Customer experience associate Work, Jobs in Cambridge, Eng (with Salaries)

End Of Contract Associate
Automated Systems Group Limited —Ely
- Up to £35,000 a year
- Full-time
- Contracts
- In-person
- Negotiation
- Free parking
- Store discount
Quick apply
Logistics Operative
Avantor —Cambridge
- Full-time
- Microsoft Word
- Customer service
- Forklift
9h
Management Associate Commercial
Mundipharma —Cambridge
- Full-time
- Microsoft Excel
- Doctoral degree
- Master's degree
Sample Dispatch Technician
Avantor —Cambridge
- Full-time
- Microsoft Excel
- Communication skills
Research Associate, Safety Pharmacology
Labcorp —Huntingdon
- Full-time
- Microsoft Word
- Laboratory experience
- Bachelor's degree
7d
Contract Management Associate
Automated Systems Group Limited —Ely
- £25,000 a year
- Full-time
- Administrative experience
- Contracts
- In-person
- Free parking
- Store discount
Quick apply
Shop Manager John Lewis Cambridge
Michael Kors —Cambridge
- £31,000 - £54,500 a year
- Full-time
- Sales
- English
- Microsoft Office
Store Worker
AAFES —Lakenheath
- £18.63 - £21.74 an hour
- Part-time
- Customer service
3d
Part Time Retail Sales Advisor
Brewers Decorator Centres —St. Neots
- £14,067 a year
- Customer service
- Communication skills
- Retail sales
- Employee assistance programme
13d
Customer Support Specialist (Apprenticeship)
Beyond Co —Newmarket
- £16,640 - £26,500 a year
- Full-time
- Hybrid work
- APIs
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
Lab Operations Manager
Avantor —Cambridge
- Full-time
- Management
- Laboratory experience
- Continuous improvement
Food Service Worker
AAFES —Alconbury
- £17.78 - £20.75 an hour
- Part-time
- Cooking
Hospitality Assistant
Restaurant Associates —Hinxton
- £13.10 an hour
- Serving
- Customer service
- Guest services
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme
Transport Driver
Rehlko —Huntingdon
- £13.27 an hour
- Overtime
- Employee assistance programme
6d
Gas Service Technical Lead
Avantor —Cambridge
- Full-time
- Microsoft Powerpoint
- Analysis skills
- Bachelor's degree
6d
Jira & Confluence Administrator + L2/L3 Support Engineer
Stanley David and associates —Stevenage
- £65,000 - £85,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- APIs
Quick apply
3d
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Court Associate
HM Courts & Tribunal Service —Cambridge
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Court Associate
HM Courts and Tribunals Service —Cambridge
- £29,303 - £31,061 a year
- Part-time
- Presentation skills
- Travel
- Organisational skills
- Annual leave
9d

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customer experience associate jobs near cambridge, eng

End Of Contract Associate

Automated Systems Group Limited -
Ely

Quick apply

Job details

Permanent | Full-time
Up to £35,000 a year

Benefits

Free parking
Store discount
Health & wellbeing programme
Free flu jabs
Annual leave
Company pension
Canteen
Company events
Private medical insurance
Employee discount
Transport links
Paid volunteer time
Bereavement leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Sales support
Contracts
Customer support
Negotiation
Office experience

Full job description

Location: Ely, Cambridge
Type: Permanent
Hours: Full-time, 37.5 hours per week - Monday - Friday 08:30 am - 5:00 pm with one hour for lunch, unpaid.
Salary: Up to £35,000 per year DOE

OVERVIEW

ASL (Automated Systems Group Limited) has grown to be one of the UK’s top independent suppliers of office services focussing on Managed Print Services (MPS), Unified Communications and software/IT.

ASL offer impartial advice and consultancy, delivering a strategic focus and assisting companies to achieve improved productivity and cost savings whilst providing them with market-leading quality, service and reliability.

We are a company that looks to build every department on the principles of customer care.

SUMMARY

Responsible for coordinating and administering all end-of-contract activities, including managing contractual clauses, amendments, renewals, and terminations. Oversees the full offboarding lifecycle, ensuring timely processing, accurate documentation, and compliance with contract terms. Acts as a key point of contact, communicating with relevant teams.

KEY RESPONSIBILITIES

Terminations:

Administer contract terminations, including early terminations, ensuring that processes are followed according to contractual terms and deadlines.
Process contract terminations, generate termination quotes, negotiate where necessary, and issue final invoices to customers.
Verify equipment ownership and coordinate returns where applicable, collaborating with Supply Chain operations to confirm the ownership status of machines.
Process contract terminations through Salesforce and Vantage, maintaining accurate and up-to-date records while keeping Account Managers informed.
Coordinate with relevant departments to ensure the smooth removal of devices from portals and internal systems.
Notify all relevant parties to place the customer on stop, to minimise unnecessary service visits and toner usage.
Where applicable, arrange for equipment to be returned to finance companies at the end of lease agreements, ensuring compliance with lease deadlines.
Generate invoices for final meter readings at the end of contract and process machine returns.
Collaborate with other teams to maximise customer opportunities and retention
Administer the closure of contracts on Vantage and ensure all necessary steps are completed.
Ensure all end-of-contract collection elements, such as data removal, are arranged
Work closely with the Contract Manager to generate revenue opportunities and review contract profitability, applying contractual terms where appropriate.
Perform general administrative tasks related to contract management.

Customer Retention:

Provide cover and ongoing support for Customer Retention activities.
Engage with customers approaching end-of-term to understand requirements and identify renewal or win-back opportunities.
Assist with handling disputes, queries and complaints promptly liaising with teams as needed.
Respond to customer enquiries regarding contract closure, billing, and next steps via phone and email.
Handle contract queries through to resolution and provide information as requested, liaising with relevant teams.
Manage customer contact and relationships to encourage retention and customer satisfaction
Identify customers who may be at risk of leaving or not renewing their products and services.

Other duties:

Manage administrative tasks across various systems and communication channels, including FreshDesk.
Provide support to the Billing Department during high-demand periods and when cover is required.
Assist with ad hoc tasks to support the wider contracts and operations teams.

KEY MEASUREMENTS

End-of-contract processes (terminations, renewals, and closures) completed accurately and within agreed timelines.
Queries to be resolved within 48 hours, ensuring timely and effective communication.
Termination calculations and final billing issued accurately and in line with contractual terms.
Consistent and proactive communication maintained between customers and internal departments to support smooth contract closure and retention opportunities.

SPECIAL REQUIREMENTS

Minimum of 1 year’s experience within a Contracts, Customer Support, or Sales Support role
Negotiation skills would be an advantage, particularly when handling early terminations and retention opportunities.

IN RETURN WE OFFER:

Working hours Monday - Friday, 8:30am - 5:00pm with one hour for lunch, unpaid.
Initially 25 Days annual leave in addition to Bank Holidays rising to 28 after 5 years service.
Excellent training & development opportunities within a growing organisation.
Partnership with charities that offer learning and development opportunities
Life insurance.
BUPA health assessment.
Physical, mental and emotional wellbeing support for you and your family including bereavement counselling.
Bereavement and probate service including counselling, funeral concierge support and will writing
GP access 24/7, 365 days a year.
Volunteering leave policy (2 days/15 hours per year).
10% TradePoint (B&Q) discount.
Company social events.
Free flu vaccines each winter.
Free parking.

Any offer of employment is subject to satisfactory right-to-work and reference checks. Enhanced DBS checks will be carried out for field-based roles.

Pay: Up to £35,000.00 per year

Benefits:

Bereavement leave
Canteen
Company events
Company pension
Employee discount
Free flu jabs
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Paid volunteer time
Referral programme
Sick pay
Store discount
Transport links

Ability to commute/relocate:

Ely CB7: reliably commute or plan to relocate before starting work (required)

Application question(s):

Do you have Commercial, Contractual or Legal Experience? (Please specify)

Experience:

Contracts: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

customer experience associate jobs in cambridge, eng

End Of Contract Associate

Logistics Operative

Management Associate Commercial

Sample Dispatch Technician

Research Associate, Safety Pharmacology

Contract Management Associate

Shop Manager John Lewis Cambridge

Store Worker

Part Time Retail Sales Advisor

Customer Support Specialist (Apprenticeship)

Lab Operations Manager

Food Service Worker

Hospitality Assistant

Support Manager

Transport Driver

Gas Service Technical Lead

Jira & Confluence Administrator + L2/L3 Support Engineer

Operations Associate

Court Associate

Court Associate

I want to receive the latest job alerts for customer experience associate in cambridge, eng

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