Technical support advisor Work, Jobs in Leeds, Eng (with Salaries)

Technical Product Support Advisor
InfoTrack —Leeds
- £26,300 a year
- Full-time
- Hybrid work
- Communication skills
- Time management
- Annual leave
- Flexitime
Quick apply
Customer Service Advisor - Leeds
HM Revenue and Customs —Leeds
- £28,016 a year
- Part-time
- Hybrid work
- Basic maths
- No experience needed
- English
- Annual leave
- Work from home
8d
Fraud Investigator - Harrogate
Department for Work and Pensions —Harrogate
- £38,772 - £39,621 a year
- Overtime
- Hybrid work
- Presentation skills
- Team management
- Travel
- Annual leave
- Employee assistance programme
10d
Account Manager (Cyber)
ARO —Leeds
- £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Analysis skills
- Employee assistance programme
Quick apply
Regional Service Technician
Nichols plc —Leeds
- Full-time
- Computer literacy
- Maintenance
- Organisational skills
- Free parking
- Employee discount
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
Commercial Litigation - Associate
Pinsent Masons —Leeds
- Full-time
- Organisational skills
2nd Line Manager
Babble Cloud —Wakefield
- Full-time
- Continuous improvement
- Team management
- Annual leave
- Sick pay
Quick apply
Renewables Callout Advisor
Zuno Tech Group —Leeds
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Annual leave
Head of Professional Services
TIEVA —Leeds
- Full-time
- Hybrid work
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply
7d
Commercial Litigation - Senior Associate
Pinsent Masons —Leeds
- Full-time
Solutions Architect
CGI —Leeds
- Full-time
- AWS
- Mentoring
Quick apply
1d
Advisory Consultant - Transaction Advisory
AECOM —Leeds
- Full-time
- Hybrid work
- Project management
- No degree
- Organisational skills
Apprentice SHEQ Advisor
Equans —Wath upon Dearne
- Full-time
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
Product Manager – Decisioning
TransUnion —Leeds
- Full-time
- Analysis skills
- No degree
- Communication skills
- Employee stock purchase plan
- Annual leave
Financial Controller, North America
Talon Outdoor —York
- £250,000 - £300,000 a year
- Microsoft Powerpoint
- Organisational skills
- Leadership
Associate Director - FM Operational Readiness
Turner & Townsend —Leeds
- Full-time
- Management
- Business development
- No degree
Quick apply
Microsoft Licensing Specialist
BCN Group —Leeds
- Up to £40,000 a year
- Full-time
- Hybrid work
- Azure
- Annual leave
- Employee assistance programme
Quick apply
Senior / Associate Project Manager, Healthcare, Built Environment Consultancy
Ridge & Partners LLP —Leeds
- Full-time
- Business development
- Mentoring
- Organisational skills
Programme Advisory – Business Case & Funding Advisory (Defence Sector)
Turner & Townsend —Leeds
- Full-time
- Hybrid work
- Master's degree
- Business development
- Analysis skills
Quick apply

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Technical Product Support Advisor

InfoTrack -
Leeds

Quick apply

Job details

Full-time
£26,300 a year

Benefits

Annual leave
Flexitime
Private medical insurance
Referral programme

Qualifications

Technical troubleshooting
Incident queue management
Ticket management
Ticket management systems
Customer support
Customer interaction
Application support
Communication skills
Time management

Full job description

Customer Support

Location: Leeds (Hybrid after probation)

Salary: £26,300

Do you enjoy solving problems and helping people get the most from technology?

Can you turn complex technical information into clear, practical support?

Our eCOS team supports clients and consumers using our digital onboarding solution, making sure questions and technical issues are handled quickly, clearly and professionally.

We're looking for an eCOS Support Consultant who takes ownership of queries, communicates confidently and delivers a high-quality support experience from the first point of contact.

About InfoTrack

InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.

As more clients use eCOS, responsive and knowledgeable support is essential. Our eCOS team helps users resolve issues quickly, understand the platform and get the best possible experience from the product.

What you’ll be doing

In this role, you will:

Act as a first-line support contact for clients and consumers using eCOS.
Provide technical assistance for incoming queries, with a focus on resolving issues at the first point of contact.
Triage, prioritise and escalate issues to the appropriate team, ensuring urgent queries are handled effectively.
Track resolutions and fixes, keeping clients and consumers updated until their query has been resolved.
Use effective troubleshooting techniques and product knowledge to identify issues and recommend practical solutions.
Explain complex technical information clearly to non-technical users and colleagues across the business.
Work closely with the eCOS Product and Support Manager to support the ongoing success and improvement of the product.

What we're looking for

Essential:

Strong verbal and written communication skills, with the ability to listen carefully and respond clearly.
A practical and analytical approach to troubleshooting, with the ability to reach clear and concise solutions.
The confidence to explain complex product information to consumers, clients, Account Management, Sales and other teams.
Strong prioritisation and time-management skills, with the ability to triage queries appropriately and efficiently.
Experience using software applications and the ability to distinguish product issues from user or application errors.
A proactive approach, with a strong sense of ownership and commitment to delivering excellent client service.

Desirable (but not essential):

Previous experience in a first-line support, software support or customer-facing technology role.
Experience using ticketing systems, documenting common issues or supporting a SaaS product.
Knowledge of conveyancing, digital onboarding or legal technology.

Working Hours

Your working week will be 37.5 hours per week, typically 9:00am - 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed.

Salary and Progression

The salary for this role is competitive and will depend on your skills and experience.
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression

Benefits and Rewards

At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.

You’ll benefit from:

25 days annual leave, plus bank holidays
Flexible working options, including hybrid working and flexitime after probation
Private health insurance, including dental, optical and hearing cashback
24/7 health advice line and access to virtual GP appointments
Enjoy freshly brewed hot drinks on us throughout the day, provided by our local coffee shop
Office snacks on us, including fruit, cold drinks and refreshments
Monthly team breakfasts and lunches
Recognition awards: £100 spot prizes for going above and beyond
“Work from anywhere” weeks: work remotely from a location of your choice
Recruitment referral bonus: earn up to £2,000 for successful referrals
Birthday and work anniversary gifts
Regular social events including summer and Christmas parties, hikes, pub quizzes and more

If you're looking to build your career in software support while working with modern technology and a supportive team, we'd love to hear from you.

If you have any questions about the role or require any reasonable adjustments as part of the recruitment process, please let us know at [email protected].

Quick apply

Refine Your Search

technical support advisor jobs in leeds, eng

Technical Product Support Advisor

Customer Service Advisor - Leeds

Fraud Investigator - Harrogate

Account Manager (Cyber)

Regional Service Technician

IT Field Engineer

Commercial Litigation - Associate

2nd Line Manager

Renewables Callout Advisor

Head of Professional Services

Commercial Litigation - Senior Associate

Solutions Architect

Advisory Consultant - Transaction Advisory

Apprentice SHEQ Advisor

Product Manager – Decisioning

Financial Controller, North America

Associate Director - FM Operational Readiness

Microsoft Licensing Specialist

Senior / Associate Project Manager, Healthcare, Built Environment Consultancy

Programme Advisory – Business Case & Funding Advisory (Defence Sector)

I want to receive the latest job alerts for technical support advisor in leeds, eng

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