ownership of incidents, service requests and application issues from triage through to resolution. The role also contributes to testing, controlled change activities and continuous improvement initiatives as part of a global technology team.

Key Accountabilities

Investigate and resolve production incidents, service requests and application queries within agreed service levels, keeping stakeholders informed from triage through to resolution.
Support Murex MX.3 across front-to-back workflows, including trade capture, pricing and valuation, risk, confirmations, payments, settlement, collateral and end-of-day processing.
Diagnose issues across the Murex application, services, workflows, batches, interfaces, databases and Linux infrastructure.
Monitor and troubleshoot scheduled processing and DataMart jobs, including failures involving system capacity, files, interfaces or data transfers.
Partner with Front Office, Middle Office, Operations, Finance, Risk and Technology teams to assess impact, coordinate recovery and prevent recurrence.
Support controlled system changes through analysis, functional testing, implementation and post-release validation.
Maintain accurate incident records, support procedures and operational documentation in the team’s service-management and knowledge tools.
Identify opportunities to improve monitoring, automation, support processes and platform resilience..

What’s in it for me

You will join a collaborative and supportive international team during a period of strong strategic growth for Westpac Institutional Bank. Westpac provides a broad range of health, wellbeing, lifestyle and financial benefits.

What do I need?

Required Experience & Skills

Hands on experience supporting Murex within a complex Financial Markets environment, with strong end to end knowledge of MX.3.
Experience supporting business critical production services and managing incidents in a fast paced environment.
Strong knowledge of Financial Markets products, including Fixed Income, Interest Rate Derivatives, Credit Derivatives and Commodities.
Sound understanding of front to back trade processing and the dependencies between Trading, Operations, Finance, Risk, Credit and Settlement functions.
Hands on SQL skills and experience working with relational databases. Sybase experience is advantageous.
Working knowledge of Linux/UNIX and the ability to perform basic troubleshooting and support activities.
Strong written and verbal communication skills, with the ability to manage stakeholders, explain impacts and escalate issues appropriately.
A structured, collaborative approach and the ability to take ownership of issues through to resolution.

Desirable Experience

Experience with Murex workflows, MxML/XML, market data, valuation, risk reporting, collateral management or DataMart.
Experience with Control-M or a similar enterprise scheduling platform.
Familiarity with Bloomberg, MarkitWire or other market connectivity and execution platforms.
Experience using ServiceNow, Jira and Confluence.
Experience supporting functional testing, release implementations, monitoring or production automation activities.
Degree qualified in a relevant discipline, or equivalent practical experience.

Stakeholder & Communication Skills

Excellent communication skills with Front Office, Middle Office and Back Office stakeholders.
Ability to independently investigate, triage and resolve issues, escalating where appropriate.
Delivery and quality focused approach.
Proactive and solution-oriented mindset.
Ability to prioritise effectively and adapt to changing business requirements.

How do I Apply?

Start Here. Just click on the APPLY button.

Apply Now

Refine Your Search

technical support analyst jobs in hatfield heath, ess

Murex Production Support Analyst

IT Junior Technical Analyst

Senior IT Technical Support Analyst - fixed term contract

Technical Success Analyst - EU / UK

Warehouse IT Support Analyst (1 year FTC)

Service Desk Analyst

Senior IT Service Desk Analyst

Senior Data Analyst (L4) Apprenticeship Trainer

FIX Analyst, Charles River Development, Assistant Vice President

Support Desk Analyst

Junior IT Support Analyst

IT Support Analyst Apprentice

Technical Support Analyst

Customer Support Analyst

Support Analyst

ICT Support Analyst

Deskside Support Analyst

IT Support Analyst

IT Service Desk Analyst

IT Support Analyst

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