Publishing Work, Jobs in Eynsham, Oxf (with Salaries)

Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education
Faria Online Schools —Oxford
- Full-time
- Remote
- Communication skills
- School
Quick apply
Digital Accessibility Auditor (12 month fixed-term contract or internal secondment)
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Quick apply
9d
Assistant Editor
Wiley —Oxford
- £27,400.00 - £37,333.33 a year
- Full-time
- Doctoral degree
- English
- Communication skills
Open Art Application - Senior, Lead and Director
Rebellion —Oxford
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Library Services Co- Ordinator
EBSCO —Didcot
- Full-time
- CRM software
- Microsoft Outlook
- Computer literacy
Marketing and Promotions Manager
The Bridge Nightclub —Oxford
- £13.00 - £14.50 an hour
- Weekend availability
- Bar
- Social media management
- In-person
- Work from home
- Employee discount
Quick apply
3d
Product Manager II
RELX —Oxford
- Full-time
- AI
- Communication skills
- Analytics
- Employee discount
- Flexible schedule
8d
Head of Corporate Affairs
Oxford University Press —Oxford
- Hybrid work
- English
- Team management
- Leadership
- Employee discount
Technical Product Owner
Oxford University Press —Oxford
- Hybrid work
- Employee discount
Accounts Assistant
Hachette —Didcot
- Organisational skills
- Computer skills
- Communication skills
- Free parking
- Employee assistance programme
Quantum Software Engineer - Algorithms & Applications
Infleqtion —Kidlington
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
Quick apply
Regional Sales Manager
CAB International —Wallingford
- £38,006 - £44,713 a year
- Management
- Business development
- Analysis skills
Quick apply
Group Reward Director
Oxford University Press —Oxford
- Hybrid work
- Leadership
- Employee discount
Chief Editor Peer J Computer Science
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Doctoral degree
- English
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Quantum Software Engineer - QEC
Infleqtion —Kidlington
- Full-time
- Hybrid work
- Doctoral degree
- Computer Science
- Analysis skills
- Annual leave
Quick apply
Head of Commercial Support
Oxford University Press —Oxford
- Full-time
- Hybrid work
- Business development
- Analysis skills
- Analytics
- Employee discount
Senior Application Security Engineer
Elsevier —Oxford
- Full-time
- Computer Science
- Engineering
- Bachelor's degree
- Flexible schedule
Lead Game Security Engineer
Rebellion —Oxford
- Full-time
- Leadership
- Free parking
- Relocation assistance
Quick apply
Publishing Administrative Editor
Elsevier —Oxford
- Full-time
- Data analysis skills
- Computer skills
- Communication skills
- Employee discount
- Flexible schedule
Assistant Publisher, Science
Oxford University Press —Oxford
- Hybrid work
- English
- Organisational skills
- Analytics
- Employee discount

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publishing jobs near eynsham, oxf

Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education

Faria Online Schools
Oxford

Quick apply

Job details

Full-time

Qualifications

Student engagement
Customer service call handling
Client engagement
Technical support
Quality assurance
Collaboration with schools and educational staff
Relationship management
Software testing
Customer support
Customer interaction
Communication skills

Full job description

Junior Schools Services Coordinator (JSSC) - Pamoja Education

Role type: Temporary position – 15 months Fixed Term Contract
Start date: As soon as possible / September
Salary: Competitive renumeration - Details provided at the interview stage
Reporting to: Head of Client Experience
Location: Fully remote

The Junior Schools Services Coordinator (JSSC) role is a 15-month fixed term, temporary position providing cover across the School Services team. In this role you will be responsible for customer support operations as part of our School Services team and play a significant role in contributing to the growth and success of Pamoja. The JSSC provides a broad spectrum of support and is responsible for building relationships with customer schools to support the retention of enrolments and increase student enrolments in line with growth targets. The right candidate will be a self-starter, able to stay focused on their priorities while still working collaboratively and skilled in working autonomously with a remote global team.

Key Responsibilities:

Customer Success

Provide proactive support to customers, establishing priorities and next steps

Provide high-touch school interaction, proactively building relationships with customer schools to support retention and growth

Implement health checks and health audits for your allocated pool of customer schools

Monitor student engagement, including withdrawal requests - Ensuring all possible avenues have been explored

Update relevant internal systems with notes and customer contact information

Follow up with customers to ensure correct utilisation and offer further support

Support delivering live webinars with clear communication & presentation skills

Work closely with all Pamoja teams, including the Academic team and the Principal of Online Courses

Communicate with schools to keep them appropriately informed of company activities and enhancements to systems and processes

Support the timely execution of the student enrolment process in line with the operational calendars

Facilitate the induction and training of schools’ point of contact

Customer Support

Email & telephone support operations, responding to support emails from students, Pamoja teachers & school contacts

Deliver first-line technical support

Ensure that our quality of service (e.g., support request times and resolutions) is maintained at levels of excellence

Make customers happy (this requires grace under pressure, especially when you are dealing with a challenging customer who has urgent demands and time pressure)

Provide Quality Assurance (QA) testing for new feature deploys

Devise ways to improve our help and support materials, including publishing revisions and updates of materials

Provide the appropriate level of escalation, keeping a record of the escalation trends to avoid future issues of the exact nature

Support the administration required for Pamoja, ensuring that the Diploma Programme (DP) services are fulfilled in accordance with the IB’s and Pamoja’s operational calendars

Other: Project work

Attend and own system improvement projects

Support new product launches

Contribute to customer case studies and testimonials

This description reflects the general nature and level of work assigned to the role but may be adjusted based on business needs. Please note that this role is subject to the receipt of two satisfactory references, including one from your most recent employer, proof of right to work in the UK and internal safeguarding checks including an Enhanced DBS check.

We are committed to being a fair, inclusive, and accessible employer and welcome applications from people of all backgrounds, experiences, and identities. If you require any adjustments or support during the recruitment process, please let us know when you apply. As this is a fully remote role, interviews will be conducted online.

The company reserves the right to end the recruitment process once a suitable candidate has been appointment.

Please note, due to the nature of the role we are only considering UK based applicants.

Quick apply

Refine Your Search

publishing jobs in eynsham, oxf

Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education

Digital Accessibility Auditor (12 month fixed-term contract or internal secondment)

Assistant Editor

Open Art Application - Senior, Lead and Director

Library Services Co- Ordinator

Marketing and Promotions Manager

Product Manager II

Head of Corporate Affairs

Technical Product Owner

Accounts Assistant

Quantum Software Engineer - Algorithms & Applications

Regional Sales Manager

Group Reward Director

Chief Editor Peer J Computer Science

Quantum Software Engineer - QEC

Head of Commercial Support

Senior Application Security Engineer

Lead Game Security Engineer

Publishing Administrative Editor

Assistant Publisher, Science

I want to receive the latest job alerts for publishing in eynsham, oxf

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