Technical program manager Work, Jobs in Cardiff, Wls (with Salaries)

Enablement & Quality Manager
Nextbase —Caerphilly
- £30,000 - £34,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1d
Technician Demonstrator in Programmable and Digital Technologies
Cardiff Metropolitan University —Cardiff
- £39,906 - £44,746 a year
- Part-time
- Communication skills
- School
- Annual leave
Financial Controller
Development Bank of Wales —Cardiff
- From £86,000 a year
- Full-time
- Computer literacy
- Team management
- Computer skills
4d
Senior Cost Manager (Infrastructure Construction Consultancy)
AECOM —Cardiff
- Full-time
- Hybrid work
- Contracts
- Construction experience
- Communication skills
Senior Project Manager - Water
AECOM —Cardiff
- Full-time
- Hybrid work
- Management
- Engineering
- Project management
5d
Senior Commissioning Manager - Electrical
Equans —Monmouthshire
- Team management
- Communication skills
- Annual leave
- Employee assistance programme
Project Buyer
KLA —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Prototype & Virtual Development Engineer
Safran —Cwmbran
- Full-time
- Remote
- Sales
- CAD
- Continuous improvement
- Employee assistance programme
Specialist Assembly Technician
KLA —Newport
- Full-time
- Schematics
- Analysis skills
- Quality control
- Annual leave
7h
PVD Senior Process Engineer (E)
KLA —Newport
- Weekend availability
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Principal Mechanical Engineer, Water Sector
AECOM —Cardiff
- Full-time
- Hybrid work
- Engineering
T2, Manager, Third-Party Risk Management, Quality Risk & Security, Enabling Functions – 12 Month Secondment/FTC
Deloitte —Cardiff
- Hybrid work
- Analysis skills
- Continuous improvement
- Mentoring
12d
Environment & Sustainability Engineer
Vishay —Newport
- Microsoft Powerpoint
- Engineering
- Master's degree
6d
Principal Geochemist Consultant
AECOM —Cardiff
- Full-time
- Hybrid work
5d
Senior Manager QA Product Reliability
Vishay —Newport
- Doctoral degree
- Engineering
- Master's degree
Associate Director- Environmental Impact Assessment
AECOM —Cardiff
- Full-time
- Hybrid work
- Master's degree
- Project management
- Travel
Assembly Technician
KLA —Newport
- Full-time
- Assembly
- Analysis skills
- Communication skills
- Annual leave
Senior / Principal Hydraulic Modeller
AECOM —Cardiff
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Project management
Digital Delivery Senior Automation Tester
Intellectual Property Office —Newport
- £47,766 - £58,575 a year
- Part-time
- Hybrid work
- Presentation skills
- Agile
- Annual leave
11d
Product Engineer (NPI)
KLA —Newport
- Full-time
- Engineering
- Data analysis skills
- Presentation skills
- Annual leave
6d

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technical program manager jobs near cardiff, wls

Enablement & Quality Manager

Nextbase -
Caerphilly

Quick apply

Job details

Permanent | Full-time
£30,000 - £34,000 a year
1 day ago

Benefits

Annual leave
Company pension
Employee assistance programme
Private medical insurance

Qualifications

Defect resolution root cause analysis
Coaching
Complaint handling
Technical support
Performance management
Quality assurance
Continuous improvement
Continuous improvement cycles oversight
Team management
Staff training
Professional development mentoring
Customer interaction
Training & development
Content strategy
Root cause analysis
Learning and development experience
Communication skills
Internal quality assurance

Full job description

As Enablement & Quality Excellence Manager, you will lead colleague development, maintain consistently high service quality, and ensure effective complaint recovery. You will play a key role in delivering a world-class customer experience while preserving global consistency across all markets.

Key Responsibilities

Design, deliver, and continuously improve training and learning & development programmes (including onboarding and ongoing technical/soft skills training).
Own the internal knowledge base: create, curate, and optimise content to ensure global consistency and support both ambassadors and self-service.
Lead quality assurance processes, including ticket/chat audits, scorecards, calibration sessions, and coaching, maintaining uniform standards worldwide.
Oversee complaint management: ensure timely resolution, root-cause analysis, and effective customer recovery in line with our world-class customer experience commitments.
Own the global online review strategy: drive review requests after positive interactions, respond thoughtfully to reviews, and implement initiatives to improve ratings on all platforms.
Drive colleague engagement, wellbeing initiatives, recognition programmes, and internal feedback to support retention and morale.
Conduct regular one-to-ones, performance reviews, and career development conversations with direct reports, with a focus on quality and skill growth.
Collaborate with the other excellence managers to turn insights into training and process improvements that uphold global consistency.

Skills and Experience

5+ years in customer or technical support roles, with at least 2 years focused on training, knowledge management, or quality assurance.
Proven experience in complaint handling and driving quality improvements.
Experience managing or influencing online reviews and customer feedback programmes desirable.
Strong coaching and people-management skills; prior line-management experience essential.
Excellent written and verbal communication, with the ability to create clear, colleague-friendly content.
Data-driven approach with experience measuring training and quality outcomes.
Commitment to delivering a world-class customer experience and maintaining global consistency.

Beneifts

Salary Sacrifice Schemes
Family Private Medical Insurance (Medical History Disregarded) and Medicash Health Cash Plan
Employee Assistance Program
Life Assurance
Company Pension
Charity Days
25 Days Annual Leave, Plus Bank Holidays
Birthday Leave

Pay: £30,000.00-£34,000.00 per year

Work Location: Hybrid remote in Caerphilly

Quick apply

Refine Your Search

technical program manager jobs in cardiff, wls

Enablement & Quality Manager

Technician Demonstrator in Programmable and Digital Technologies

Financial Controller

Senior Cost Manager (Infrastructure Construction Consultancy)

Senior Project Manager - Water

Senior Commissioning Manager - Electrical

Project Buyer

Prototype & Virtual Development Engineer

Specialist Assembly Technician

PVD Senior Process Engineer (E)

Principal Mechanical Engineer, Water Sector

T2, Manager, Third-Party Risk Management, Quality Risk & Security, Enabling Functions – 12 Month Secondment/FTC

Environment & Sustainability Engineer

Principal Geochemist Consultant

Senior Manager QA Product Reliability

Associate Director- Environmental Impact Assessment

Assembly Technician

Senior / Principal Hydraulic Modeller

Digital Delivery Senior Automation Tester

Product Engineer (NPI)

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