Collection agent Work, Jobs in Basildon (with Salaries)

Collections Agent (Part Time)
Onmo —London
- £33,000 a year
- Part-time
- Remote
- CRM software
- Customer service
- Negotiation
Debt Collection Agent
RSM UK —Brentwood
- Full-time
- Hybrid work
- Communication skills
Crew Accommodations Agent
Corpay —London
- 12 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Spanish
- Life insurance
Quick apply
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Senior Salesforce Developer
LucidLink —London
- £80 - £118 a day
- Full-time
- Remote
- Salesforce
- Communication skills
- Annual leave
6d
Sales Support Advisor
TotalEnergies —London
- Customer service
- IT
- Communication skills
Trainee DBT Therapist Lambeth SCPT
South London and Maudsley NHS Foundation Trust —London
- £47,951 - £56,863 a year
- Full-time
- Communication skills
- Teaching
5d
Data Scientist – Decision Science & Modelling
M3EU —London
- Full-time
- Remote
- Machine learning
- AI
- SDLC
- Annual leave
- Employee discount
Quick apply
13d
Senior Influencer Executive- Myprotein Germany
THG —London
- English
- Recruiting
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Restaurant Reservations Agent
Hilton —London
- Full-time
- Hotel
- Administrative experience
- IT
Credit and Collections Analyst
Vonage —London
- Microsoft Excel
- Oracle
- English
Quick apply
Head of Demand Generation
Modulr Finance —London
- Full-time
- Hybrid work
- AI
- Annual leave
- Gym membership
12h
Systems Tooling - Member of Technical Staff
Callosum —London
- £101,000 - £192,000 a year
- Full-time
- APIs
Quick apply
Delivery Advisor, Red Team - AI Security Institute
AI Security Institute —London
- £44,620 - £52,090 a year
- Hybrid work
- Presentation skills
- Annual leave
8d
Software Development Engineer (Product Engineer), Prime Video Content Analytics
Amazon Development Centre (London) Limited —London
- Full-time
- Computer Science
- Java
- Master's degree
Estate Operative
Rendall & Rittner —London
- £25,000 a year
- Full-time
- Employee assistance programme
- Employee discount
8d
QC Associate Role (Fixed Term)
Thermo Fisher Scientific —Bishop's Stortford
- Full-time
- Continuous improvement
- Quality control
14d
Chief of Staff
Fleek —London
- Full-time
- AI
- Employee discount
Quick apply
2d
Product Manager (US Loans)
Lendable —London
- Full-time
- Hybrid work
- SQL
- Machine learning
- Financial services
- Referral programme
Groups Manager
Millennium Hotel and Resorts UK —London
- Full-time
- Hotel
- Annual leave
- Employee discount
Quick apply

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Collections Agent (Part Time)

Onmo
London

Apply Now

Job details

Part-time
£33,000 a year

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

collection agent jobs in basildon

Collections Agent (Part Time)

Debt Collection Agent

Crew Accommodations Agent

Reservations Agent

Senior Salesforce Developer

Sales Support Advisor

Trainee DBT Therapist Lambeth SCPT

Data Scientist – Decision Science & Modelling

Senior Influencer Executive- Myprotein Germany

Restaurant Reservations Agent

Credit and Collections Analyst

Head of Demand Generation

Systems Tooling - Member of Technical Staff

Delivery Advisor, Red Team - AI Security Institute

Software Development Engineer (Product Engineer), Prime Video Content Analytics

Estate Operative

QC Associate Role (Fixed Term)

Chief of Staff

Product Manager (US Loans)

Groups Manager

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