Banking Work, Jobs in Coventry (with Salaries)

Senior Customer Service Advisor
Barclays —Coventry
- £27,700 a year
- Weekend availability
- Banking
- Life insurance
Client Services Representative
Moneycorp —Coventry
- Full-time
- Hybrid work
- Customer service
- Word processing
- English
Propositions Manager - Business and Commercial Banking
The Co-operative Bank —Coventry
- Up to £60,780 a year
- Full-time
- Banking
20h
Financial Crime Operations Quality Control Specialist
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Bachelor's degree
- Employee discount
Associate Relationship Manager, Mid Markets - Midlands
Lloyds Banking Group —Birmingham
- From £40,824 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Banking
9d
Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
9d
Senior Compliance Officer (Legal & Regulatory)
Altras International Limited —Birmingham
- £40,000 a year
- Full-time
- English
- Bachelor's degree
- Contracts
- Bereavement leave
Quick apply
14d
Controllers, Non-Financial Regulatory Position Reporting, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Bachelor's degree
- Organisational skills
- Employee assistance programme
6d
Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham
Goldman Sachs —Birmingham
- Full-time
- Microsoft Excel
- Analysis skills
- Project management
- Employee assistance programme
Finance Officer
CASW —Leamington Spa
- £28,000 - £32,000 a year
- Part-time
- Organisational skills
- IT
- In-person
Quick apply
Internal Audit, Global Banking & Markets - Equities, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Organisational skills
- Financial services
- Communication skills
- Employee assistance programme
9d
Compliance-Birmingham-Associate-Regional Compliance
Goldman Sachs —Birmingham
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Employee assistance programme
Client Relationship Manager
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Continuous improvement
- Leadership
9d
New Business Relationship Manager - Birmingham
Allica Bank —Birmingham
- Full-time
- Hybrid work
- Customer service
- Business development
- Communication skills
Director, Digital Assets Onboarding & Servicing
Lloyds Banking Group —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Banking
2d
Regional Lead - Direct Relationship Management - Midlands
Allica Bank —Birmingham
- Full-time
- Hybrid work
- Business development
- Leadership
- Communication skills
Finance Officer
METCloud —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Analysis skills
- Life insurance
Quick apply
Assistant Customer Service - Mandarin Speaking
Bank of China —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Insolvency and Recoveries Specialist
Metro Bank PLC —Leicester
- Hybrid work
- Communication skills
6d
Videographer
Paragon Banking Group —Solihull
- Part-time
- Hybrid work
- Annual leave
- Employee assistance programme

I want to receive the latest job alerts for banking in coventry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Service Advisor

Barclays -
Coventry

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Live chat
Stakeholder collaboration
Stakeholder liaison
Process improvement
Risk management
Customer interaction
Banking

Full job description

Date live: 06/08/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111302

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is based in Coventry.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

banking jobs in coventry

Senior Customer Service Advisor

Client Services Representative

Propositions Manager - Business and Commercial Banking

Financial Crime Operations Quality Control Specialist

Associate Relationship Manager, Mid Markets - Midlands

Complaints Team Leader

Senior Compliance Officer (Legal & Regulatory)

Controllers, Non-Financial Regulatory Position Reporting, Associate, Birmingham

Controllers- Non-Financial Regulatory Position Reporting, Senior Analyst- Birmingham

Finance Officer

Internal Audit, Global Banking & Markets - Equities, Associate, Birmingham

Compliance-Birmingham-Associate-Regional Compliance

Client Relationship Manager

New Business Relationship Manager - Birmingham

Director, Digital Assets Onboarding & Servicing

Regional Lead - Direct Relationship Management - Midlands

Finance Officer

Assistant Customer Service - Mandarin Speaking

Insolvency and Recoveries Specialist

Videographer

I want to receive the latest job alerts for banking in coventry

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected