Technology management Work, Jobs in Exeter, Eng (with Salaries)

Service Desk Analyst
BT —Exeter
- £31,529 a year
- Customer service
- Microsoft Office
- Analysis skills
- Gym membership
Service Management Analyst
BT —Exeter
- £31,529 a year
- Organisational skills
- Contracts
- IT
- Gym membership
8d
Senior Service Specialist - Exeter, Plymouth, Bristol, Bath
Ecolab Inc. —Exeter
- Overtime
- Nursing home
- Paid training
Systems Engineer
Ericsson —Exeter
- Oracle
- No degree
- Linux
Principal Digital Engineer
AtkinsRéalis —Exeter
- Full-time
- Hybrid work
- Engineering
- Mentoring
- SharePoint
Marketing Manager
Briggs Fire & Security Ltd —Exeter
- £40,000 - £60,000 a year
- Full-time
- CRM software
- Marketing
- Social media management
- Free parking
- Sick pay
Quick apply
11d
2nd Line Support Analyst
South West Water —Exeter
- £35,530 a year
- Full-time
- Hybrid work
- Analysis skills
- IT
- In-person
- Employee assistance programme
- Flexible schedule
9d
Vulnerability Management Engineer
Met Office —Exeter
- £35,145 - £49,448 a year
- Full-time
- Hybrid work
- Presentation skills
- Linux
- Communication skills
- Annual leave
5d
Blink 24 Sales Support Executive
Select Tech Group —Exeter
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- English
Quick apply
4d
Account Manager
Swanky —Exeter
- Full-time
- Hybrid work
- Travel
- Organisational skills
- Agile
- Employee assistance programme
- Flexible schedule
Quick apply
IT Support Engineer
DeGould —Exeter
- Microsoft Office
- Computer networking
- Computer skills
- Life insurance
- Sick pay
Quick apply
11d
Cyber Essentials Security Consultant
SilvaTech Solutions Ltd —Exeter
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- IT
- Annual leave
- Work from home
Quick apply
Operations Manager, AMZL
Amazon UK Services Ltd. —Exeter
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
Customer Service Supervisor
Original Style Limited —Exeter
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
8d
Front-End Team Lead
DigiTickets —Exeter
- £52,000 - £58,000 a year
- Full-time
- Hybrid work
- JavaScript
- Mentoring
- APIs
- Annual leave
Quick apply
CAD Draughtsperson
Luminous Show Technology Ltd —Exeter
- £32,000 - £38,000 a year
- Monday to Friday
- AutoCAD
- CAD
- In-person
- Free parking
- Employee assistance programme
Quick apply
4d
ICT Network Manager
The Spires College —Torquay
- £39,152 - £41,771 a year
- Experience working with children
- Bachelor's degree
- Computer networking
- Health & wellbeing programme
- Employee discount
Quick apply
Asset Health, Risk & Resilience Lead
South West Water —Exeter
- £85,000 - £105,000 a month
- Engineering
- AI
- Leadership
1d
Systems Administrator
Deciphex —Exeter
- Weekend availability
- Hybrid work
- Computer Science
- Microsoft Office
- Bachelor's degree
- Annual leave
Quick apply
12d
Associate Project Manager
KBR —Hatherleigh
- Full-time
- Hybrid work
- SharePoint
- Time management

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Service Desk Analyst

BT -
Exeter

Apply Now

Job details

£31,529 a year

Benefits

Company pension
Gym membership

Qualifications

Operating systems
Customer service
Microsoft Office
Analysis skills
Continuous improvement
ITIL

Full job description

Req ID: 59842

Job Function: Business Services & Operations

Posting Start Date: 30/07/2026

Posting End Date: 07/08/2026

Division: UK Business

Job Location: GBR Devon Cornwall Police HQ

Advertised Salary: 31,529

Job Req ID: 59842

Posting Date: 01/07/2026

Function: Service

Location: Devon Cornwall Police HQ

Salary: £31,529

About the role

The primary function of the Customer Service Analyst is the handling of incoming contacts and Service Requests via telephone, My IT and LiveChat, ensuring that all incidents and requests are logged, triaged, diagnosed and/or processed so that they are dealt with in accordance with contractual SLAs. A high level of detail and accuracy is required. To appropriately fulfil or field all requests that come through to the CSD with an aim to resolve at least 55% of contacts within the first contact.

Providing first line support for the DCD Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace, along with the first line support support for Dorset Police and WAN support for Avon & Somerset, Dorset and Wiltshire Police Forces.

What you will be doing

To provide technical First Line Support and resolve incoming contacts upon the first contact - in excess of 55%.
Maintain the necessary skills to support customer to provide first line support for the DCP Contractual Towers, such as Voice and Data Networks, Hosting Services, End User Workplace.
Provide first line support.
Ensure that reported faults and Service Requests are responded to in line with SLAs.
Effective management of 3rd party suppliers/resolvers to ensure optimal performance in line with associated SLAs.
Provide an effective, professional response and solution(s) to reported Incidents/Requests.
Maintain relationships with contractual service providers and internal IT resolver groups.
Restore normal service to the user as quickly as possible.
Offer general guidance and advice to users, signposting to other services as required.
Assist the team in achieving set targets such as first contact fix and incident response and resolution.
Take ownership for personal development and strive to continually improve on existing skills in order to enhance performance within the job role.
Be an advocate of world class customer service.
Contribute to knowledge documentation activity.
Accurately implement and work in line with Company Policies and Procedures.
Maintain professional standards of quality of work, personal presentation and personal conduct.
Carry out additional responsibilities as requested by the Operational Co-ordinator/Service Desk Manager/Operations Manager.
Ensure that all Company matters are kept confidential at all times.
Take good care of all Company and Customer supplied tools and equipment.

Essential Skills/Experience

Understanding of the workings of a Service Desk and ITIL aligned processes.
Ability to work to deadlines and work as part of a team.
Work well under pressure, good time manager, good team worker, ability to multi-task.
Excellent customer facing skills, strong senior stakeholder management (within customer & BT organisations).

Desirable Skills/Experience

Understanding of Microsoft Office applications and Operating Systems in respect of dealing with 1st line user queries, requests and faults.
Able to use own initiative and self-motivated.
Strong operational background.
Self-management skills.
Proven analytical skills and process orientated.
Strong continuous improvement mind-set and experience.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

Access to an online private GP 24/7 for you and your immediate family
Market-leading paid carers leave with up to 2 weeks off
Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
Discounted EE and BT products, including mobile and broadband
Market leading Pension scheme – 5% from you and 10% from us
Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.

Apply Now

Refine Your Search

technology management jobs in exeter, eng

Service Desk Analyst

Service Management Analyst

Senior Service Specialist - Exeter, Plymouth, Bristol, Bath

Systems Engineer

Principal Digital Engineer

Marketing Manager

2nd Line Support Analyst

Vulnerability Management Engineer

Blink 24 Sales Support Executive

Account Manager

IT Support Engineer

Cyber Essentials Security Consultant

Operations Manager, AMZL

Customer Service Supervisor

Front-End Team Lead

CAD Draughtsperson

ICT Network Manager

Asset Health, Risk & Resilience Lead

Systems Administrator

Associate Project Manager

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