Ip associate Work, Jobs in England (with Salaries)

Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- English
- Analysis skills
- AI
Paralegal - Commercial Technology
Goodwin Procter LLP —London
- Full-time
- Contracts
- AI
- Communication skills
4d
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Team management
- SharePoint
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Systems Administrator (Associate)
Visa Europe Limited —Basingstoke
- Computer Science
- Engineering
- Maintenance
6d
Associate General Counsel
Orbital —London
- Full-time
- Hybrid work
- Contracts
- Annual leave
Linux Software Engineer - Ubuntu for Next-Gen Silicon (multiple roles and seniority levels)
Canonical —Douglas
- Remote
- Software troubleshooting
- Bachelor's degree
- Linux
- Work from home
Quick apply
Senior Site Reliability Engineering Manager
CBOE —London
- Full-time
- Computer Science
- Engineering
- English
Associate Commercial Counsel, Research (EMEA Partnerships)
Google —London
- No degree
- Organisational skills
- Contracts
10d
MPS Field Engineer
Commercial —South East London
- £36,000 - £39,000 a year
- Full-time
- Maintenance
- Computer networking
- In-person
- Employee assistance programme
Quick apply
AI Systems Architect - Associate Director
Kubrick Group —London
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Employee assistance programme
Senior IT Service Desk Analyst
Realty Income Corporation —London
- Full-time
- Computer Science
- Bachelor's degree
- No degree
ASSOCIATE GENERAL COUNSEL, EMEA
Canadian Solar SSES (UK) Ltd. —London
- Full-time
- Spanish
- English
- Travel
- Annual leave
Quick apply
Campaign Monetization Specialist – TikTok Shop (Third Party Associate)
TikTok —London
- Analysis skills
- Bachelor's degree
- Business
Senior/Principal Associate - Life Sciences
Mills & Reeve —Oxford
- Contracts
Digital Installation Engineer
Commercial —Cheltenham
- £28,463 - £32,032 a year
- Weekend availability
- Travel
- Communication skills
- Time management
- Employee assistance programme
Quick apply
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Computer networking
- In-person
- Annual leave
- Employee assistance programme
Quick apply
Professional Support Lawyer – EU Intellectual Property
White & Case —London
- Full-time
- Business development
- Mentoring
- Organisational skills
- Life insurance
Senior Analyst - BCG Vantage, Transform
Boston Consulting Group —London
- Full-time
- English
- Research
- Master's degree
Principal Associate - Commercial
Mills & Reeve —Birmingham
- Business development
- Team management
Associate Commercial Counsel, London
Harvey —London
- Full-time
- Hybrid work
- No experience needed
- AI

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Tier 1 Technical Support Associate

8x8, Inc. -
Aylesbury

Apply Now

Job details

Qualifications

Jira
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
User account provisioning
Ticket management
English
Analysis skills
VoIP
Technical support incident logging
Customer support
Customer interaction
Root cause analysis
AI
Help desk

Full job description

8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact.

As a Tier 1 Technical Support Associate you will offer first-line support to the company’s end customers across a broad range of queries, including billing, order management, Professional Services scoping, and technical issues. This is a great opportunity for a driven, curious individual to grow within a fast-moving technology company, continuously building on their skills and experience. This will be accomplished by delivering a differentiated, world-class customer experience, from first-contact query resolution to training and enabling customer self-service. Customers request assistance via many channels including phone, email, and our customer portal.
You have a passion for solving problems and delivering outstanding customer experiences. You will handle a variety of query types and customers — from those highly familiar with our products to those who are entirely new — and you must be able to adapt both your approach and your language to suit each individual. You must be able to quickly get to the root of a customer issue by gathering the necessary information, then either resolving it or routing it accurately within the organisation. Working within SLAs and keeping departmental and personal KPIs in mind is essential.

Responsibilities

Engage the customer through multiple channels like Phone, Chat, Web, and Email proactively, using case management tools like Salesforce and Jira
Handle a wide range of customer queries — including billing, order management, Professional Services scoping, and technical issues — following first-contact resolution principles wherever possible
Own support cases, making sure to record, track, and resolve each issue accurately, efficiently, proactively, and with completeness
Provide configuration review, troubleshooting, fault isolation and root cause analysis for technical issues, using screen-sharing technology.
Adapt your communication style and approach to each customer, adjusting language and tone to match their level of familiarity with our products and ensuring every interaction is clear, confident, and appropriate to the individual

Empowerwering customers by promoting a Knowledge base and self-service

Set up new users' accounts and profiles workin,g working alongside internal teams
Work with senior engineers on escalated tickets
Log and escalate calls with third parties where required, ensuring communication back to the customer
Manage third-party vendors and suppliers
Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to the knowledge-centred Service (KCS) methodology

Skills & Experiences Required

An essential requirement is an inquisitive mind and an enjoyment of problem-solving. We are looking for curiosity, coupled with a desire to make a difference:
Good written and spoken English, with advanced attention to detail
A good foundation of basic troubleshooting knowledge and customer support experience, with a genuine customer-first mindset
Awareness of IP telephony (VoIP) and unified communications
Exceptional customer service skills and the ability to tailor your communication style to suit customers with varying degrees of product knowledge, from first-time users to technical professionals
A driven, enthusiastic self-learner with strong analytical and problem-solving skills and the ability to think on your feet and adapt quickly as topics and priorities shift
Prioritization skills and capability to make high-impact decisions while multitasking
Flex and take on ad hoc projects and cases to challenge growth and learning
Experience providing support in a customer-facing role
An interest in AI tools and a willingness to adopt and work alongside AI-powered solutions as part of your day-to-day workflow
Team player with a positive attitude

This role is hybrid, with 3 days per week required on-site at our Aylesbury, UK office.
Working hours: 9:00–17:30, Monday to Friday.

8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.

View the Participant Poster in English and Español.

View the Right to Work Poster in English and Español.

We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at [email protected] (Include “Reasonable Accommodation” in the subject line)

Our Job Applicant Privacy Notice can be found here.

Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.

Apply Now

Refine Your Search

ip associate jobs in england

Tier 1 Technical Support Associate

Paralegal - Commercial Technology

1st Line Team Leader

Systems Administrator (Associate)

Associate General Counsel

Linux Software Engineer - Ubuntu for Next-Gen Silicon (multiple roles and seniority levels)

Senior Site Reliability Engineering Manager

Associate Commercial Counsel, Research (EMEA Partnerships)

MPS Field Engineer

AI Systems Architect - Associate Director

Senior IT Service Desk Analyst

ASSOCIATE GENERAL COUNSEL, EMEA

Campaign Monetization Specialist – TikTok Shop (Third Party Associate)

Senior/Principal Associate - Life Sciences

Digital Installation Engineer

Audio Visual Technician, Live Events

Professional Support Lawyer – EU Intellectual Property

Senior Analyst - BCG Vantage, Transform

Principal Associate - Commercial

Associate Commercial Counsel, London

I want to receive the latest job alerts for ip associate in england

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