Consumer claims manager Work, Jobs in London, Eng (with Salaries)

Consumer Claims Manager
Aventum Group —London
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Negotiation
Pricing Manager – Strategy & PnL Team – Consumer – Europe
Sandisk —London
- Full-time
- Microsoft Excel
- Marketing
- Bachelor's degree
Quick apply
Inbound Logistics Manager
Oner Active —London
- Full-time
- Hybrid work
- Communication skills
- Annual leave
Manager Consumer Contracts Team
Financial Conduct Authority —London
- £82,300 - £113,300 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
5d
Claims Fraud Team Lead
marshmallow —London
- Full-time
- Hybrid work
- Leadership
13d
Claims Manager - Delegated Authority
Munich Re —London
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
- Annual leave
Management Consultant - Manager - Risk Insurance Specialist - Financial Services
Moorhouse Consulting —London
- £82,005 - £110,000 a year
- Sales
- Business development
- Agile
- Annual leave
- Employee discount
Senior Customer Growth Marketing Manager, Europe
Tate & Lyle —London
- Full-time
- Sales
- Project management
- Leadership
Financial Lines Claims Manager
Accredited Insurance —London
- Full-time
- Microsoft Powerpoint
- Travel
- IT
Quick apply
Subscriptions Growth Delivery Manager (Project Manager)
Immediate Media Co —London
- £60,000 - £65,000 a year
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
Manager/Associate Director, Litigation, Advisory & Settlement Team
Deloitte —London
- Hybrid work
- English
- Business development
- Organisational skills
Collections Account Manager
Judge & Priestley LLP —London
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Typing
- Negotiation
- Annual leave
- Employee assistance programme
Manager - Corporate Development
Allianz —London
- Full-time
- Hybrid work
- Management
- Machine learning
- AI
Underwriter (m/f/d) Offshore Energy, Natural Resources
Allianz —London
- Full-time
- Hybrid work
- Analysis skills
- Contracts
- AI
R&D Manager - Risk Pricing
Homeprotect —New Malden
- Hybrid work
- SQL
- Python
- Annual leave
- Employee assistance programme
Senior New Product Development Manager
Proper Snacks —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Management
Quick apply
Business Development Manager - Agency
Immediate Media Co —London
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Group Health, Safety & Training Manager
The Pantry Catering —Uxbridge
- Full-time
- Hybrid work
- First Aid Certification
- Driving
- Travel
Quick apply
International Operations Manager
Living Things —London
- Full-time
- Bachelor's degree
Quick apply
Senior Brand Manager
Saputo Inc. —Weybridge
- Full-time
- Hybrid work
- In-person
- Free parking
- Work from home

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Consumer Claims Manager

Aventum Group
London

Apply Now

Job details

Permanent | Full-time

Qualifications

Underwriting
Root cause analysis
Leadership
Communication skills
Certificate in Insurance
Negotiation

Full job description

JOB TITLE

Consumer Claims Manager

VACANCY NO

VN235

BASIS

Permanent

FULL TIME / PART TIME

Full Time

ENTITY

Novus Underwriting Ltd

LOCATION CITY

London

JOB DETAILS

Role Summary

As the Consumer Claims Manager, you will lead and oversee the end-to-end claims function for our consumer insurance portfolio. Operating within an MGA environment, you will ensure claims are handled efficiently, fairly, and in accordance with regulatory, contractual, and delegated authority requirements. You will drive operational excellence, support profitable underwriting outcomes, and deliver an exceptional policyholder experience.

Role Accountabilities

Manage the day-to-day operations of the consumer claims team, ensuring effective prioritisation and adherence to service-level agreements (SLAs).
Lead, develop, and mentor claims handlers to maintain high levels of performance, technical capability, and customer service.
Implement claims handling best practices and ensure continuous process improvement.
Oversee complex, high-value, or escalated consumer claims across product lines ( home, auto, personal accident, warranty, specialty consumer products).
Ensure claims decisions are accurate, timely, and compliant with delegated authority guidelines.
Monitor claims trends, fraud indicators, and loss ratios, providing insights back to underwriting and product teams.
Ensure all claims activities comply with FCA regulations, Treating Customers Fairly (TCF), Consumer Duty principles, and the MGA’s internal policies.
Maintain accurate claim records and support internal/external audits, bordereaux reporting, and insurer partner reviews.
Manage complaints within regulatory deadlines and oversee root-cause analysis for continuous improvement.
Act as a primary point of contact for capacity providers, loss adjusters, TPAs, service suppliers, and legal partners.
Collaborate closely with underwriting, actuarial, and product teams to align claims performance with portfolio goals.
Build strong relationships with vendors; monitor their performance and enforce service standards.
Produce regular MI reports covering claims performance, reserves, trends, leakage, and operational KPIs.
Identify opportunities for cost control, fraud reduction, and process optimisation.
Contribute to system enhancements and technology integrations that improve claims workflow and customer experience.

Role Requirements

Significant experience in consumer insurance claims management within an MGA, TPA, insurer, or broker environment.
Strong understanding of delegated authority frameworks and capacity provider expectations.
Excellent knowledge of UK insurance regulation, FCA requirements, and Consumer Duty.
Proven leadership skills with experience managing claims teams or senior handlers.
Ability to interpret claims data, identify trends, and implement improvements.
Experience working with digital claims platforms or automation tools.
Exposure to multiple consumer product lines.
CII qualifications (Cert CII, Dip CII, or ACII).

Skills and Abilities

Customer-centric mindset
Analytical and data-driven
Strong communication and negotiation skills
Decision-making under pressure
Team leadership and coaching
High attention to detail
Problem-solving and continuous improvement orientation

Management Duties

We are an equal opportunity employer, and we are proud to share that 93% of our employees say they can be themselves at work. We aim to hire our industry's finest people because the best people drive the best outcomes. And we forever challenge the status quo because we know there are always ways to improve things. Because together, we're limitless.

We value applicants from all backgrounds and foster a culture of inclusivity. We understand the need for flexibility, so work in a hybrid model. Please let us know if you require any reasonable adjustments during the recruitment process.

Apply Now

Refine Your Search

consumer claims manager jobs in london, eng

Consumer Claims Manager

Pricing Manager – Strategy & PnL Team – Consumer – Europe

Inbound Logistics Manager

Manager Consumer Contracts Team

Claims Fraud Team Lead

Claims Manager - Delegated Authority

Management Consultant - Manager - Risk Insurance Specialist - Financial Services

Senior Customer Growth Marketing Manager, Europe

Financial Lines Claims Manager

Subscriptions Growth Delivery Manager (Project Manager)

Manager/Associate Director, Litigation, Advisory & Settlement Team

Collections Account Manager

Manager - Corporate Development

Underwriter (m/f/d) Offshore Energy, Natural Resources

R&D Manager - Risk Pricing

Senior New Product Development Manager

Business Development Manager - Agency

Group Health, Safety & Training Manager

International Operations Manager

Senior Brand Manager

I want to receive the latest job alerts for consumer claims manager in london, eng

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