3rd line support Work, Jobs in Reading (with Salaries)

Customer Support Technician
Ricoh —Reading
- Communication skills
Records Management Assistant - Record Management Unit
Reading Borough Council —Reading
- £20,759 - £21,122 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
1d
2nd Line Support Analyst
FluidOne —Camberley
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Accounts Receivable Team Lead
REL Field Marketing —Winnersh
- £40,000 a year
- Full-time
- Microsoft Excel
- Sales
- Communication skills
- Annual leave
- Employee discount
13d
Teaching Assistant
Greenshaw Learning Trust —Reading
- £21,719 - £26,403 a year
- Full-time
- School
- Teaching
IT Service Desk Analyst
Oxford Health NHS Foundation Trust —Oxford
- £28,392 - £31,157 a year
- Full-time
- Remote
- Continuous improvement
- Annual leave
- Employee assistance programme
9d
Carer Adviser
Age UK Oxfordshire —Henley on Thames
- £14.75 an hour
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Presentation skills
Quick apply
2d
Assistant Service Finder
Hertfordshire County Council —Farnham
- £27,694.08 - £31,022.04 a year
- English
- Travel
- Organisational skills
2d
Marketing Apprentice
QA Apprenticeships —High Wycombe
- £17,000 a year
- Full-time
- Social media management
- Microsoft Office
- Organisational skills
Head of Media
Nominet —Oxford
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
7d
COMMERCIAL LEAD
Merlin Entertainments —Chertsey
- £12.92 an hour
- Full-time
- Microsoft Excel
- Administrative experience
- Analysis skills
- Employee discount
Lead Teacher Chemistry
The Oratory School —Woodcote
- Full-time
- English
- Bachelor's degree
- In-person
- Free parking
Quick apply
1d
Infrastructure & Cloud Operations Engineer - 12 month FTC
Lucy Group Head Office —Oxford
- Azure
- Management
- Computer Science
Technical Support Engineer
Motion Applied —Woking
- Hybrid work
- Azure
- Data analysis skills
- Bachelor's degree
- Annual leave
Quick apply
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
Network Services Co-ordinator - Highways & Traffic Services
Reading Borough Council —Reading
- £39,152 - £44,075 a year
- Full-time
- Hybrid work
- AutoCAD
- Engineering
- Organisational skills
Cafe Assistant/Barista
Yellow Submarine —Oxford
- £12.74 - £13.18 an hour
- Part-time
- Customer service
- No experience needed
- In-person
- Employee discount
Quick apply
Pensions Administrator
XPS Pensions Group —Reading
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
7d
1st Line Engineer
Fujitsu —Bracknell
- Full-time
- Windows
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
1d
Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)
Oxfordshire Discovery College —Didcot
- £27,694 - £30,024 a year
- Part-time
- Hybrid work
- Computer literacy
- Administrative experience
- Supervising experience
Quick apply
9d

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Customer Support Technician

Ricoh -
Reading

Apply Now

Job details

Permanent

Qualifications

ITIL Certification
LAN
Communication skills

Full job description

About Ricoh

A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.

At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.

Find your place. Transform your future

Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.

People transform when they Love What They Do

This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.

When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.

What you will be doing

The primary function is desk side support to the customer’s end users. This encompasses Hardware, Software and system administration. Defined as providing contracted IT support to ensure that the client’s staff are able to do their job in support of their organisation's commercial goals i.e., access, shared resources, configuration, software installations, intranet and internet access, document management, hardware break fix and smart hands.

To act upon Incidents and Service Requests assigned to you and your team in the ITSM toolset or equivalent ticketing system. To own end to end Incident and queue management, including 3rd party ticket management as well as requests for additional services hardware /software, system access, configuration, desk moves and setup, and support where IT presence is required.
To engage escalation policies and procedures in order to ensure adherence to contractual SLAs.
To contribute to Major Incident and emergency response for client site specific services
Contribute to escalated problem resolution by providing smart hands support to the business upon request to assist with restoration of services.
To identify opportunities to ‘Shift left’ to allow the Service Desk to perform more complex support activities
To create, review and update Knowledge Base articles and local site documentation, processes, and procedures
To provide technical troubleshooting under the guidance of 3rd line resolver groups for technologies such as Infrastructure devices, Network devices, and Communication Services
To be responsible for hardware asset management, stock control and regular audits, including the allocation of new starter equipment and updating Configuration Management Database. Collecting leaver equipment and updating Configuration Management Database and the fulfilment of disposal requests
To deliver support for the IT on site infrastructure, including Wi-Fi and LAN access, Voice and Video Conferencing, Meeting Room Booking Systems, for audio visual conference calls meetings plus the integration of MS Teams meetings and Cisco Webex, Zoom calls and print solutions

You will ideally have

Excellent problem-solving skills and the ability to follow instructions. To comprehend format and “jargon” within written technical information in the form of technical manuals and bulletins and relevant publications
Excellent communication skills at all levels within the customer and organisation
Ability to understand user requirements relating to the customers IT infrastructure.
Possesses ability to make decisions independently and use good judgement when others should be involved.
ITIL Foundation – Desirable.
Methodical with attention to detail but prepared to meet customer expectations.

#RicohUK

In return for your commitment, you can expect

At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.

Love to Connect

You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.

Love to Grow

Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.

Love to Give Back

Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.

Love to Succeed

Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.

We are an equal opportunities employer

We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.

Ready to love what you do? Apply now and help us shape what comes next.

FUNCTION

Field Service

LOCATION

Office Based - Reading

CONTRACT TYPE

Permanent

CLOSING DATE

02-Jul-2026

Apply Now

Refine Your Search

3rd line support jobs in reading

Customer Support Technician

Records Management Assistant - Record Management Unit

2nd Line Support Analyst

Accounts Receivable Team Lead

Teaching Assistant

IT Service Desk Analyst

Carer Adviser

Assistant Service Finder

Marketing Apprentice

Head of Media

COMMERCIAL LEAD

Lead Teacher Chemistry

Infrastructure & Cloud Operations Engineer - 12 month FTC

Technical Support Engineer

3rd Line IT Support Engineer

Network Services Co-ordinator - Highways & Traffic Services

Cafe Assistant/Barista

Pensions Administrator

1st Line Engineer

Lead Programme Facilitator & Volunteer Manager (Youth Mental Health)

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Field Service

Office Based - Reading

Permanent

02-Jul-2026

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