It support analyst Work, Jobs in London, Eng (with Salaries)

IT Support Analyst
IQUW Group —London
- Full-time
- Azure
- Microsoft Office
- Continuous improvement
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
4d
Support Analyst (12 month FTC)
Universal Music Group —London
- Full-time
- Spanish
- Data entry
- Organisational skills
4d
Junior IT Support Analyst
Pizza Express —Uxbridge
- £30,000 a year
- Weekend availability
- Restaurant
- Communication skills
Quick apply
IT Operations Analyst
Mako —London
- Hybrid work
- In-person
- AI
Quick apply
9d
Operational IT Analyst
Line Management Group Ltd —London
- £28,000 - £32,000 a year
- Full-time
- Maintenance
- SharePoint
- In-person
- Annual leave
- Employee assistance programme
Quick apply
3d
IT Analyst, Field Support Engineer
Axiom Technologies —Amersham
- Full-time
3h
Application Support Analyst (Temp)
National Bank of Kuwait (Int'l) Plc —London
- Analysis skills
- Financial services
- Communication skills
6h
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
Onsite Senior Technical Analyst, IT Infrastructure Services
Deloitte —London
- Hybrid work
- Microsoft Office
- In-person
- Communication skills
Service Desk Analyst: On Client Site in Watford
Codestone —London
- English
- Windows
- Microsoft Office
Senior Support Analyst
MRI Software —London
- Full-time
- Customer service
- SQL
- Communication skills
Service Desk Analyst
ECI —London
- Full-time
- Azure
- Microsoft Outlook
- Windows
Market Support Analyst
Aquis Exchange —London
- Weekend availability
- Hybrid work
- Spanish
- Microsoft Excel
- Microsoft Office
Quick apply
Application Support Analyst - EMEA
Innovative Systems —London
- Full-time
- Spanish
- Computer Science
- English
Quick apply
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Financial Markets Infrastructure Services - Technical Analyst
Standard Chartered —London
- Computer Science
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
10d
IS Service Analyst
NSPCC —London
- Customer service
- Organisational skills
- IT
Technical Success Analyst - EU / UK
Marqeta —London
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Employee stock purchase plan
- Annual leave
Quick apply
1d
Graduate Customer Support Analyst
IDBS —Woking
- Full-time
- AWS
- Continuous improvement
- Mentoring

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IT Support Analyst

IQUW Group
London

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Job details

Permanent | Full-time

Qualifications

Desktop support
Azure
Mentoring junior staff
IT service management
Microsoft Office Suite
Microsoft Office
Continuous improvement
Computer hardware
Mentoring
Technical writing
Customer support
Training & development
Communication skills
Microsoft Azure
Active Directory
Mobile devices

Full job description

Overview:

About us

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

As an IT Support Analyst, you’ll play a pivotal role in ensuring exceptional technical support within a busy customer-facing environment. Your responsibilities will encompass a broad spectrum of client technology, both onsite and remotely.

Key Responsibilities

Technical Support Excellence:

Provide senior-level technical support for the client desktop environment and associated software products.
Address incidents, service requests, and tasks within agreed Organisational Level Agreements (OLAs).
Utilise outstanding customer-focused communication skills to own and manage technical issues, ensuring timely resolution.

Guidance and Mentoring:

Offer technical guidance and mentorship to the remote support analyst service desk team.
Foster a collaborative environment where knowledge sharing, and continuous improvement are key to our success.

Device Management:

Support and build a variety of devices, including Microsoft Windows devices and Apple mobile devices.
Ensure seamless functionality and optimal performance through regular maintenance of office-based audio-visual kit and MS Teams room devices.

Service Improvement:

Contribute to nominated initiatives and departmental goals.
Continuously enhance software, systems, and client technology to elevate the overall user experience.

Escalation Management:

Review and mitigate escalations promptly.
Escalate relevant matters when necessary to prevent customer dissatisfaction or operational disruption.

Asset and Knowledge Management:

Maintain up-to-date asset records within the IT Service Management tool.
Create technical and end-user knowledge base articles.
Provide peer and user training, staying abreast of technological advancements.

Policy Adherence:

Execute policies and processes outlined by departmental management.
Uphold IQUW values in all interactions, ensuring ethical and professional standards.

Flexibility and Adaptability:

Be prepared for additional reasonable tasks as required by line management.
Embrace changing business requirements and adjust responsibilities accordingly.

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

Certification and Experience:

MCDST certification or equivalent (preferable but not mandatory).
Demonstrated ability to act as a technical senior within a team.
ITIL Understanding:
Essential understanding of ITIL principles (ITIL qualification preferable).

Expertise in common computing principles and technologies, including:

PC hardware and software.
Audio Visual Equipment.
Microsoft suite.
Active Directory.
Antivirus solutions.
Microsoft Cloud technologies (Endpoint Manager, Azure).

Core behavioural competencies

Innovation and problem solving
Strategic perspective
Relationships
Communication and influence
Development of self and others
Resilience and adaptability

Additional Information

A full job description can be seen here

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

Apply Now

Refine Your Search

it support analyst jobs in london, eng

IT Support Analyst

Deskside Support Analyst

Support Analyst (12 month FTC)

Junior IT Support Analyst

IT Operations Analyst

Operational IT Analyst

IT Analyst, Field Support Engineer

Application Support Analyst (Temp)

Senior IT Service Desk Analyst

Onsite Senior Technical Analyst, IT Infrastructure Services

Service Desk Analyst: On Client Site in Watford

Senior Support Analyst

Service Desk Analyst

Market Support Analyst

Application Support Analyst - EMEA

Application Support Analyst

Financial Markets Infrastructure Services - Technical Analyst

IS Service Analyst

Technical Success Analyst - EU / UK

Graduate Customer Support Analyst

I want to receive the latest job alerts for it support analyst in london, eng

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