Technical support occupations Work, Jobs in Wavendon, Bkm (with Salaries)

Remote Support Engineer
Frossell Recruitment —Milton Keynes
- £37,500 a year
- Full-time
- Customer service
- Engineering
- IT
- Employee assistance programme
- Employee discount
Quick apply
5d
Customer Support Agent
Eposability —Hemel Hempstead
- From £28,000 a year
- Overtime
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
3rd Line Engineer 24/7
Ekco —Milton Keynes
- Night shift
- Remote
- SharePoint
- Time management
- Annual leave
- Employee assistance programme
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Northampton
- £15,600 - £250,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Annual leave
- Employee assistance programme
L2/L3 Support Engineer| Document Publishing| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
8d
Enterprise Tool Support Engineer-L2/L3| Stevenage, UK
Infosys —Stevenage
- SQL
- Analysis skills
- Travel
8d
Service Operations Analyst
ITSO Ltd —Milton Keynes
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Oracle
- Windows
- Analysis skills
Quick apply
5d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Computer networking
- IT
1st Line Support Analyst
Dawsongroup —Milton Keynes
- Full-time
- Windows
- IT
- Communication skills
Quick apply
11d
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
Tier 1 Technical Support Associate
8x8, Inc. —Aylesbury
- Monday to Friday
- Customer service
- English
- Analysis skills
IT Field Support Technician - T2 / Second Line Immediate Start
Concero UK —Stevenage
- £28,000 - £34,000 a year
- Full-time
- Windows
- Analysis skills
- Travel
- Free parking
- Annual leave
Quick apply
2d
Freelance Associate Business Analyst Trainer - day rate
Enterprise Analysts —Milton Keynes
- From £400 a day
- English
- Organisational skills
- IT
Quick apply
8d
Desktop Support Engineer
Getronics —Wellingborough
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
3d
Senior IT Technical Support Analyst - fixed term contract
North Hertfordshire District Council —Letchworth
- £39,522 - £45,553 a year
- Hybrid work
- Customer service
- Flexible schedule
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
IT Support Technician
Hayward Tyler Ltd —Luton
- Full-time
- Azure
- Microsoft Outlook
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Associate Technical Account Manager
Yardi Systems, Inc. —Milton Keynes
- Full-time
- Microsoft Outlook
- Software troubleshooting
- Customer service
- Profit sharing
2nd Line Support Technician
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Phone etiquette
Quick apply
IT Apprentice
Framatome —Cranfield
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply

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Remote Support Engineer

Frossell Recruitment
Milton Keynes

Quick apply

Job details

Full-time
£37,500 a year
5 days ago

Benefits

On-site gym
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Gym membership
Life insurance
On-site parking

Qualifications

Customer service
Engineering
Technical support
IT
BTEC

Full job description

Remote Technical Support Engineer

Location: Milton Keynes (Office-based)

Hours: Full-time, 37.5 hours per week (Mon–Fri, between 08:30–17:30)

Department: Service

About the Role:

We are seeking a highly capable Remote Support Engineer to join our clients Customer Support Centre. This newly created position is key to delivering expert remote technical support for a range of diagnostic analysers.

The ideal candidate will possess a City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar and strong electromechanical and IT troubleshooting skills.

You will use secure remote-access tools, log analysis and direct communication with laboratory staff to troubleshoot and resolve technical issues. Your expertise will help maximise instrument uptime, reduce the need for on-site visits and ensure laboratories can maintain fast, accurate diagnostic services for patients.

This role is ideal for an engineer who enjoys problem-solving, communicating clearly and working in a fast-paced setting where reliability directly impacts patient care.

Key Responsibilities:

Provide first-line remote support for diagnostic instruments.
Diagnose and resolve issues using tools such as RDP, VNC and augmented reality guidance.
Guide and train users on correct usage, maintenance and safety procedures.
Support customers via phone, video and remote-assistance sessions.
Escalate unresolved cases to field service or technical specialists.
Identify required parts for field visits when needed.
Record all actions and troubleshooting steps within MS Dynamics.

Service Quality & Repair Efficiency

Use instrument data proactively to prevent downtime.
Consolidate calls to ensure efficient service delivery.
Work to KPIs including First Time Phone Fix, First Visit Fix, response times and customer satisfaction.
Provide effective support within agreed SLAs.

Customer & Team Communication

Build strong relationships and act as a trusted technical partner.
Keep users fully informed of case status and follow-up actions.
Highlight recurring issues, potential upgrades or sales opportunities.
Provide reports on service performance and technical trends.
Escalate serious service risks immediately.

Administration & Compliance

Log all service calls, updates and parts usage accurately.
Maintain detailed device service histories.
Create and update troubleshooting guides and knowledge articles.
Ensure regulatory compliance (IVDR, ISO27001, ISO9001, Cyber Essentials).
Stay up to date with cyber-security best practice and mandatory company training.

Essential Qualifications & Experience

City & Guilds / BTEC Level 3 (or equivalent) in Electronics, Biomedical, Mechanical/Electrical Engineering or similar.
Minimum 2 years’ experience in technical support or field service.
Strong electromechanical and IT troubleshooting skills.
Experience working to KPIs.
Ability to explain complex technical concepts clearly.
Excellent problem-solving and multitasking abilities.
Ability to read technical diagrams and interpret analytical data.
Commitment to outstanding customer service.

Desirable Qualifications & Experience

HNC/HND or equivalent in a related engineering discipline.
Previous experience in remote technical support.

Benefits include: Holiday Entitlement 28 days plus (8 days bank holiday), Bonus, Pension, Health Care Insurance (BUPA), Cash Plan (Simplyhealth), Income Protection Insurance, Educational Grant Scheme, Employee Assistance Program, Life Insurance 6 times the annual salary, Perkbox, Gym membership.

Pay: £37,500.00 per year

Benefits:

Company pension
Gym membership
Life insurance
On-site gym
On-site parking
Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

technical support occupations jobs in wavendon, bkm

Remote Support Engineer

Customer Support Agent

3rd Line Engineer 24/7

IT Service Desk Apprentice

L2/L3 Support Engineer| Document Publishing| Stevenage, UK

Enterprise Tool Support Engineer-L2/L3| Stevenage, UK

Service Operations Analyst

Senior IT Support Engineer - On-site Services

1st Line Support Analyst

Technical Helpdesk

Tier 1 Technical Support Associate

IT Field Support Technician - T2 / Second Line Immediate Start

Freelance Associate Business Analyst Trainer - day rate

Desktop Support Engineer

Senior IT Technical Support Analyst - fixed term contract

IT Support Analyst 2nd Line

IT Support Technician

Associate Technical Account Manager

2nd Line Support Technician

IT Apprentice

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